Vodafone account remaining open on credit report

Jon_01 · 21 October 2016 at 12:01PM

Whistler23 wrote: »

Hello Vodafone Rep,

I found this thread via google. I ended my vodafone contract back in May/June. Vodafone hasn't updated all of the Credit Reference Agencies. Experian, Equifax and Call Credit, it is still open on all of them.
Can this be looked into please? I have followed the advice above and got a ticket number which is #14487043
I didn't open a new thread as this already fits the criteria, hope that is OK.

You'd be much better off posting this in the main Voda complaints thread at the very top of page one of this forum. . .

Whistler23 · 21 October 2016 at 12:20PM

Jon_01 wrote: »

You'd be much better off posting this in the main Voda complaints thread at the very top of page one of this forum. . .

Thank you, done!

DisgruntledConsumer · 26 November 2017 at 6:49PM

Here from Google, seems this problem is still ongoin, i have a similar problem Vodafone wont shut my closed account down and report to the credit agencies

and this is after my first and only year with the company and their terrible service!

mobilejunkie · 27 November 2017 at 8:57AM

If you've only been with them for a year they wouldn't shut down the account if you terminated it early until you'd paid the remainder of the contract (assuming it was a two year contract). In that scenario you would end up with adverse entries on your credit files that would not be removed.

If you paid what was owed when it was owed (including any ETF) and didn't terminate the direct debit too early you should follow the instructions on the main Vodafone Complaints thread and contact the WRT.

DisgruntledConsumer · 29 November 2017 at 12:33PM

15 month contract ended early in july. paid off in full in august/sep (rough time frames) I know its only a few months but vodafones assurances made me think they had this sorted. And all previous credit companies seem to work quicker than this.

Voda***t

mobilejunkie · 29 November 2017 at 7:27PM

As far as I'm aware there's never been such a thing as 15 month contract. Something's wrong with your basis for closing the account and I suspect you are showing as having an unsettled debt on your credit files too. I think it's more to do with your confusing description and lack of detail. If you paid it off early you would have needed to pay the remaining (presumably) 9 months.

DisgruntledConsumer · 3 December 2017 at 6:22PM

Nope short contract and i paid £70 as it was not the usual 24. get them through comparison sites. anyway vodafone have contacted me and said they have update the credit agencies, and i have to wait a month? for it show up. Complained through the procedures advised on this website.

It just seem like the people on the phone dont have as much knowledge as whoever is dealing with my claim now. That first line of defence again...

Vodafone · 9 January 2018 at 5:51PM

Hi DisgruntledConsumer,

I'm sorry to hear that you didn't have the best of experiences with us.

If the account remains open on your credit report, please email me via the form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check I've received it.

Kind regards,

Lee

Vodafone Social Media

d123 · 9 January 2018 at 6:05PM

DisgruntledConsumer wrote: »

Nope short contract and i paid £70 as it was not the usual 24. get them through comparison sites.

Could you post a link to these 15 month contracts?

Vodafone account remaining open on credit report

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