Add your feedback on energy supplier Iresa

Just checked. Their latest fixed deal (for me) would equate to a 6% increase and still no exit fees.

What is clear here is that the market is in some turmoil at the moment. The latest collective quote that I have at the moment (with EDF) equates to a 15% increase. I just wonder whether suppliers are just trying to see how far they can increase prices following the CMA report and BREXIT.

ASavvyBuyer wrote: »

For those that have already switched to Iresa, how long after receiving the "Welcome to Iresa" email did they get round to asking for a meter reading for the switch to take place?

I signed up with them on 22nd October, but am still waiting for them to ask for meter readings.

I have contacted them to ask, but not received a reply. Hoping this is not a sign that I should not have bothered signing up with them

Their site states that they do nothing for the first 14 days and then the transfer should be 16 days later. I would have thought about now.

firsttimemover wrote: »

Yes, that's correct, I initiated the transfer on 5th October, transfer process began on 19th October (and direct debit was set up and went out a few days later) then was asked to take my meter readings on my "go live" date which was 3rd November, so roughly a month after I applied to them.

The only thing I am now waiting for is my final bill from Eon. My second direct debit has just gone out with Iresa, but my one with Eon is still set up and going out as normal as they tell you to keep it set up until the credit is transferred back. I spoke with Eon yesterday and they haven't received the meter readings I gave to Iresa yet, but apparently these take around 3 weeks to receive these days, so should be any day. I tried to call Iresa to see if they had sent them over yet but was 16th in the queue and 15 minutes later was still 11th, so customer service isn't seeming quite as good as my first impressions. It was lunchtime, though so I might try again this afternoon.

Hello firsttimemover and sorry to lose you. Thought it might help if I give you a bit of information about what happens with a change of supplier.

It's important we close our account to the same readings used by your new supplier to start their account. This makes sure the same energy is only charged once. It's the responsibility of the new supplier to send us these readings. Before reaching us, the readings go through a third party who checks they're in line with past usage for the property. Sometimes a change is made and both suppliers need to use the same reading. Guessing but it could be we're waiting for the third party to forward on the readings. Also, the electricity and gas readings go to different third parties so can come through separately.

Once we receive the verified readings, we'll close our account and issue your final bill. If the Direct Debit's still open, we'll refund any credit balance directly to your bank. If not, we'll send a cheque but this takes a bit longer.

Switches usually go through in about two and half weeks provided both suppliers have signed up to faster switching. We have but I don't know about your new supplier. If they haven't, the switch can take between 4-6 weeks.

Are we still taking a monthly payment? Under faster switching, this usually stops fairly quickly into the changeover. It's longer when not transferring under the faster route.

Hope this is useful firsttimemover.

Malc