Discuss the free solar panel company: A Shade Greener

horne65 wrote: »

I am now wondering if this company discriminates betweencouncil or owned properties? Do theyget better beneficial payment from the government if council properties aregiven panels over owned properties?



I live on a long straight road with my roof facing south, my neighbour lives three doors down on the same road. There are no trees, or obstructions and yet I cannot have my house fitted with solar panels as it, according to a shadegreener has partial shading issues.

On the other hand my neighbour who’s property is council and in exactly the same position has just been fitted.



Can anyone explain this one or is it yet another case of discrimination?

paulmapp8306 wrote: »

Not happy with A shade greener in truth. Like all companies, there will be issues from time to time and I guess Im it.

I had my panels fitted back in Feb, and the actual panels and install is great as as the consultation and visits during the process.

The issue came with the fitters. While the actual install is fine, they had no respect for my house. The loft space was left in a state with roof insulation taken up for the fitting just left strewn around the house. They also damaged some lino in a UT room - they had to route a cable and move the fridge to get to the wall -however they didnt get help, and manhandled the ridge without taking the feet up - resulting in a rip in the lino. They actually left the fridge out for my wife - on her own - to put it back. Only when she asked if they were going to do it - did they do it.

Anyway - the damage was pointed out to the installer who took photos. I spoke to ASG a few days later - their customer services - who had no idea of the damage. I had to chase them over the next 2-3 weeks over what was happening - I had no contact initiated by them. I said 3-4 weeks to replace would be OK. Well were now on 7-8 and its still not done.

I sorted a replacement out myself and provided information in price, location etc to ASG. They agreed to replace the lino with what I had suggested. It took a month nearly, with Carpet Right sending two invoices by EMail, and my making two phone calls before there seemed to be any movement. I had a call 2 weeks ago saying it was all sorted, and payment made but Carpet right wouldnt install until payment had cleared - OK. Another 2 weeks - and a call from them asking if Carpet Right had been in contact - they hadnt so I went down. They had ordered the lino 2 days earlier as thats when they received payment - thats 2 weeks after I was told payment had been made.

I spoke to ASG about this - I registered my displeasure on the timeframe - to be told the managing director had taken a week to sign the cheque - well TBH Im not bothered - thats their internal arrangements but he hadnt signed the cheque when I had been told it had been sent. I tried pointing all this out to be told - "well its getting sorted now". I said thats not the point, I found the company sloppy when dealing with issues such as this and it wasnt acceptable. Apparently at this point Id called the assistant a name - which I hadnt, I said I thought the company was sloppy and poor - and she didnt like my attitude, and that they had to get quotes and the like which takes time.

Well - Im the customer - Ive been the one providing the quotes, and doing all the legwork here. Ive initiated all but 2 of the calls/contact, I sourced the replacement, Ive kept chasing them - and when I dare register an opinion that its not acceptable, I have an attitude issue.

I will re-iterate that the product itself and the pre-install service has been great. The customer services team in general have been helpful, however the timeframe to rectify damage was unacceptable, as was me having to do the legwork, as was the response when I registered my displeasure on their dealing with the issue.