Flight delay and cancellation compensation, Thomas Cook ONLY

MANDY_68 · 20 November 2018 at 8:22PM

Hi cunny and all who helped, I too got finally paid out on this flight too, thank you for everyone's help

JPears · 21 November 2018 at 10:07AM

Well done!

Nrugor · 2 December 2018 at 3:27PM

Hi all, I was on flight MT2753 from Orlando to Manchester (15 SEP 2018). We got delayed due to a technical fault with our plane on a previous flight. Our flight was due to arrive at 07:20am and failed to have a cabin door open by 11:22am - 2 minutes over the 4-hour window.

I contacted Thomas Cook who have made an offer of compensation, though it's only half what I feel entitled to. They are now ignoring my emails - I don't know what to do next? :wall:

Justice13075 · 2 December 2018 at 3:50PM

I assume they have offered you €300 per person. A check with EuClaim also says €300. Put your details into bottonline and see what they say.

Nrugor · 2 December 2018 at 3:58PM

Hi there, that's correct. Unfortunately BottOnline says the same. I just feel like I'm being jilted, can I pursue this further?

Caz3121 · 2 December 2018 at 5:44PM

Nrugor wrote: »

failed to have a cabin door open by 11:22am - 2 minutes over the 4-hour window.

was there a problem with the doors on the flight? Flightaware shows gate arrival time of 12:13 (scheduled 08:20)
you can track your flight here https://flightaware.com/live/flight/TCX2753/history/20180915/2310Z/KMCO/EGCC/tracklog and it was on the ground at 12:12. It would be unusual for it to take more than a couple of minutes to open the first door so your timings indicate there was a further issue after the flight arrived, is that your recollection?
doors open time is not recorded only landing and gate, so the NWNF sites may not have access to data that says it took a further x minutes for the first door to be opened.

Nrugor · 9 December 2018 at 8:53PM

No 'issue' with the doors. Just a long taxi and then a few minutes before the walkway moved to the aircraft. I did take a video of my watch and the doors closed when we landed if that's any help?

That gate arrival time is completely wrong, to say it was a least a few minutes from landing to the gate.

philng · 11 December 2018 at 11:27AM

Aviator2715 wrote: »

Hi. I'm new to this thread so please bear with me.

My family have just returned from an overnight visit to Lapland (4 adults, 2 children). Due to a member of the crew of the returning flight from Rovanieni to Manchester falling ill through food poisoning (TC info) the flight was unable to operate. There being no replacement crew being available in Finland, a replacement aircraft was sent from Gatwick, stopping off at Manchester to pick up more crew. We eventually returned home, 8hrs 5mins after our scheduled return.

I've used the airline's website to lodge a claim for the appropriate compensation but have been told by email that the delay was:

'due to a medical emergency. This is a reason that is out of our control and means that under EU Regulation 261/2004 compensation wouldn't be paid'.

I'd appreciate any advice or views on whether this is correct or if/how to challenge.

Many thanks.

I believe this is the very same flight a friend of mine was on. She was getting nowhere & CEDR rejected the claim so I advised her as a last resort to try Bott & Co and she has just been advised that they have been successful in their claim & are being paid out!

Pebbles1989 · 12 December 2018 at 7:40PM

We (family of 3 adults) sent in our Thomas Cook flight delay claim on 12 October (we returned to the UK on 2 October from Turkey. Our original flight was cancelled on 30 September and the replacement flight on 1 October was not big enough to accommodate all passsengers so we had to be taken to Bodrum for a replacement flight. It was a total fiasco and we didn't get home until 2 October.

We submitted our flight compensation claim to Thomas Cook as instructed by a Thomas Cook member of staff in our local travel agent store checking with Love Holidays - who we booked the holiday through). To date (12 December) we have had no email acknowledgement from Thomas Cook to confirm our claim has been received, we have tried calling Thomas Cook Customer Services on numerous occasions, but either get cut off from the automated message or get told that our call is in a cue for a minimum of 40 to 60 minutes. I simply cannot get through to Thomas Cook to discuss our claim - I am most disappointed with their service. Added to that, we submitted a complaint to Love Holidays about our overall holiday experience and have been told that they can't do anything about it because we didn't get our complaint in writing at the resort (they then quote their terms & conditions). Complaining in resort was almost impossible as the rep supplied by Meeting Point were unhelpful and did not give us the opportunity to put anything in writing nor did they tell us that this is what we needed to do. To add insult to injury, the reply sent from the hotel basically accused us of only going on holiday to complain! I didn't spend nearly £3k on a holiday simply to complain. It's outrageous. We feel that we have no-one else to turn to about this and would appreciate some input or advice. :mad::mad::mad:

legal_magpie · 12 December 2018 at 8:43PM

Pebbles, what you need to do is to stop complaining and take some action. Download Vauban's guide (do a search on Google) and then then them a formal letter before action. Or you can instruct a no win no fee solicitor who specialises in airline claims such as Bott and Co. But under no circumstances use a Claims Management company

Flight delay and cancellation compensation, Thomas Cook ONLY

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