OFCOM Investigation into EE’s early termination charges

boatman
boatman Posts: 4,698
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This seems to have been missed by MSE, thought it may be useful for those on EE. I'm guessing this has a lot to do with EE charging the full whack on their ETC's instead of basing them on the discounted line rental a customer actually pays, or their refusal to cancel a contract when someone dies.



https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/open-cases/cw_01217


The investigation will examine EE’s compliance with GC9.2 and GC9.3, in particular whether:
  1. its early termination charges (ETCs) were set out in a clear, comprehensive and easily accessible form; and
  2. by not accounting for discounts given to customers on their monthly retail price in its conditions and procedures for calculating ETCs, these ETCs acted as disincentives to customers against changing provider.
We aim to complete our evidence gathering phase in this investigation by August 2018. We will then publish a further update on next steps.

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