Iresa Limited - New Energy Company?

"do you have any evidence from Ofgem?"
I assume that The Times will have evidence for my quote. Re CEC, I wrote 'I hope', so I'm glad Iresa isn't there, and hope the MSE email will make some reference to it.

My experience with Iresa is that if you just sit back and relax, they get it all correct eventually. My bills are correct as I check against my own spread sheet. A lot of 'problems' here are probably as I experienced that things seemed to happen slowly. All is well here and I'm getting some of the cheapest energy in the UK. They probably closed to new customers because they are a small company. I'm glad they exist as it stops me getting ripped-off by the likes of my last outfit that were increasing my costs by 42% and 48%. If you don't like the sound of them, just sign up with someone else and stop moaning about them. Just use someone else if you don't like the sound of them. They are doing a great job for me.

Mistermeaner wrote: »

wouldnt that be great if you could actually leave - been 2 months now and I cannot leave them despite my account being in credit

What's the story?

My experience has been like nick pike's - I switched an electricity-only supply to Iresa in March (when I faced a price rise of almost 50% on my Robin Hood Energy tariff, and no cheaper alternative from them).

Having used a small-scale supplier before, I wasn't expecting an all-singing and dancing website for online account-management or to have rapid access to customer-service. I think that should be regarded as part of the deal; you forgo having a call-centre waiting for your queries etc, and need to be patient with the automated system.

Iresa is unusual in direct-debiting in advance, then deducting its charge for usage (like a phone company), but that's another aspect of the deal. And it happened as advertised in their T&Cs - a DD payment ahead of the switch, then DD on the first banking day when the monthly due-date comes round, then a meter-reading request by email, then an online bill 2-3 weeks later, then repeat. And between bills you have an online 'transaction' log that lags by a few days at most.

They have been reliable and accurate in pricing, and in calculating the interest on my credit balance (I've done the sums to check).

I'd suggest that it's going to be best as a choice for people with a simple situation like mine, who can sign up with a reasonably-accurate predicted consumption, provide their readings as requested and take a relaxed 'hands off' approach (rather than might need/want to arrange to adjust their DD during the year).

For what it's worth, obtaining my credit balance from my previous supplier took more than two months, which is probably the least satisfactory part of the switching-away process for everyone. By contrast, I found that nPower were on the case PDQ when I switched owing them money, and had cancelled my DD to avoid them helping themselves to it - I strongly suspect that that wouldn't have been the case if they'd owed me!

In short, I wasn't put off by the negative feedback Iresa has attracted since day one and am glad of it. Obviously, everyone has to choose the factors that are most important for their needs for themselves - including being risk-adverse or not regarding a deal that looks 'too good to be true' to some. I'm happy to recommend them, with the provisos I've given.