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  • FIRST POST
    • GTR King
    • By GTR King 30th May 18, 8:22 PM
    • 803Posts
    • 147Thanks
    GTR King
    TSB Statement's
    • #1
    • 30th May 18, 8:22 PM
    TSB Statement's 30th May 18 at 8:22 PM
    Has anyone had their TSB Credit Card/Current account statement in the post, I ordered over the phone over a week ago (Current account), not arrived yet.

    Can't order online it said service temporarily unavailable and now says No sheets available for this date range... no matter what dates I choose...

    It's a joke all I wanted to do is order a statement normally takes 4-6 days to arrive...

    Hope they fix it soon
Page 2
    • beedeedee
    • By beedeedee 3rd Jun 18, 10:31 PM
    • 942 Posts
    • 1,246 Thanks
    beedeedee
    Yep. Out of the blue. Only get annual interest statements on paper normally. Everything else online.
    • beedeedee
    • By beedeedee 3rd Jun 18, 10:35 PM
    • 942 Posts
    • 1,246 Thanks
    beedeedee
    Yes.....Been paperless for years. No changes or anything....It all looked OK and correct though. Hope we don't lose interest because of it?
    • kidmugsy
    • By kidmugsy 3rd Jun 18, 11:24 PM
    • 10,848 Posts
    • 7,420 Thanks
    kidmugsy
    Come to think of it, maybe they thought we'd all be comforted to see a printed statement after all their adventures.

    It would be nice to think so but more likely their system really is having a nervous breakdown.
    Free the dunston one next time too.
    • GTR King
    • By GTR King 4th Jun 18, 9:52 PM
    • 803 Posts
    • 147 Thanks
    GTR King
    Maybe who knows
    • Desperatedan26
    • By Desperatedan26 5th Jun 18, 11:27 AM
    • 1 Posts
    • 0 Thanks
    Desperatedan26
    I'm treasurer for a local charity. We normally get monthly statements. I last got March's in early April, so no April or May ones. I've been into our local branch and the manager told me 'No statements are being sent out at all' and couldn't give me a date when they might be. Has anyone received a bank printed statement recently?


    I can, and have, printed out online ones - they carry the notice 'Please remember, this isn't an official bank copy'! so no good for audit purposes.
    • polymaff
    • By polymaff 5th Jun 18, 11:31 AM
    • 2,114 Posts
    • 917 Thanks
    polymaff
    Same problem with getting Certificates of Interest Paid.

    TSB - What a shambles.
    • GTR King
    • By GTR King 5th Jun 18, 1:17 PM
    • 803 Posts
    • 147 Thanks
    GTR King
    So TSB Aren't sending statements out?? that's why not revived mine yet...

    Hopefully they will fix it soon
    • GTR King
    • By GTR King 7th Jun 18, 6:09 PM
    • 803 Posts
    • 147 Thanks
    GTR King
    I have just ordered (Hopefully) some statements online classic plus.

    For example I choose 7th June 17 to 7th June 18 clicked on statement.. choose account I wanted to be charged (Free) typed in password then ordered statements did it twice to make sure..

    Also got statement in online message (Was only a months worth e.g 30th April to 1st June) so will see what happens
    • surreysaver
    • By surreysaver 8th Jun 18, 5:46 AM
    • 2,467 Posts
    • 1,373 Thanks
    surreysaver
    Although I haven't been able to download any statements for two months, I did receive my rewards 11 days early this month!
    I consider myself to be a male feminist. Is that allowed?
    • GTR King
    • By GTR King 8th Jun 18, 8:02 PM
    • 803 Posts
    • 147 Thanks
    GTR King
    Ohh I got mine on time & hopefully will receive statement in post
    • GTR King
    • By GTR King 13th Jun 18, 9:43 PM
    • 803 Posts
    • 147 Thanks
    GTR King
    Update

    Ordered some statements online a Few times to make sure the order went through (Over a week ago) haven't received them yet so tried one last time and ordered some today..

    Even the ones I ordered on the phone didn't turn up (That was over 2 weeks ago)

    I am still getting post from other banks etc

    This is Beyond a joke all I want to do is order a statement how hard can this be.

    Has anyone got their statements or not?? is TSB Still no issuing any?
    • masonic
    • By masonic 14th Jun 18, 6:58 AM
    • 9,356 Posts
    • 6,505 Thanks
    masonic
    Perhaps they sent them to another customer. Anyone receive GTR's statements?
    • polymaff
    • By polymaff 14th Jun 18, 9:17 AM
    • 2,114 Posts
    • 917 Thanks
    polymaff
    TSB Certificates of Interest are dribbling in here by post - at last.
    • GTR King
    • By GTR King 14th Jun 18, 1:43 PM
    • 803 Posts
    • 147 Thanks
    GTR King
    So basically I will get them but TSB are slowly sending letter out after the outage
    • beedeedee
    • By beedeedee 14th Jun 18, 7:11 PM
    • 942 Posts
    • 1,246 Thanks
    beedeedee
    Ha! Just had statements again for May and June! I dont want them, never ordered them.....always paperless now.
    • Fingerbobs
    • By Fingerbobs 14th Jun 18, 8:02 PM
    • 420 Posts
    • 108 Thanks
    Fingerbobs
    In an interesting twist, my girlfriend has just received a statement for a TSB Advantage Saver, complete with balances and transaction details for the last month. Unfortunately, the account isn't hers, and she knows nothing about it.

    This wasn't accidentally enclosed with a correctly-addressed letter; the statement bears her full name and correct address, but it isn't her account.

    Has anyone else had this?

    She's planning to pop into the branch tomorrow to find out what's amiss.
    • polymaff
    • By polymaff 14th Jun 18, 8:09 PM
    • 2,114 Posts
    • 917 Thanks
    polymaff
    TSB Certificates of Interest are dribbling in here by post - at last.
    Originally posted by polymaff
    Now, more an avalanche, in duplicate and triplicate in some cases.

    Nothing printed on the reverse, so useful as draft printing paper.

    And the backs of the many, many envelopes as scribbling paper.

    What a shambles.
    • GTR King
    • By GTR King 14th Jun 18, 8:26 PM
    • 803 Posts
    • 147 Thanks
    GTR King
    Ohh so my statements I ordered could of gone to someone else??

    Must be TSB are slowly starting to complete the requests for statements/send letters out etc.

    Probably get them in a few weeks time (Few extra copies I don't need)

    When I asked TSB They said no issue with statements must of lied
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