need help with resetting the master password for the software security device

surfsister
surfsister Posts: 7,527 Forumite
I've been Money Tipped!
in Techie Stuff
Hi guys as you were so helpful before here's another quandry!

When I go into firebox and a site with a password e.g. ebay a box comes up saying:

enter the master password for the software security device


and I cannot remember what the password is!! So now cannot log into anything requiring a password.
I tried to reset it or remove it but that requires knowing the password!! so catch 22.

Any ideas? I am using Internet explorer as another browser which does not require this password.

A friend said to download Googlechrome or other such browser and use that instead. But I am not sure where to get an official version of this.

Any help would be great! thanks

Comments

  • aerostar
    aerostar Posts: 1,736 Forumite
    Name Dropper Combo Breaker First Post First Anniversary
    I assume you mean FIREFOX not FIREBOX

    https://support.mozilla.org/en-US/kb/reset-your-master-password-if-you-forgot-it

    NOTE this will remove all your FIREFOX stored passwords and usernames
  • AndyPix
    AndyPix Posts: 4,847 Forumite
    Name Dropper First Anniversary First Post Photogenic
    Lesson : Dont use browsers to cache your passwords
  • John_Gray
    John_Gray Posts: 5,821 Forumite
    Name Dropper First Post Photogenic First Anniversary
    AndyPix wrote: »
    Lesson : Dont use browsers to cache your passwords
    Or if you do, also keep a secure note of them somewhere separate from your computer.
  • bingo_bango
    bingo_bango Posts: 2,594 Forumite
    edited 16 June 2017 at 12:54PM
    At work, so don't have a FF installation to hand, but I did get access to ALL of my passwords a few days ago by going to options > security settings and then (IIRC) advanced.

    You should get a window showing a list of sites with stored passwords, and there is a checkbox to display passwords. Presto...access to all your FF password in one simple swoop. Amazing how many you'll see there. I had some going back years....

    Edit: LINK to Mozilla guidance.
  • surfsister
    surfsister Posts: 7,527 Forumite
    I've been Money Tipped!
    bingo_bango wrote: »
    At work, so don't have a FF installation to hand, but I did get access to ALL of my passwords a few days ago by going to options > security settings and then (IIRC) advanced.

    You should get a window showing a list o!f sites with stored passwords, and there is a checkbox to display passwords. Presto...access to all your FF password in one simple swoop. Amazing how many you'll see there. I had some going back years....

    Edit: LINK to Mozilla guidance.

    when i try it asks for my password sadly!

    You can easily manage the usernames and passwords that Firefox has saved for you.

    Click the menu button New Fx Menu and choose Options.
    Click the Security panel.
    Click Saved Logins… and the Password Manager will open.
    fx43SavedLoginsUI
    To see the passwords you have saved, click Show Passwords. When you close the window, your passwords will be automatically hidden.
  • alanwsg
    alanwsg Posts: 763 Forumite
    Name Dropper First Post First Anniversary
    AndyPix wrote: »
    Lesson : Dont use browsers to cache your passwords
    A better lesson would be "Don't forget your master password"

    BTW, if you have a master password set, Firefox won't show you any stored passwords without you typing the master password in. Obviously.
  • surfsister
    surfsister Posts: 7,527 Forumite
    I've been Money Tipped!
    thanks davidp24 will have a go.
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