Laptop applications not working properly

245

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  • Heedtheadvice
    Heedtheadvice Posts: 2,457 Forumite
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    edited 8 August 2018 at 8:28PM
    Pending one of our experts responding.....
    Can you post what has happened in the lead up to the message?
    Best not to use the laptop in the meantime, best leave it in the state that it is at the moment!


    I would be tempted to remove the hard drive and use malwarebytes on another machine, probably in a virtual machine mode, to test the laptop drive for malware and remove it.


    A bit late possibly to ask but do you have a rescue disk, a copy of the installed operating system and your own installed programs plus your data files (or even the whole drive) i.e. proper backups and a recovery system? There are other things you could have done to protect your laptop and you may wish to address that later!
  • lonestarfan
    lonestarfan Posts: 1,232 Forumite
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    I have a virus checker on it called McAfee so I assume this is to check for viruses. Yes let me know what else I should have.
  • ballyblack
    ballyblack Posts: 5,064 Forumite
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    mc Afee = McAcrap

    uninstall that useless prog
  • lonestarfan
    lonestarfan Posts: 1,232 Forumite
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    And replace it with what? In the meantime what can I do to get rid of it and get my laptop up working again? Thanks everyone
  • Browntoa
    Browntoa Posts: 49,298 Forumite
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    Download malwarebytes and do a full scan , remove all it finds
    Ex forum ambassador

    Long term forum member
  • Lorian
    Lorian Posts: 5,705 Forumite
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    try a malware bytes scan for a start:


    https://downloads.malwarebytes.com/file/mb3/
  • dogmaryxx
    dogmaryxx Posts: 2,446 Forumite
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    Download and run Malwarebytes AdwCleaner
  • debitcardmayhem
    debitcardmayhem Posts: 11,857 Forumite
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    lonestarfan wrote: »
    And replace it with what? In the meantime what can I do to get rid of it and get my laptop up working again? Thanks everyone
    What version of Windows have you got? If 10 their a/v is sort of fine, but what you have is not a virus what browser were you using , and do you have adblockers etc on it?
    As above run adwcleaner then malwarebytes free
    🍺 😎 Still grumpy, and No, Cloudflare I am NOT a robot 🤖BUT my responses are now out of my control they are posted via ChatGPT or the latest AI
  • debitcardmayhem
    debitcardmayhem Posts: 11,857 Forumite
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    Ask the moderators to merge your two threads , you can't deal with two lots of things at once. https://forums.moneysavingexpert.com/showthread.php?p=74635634&posted=1#post74635634
    🍺 😎 Still grumpy, and No, Cloudflare I am NOT a robot 🤖BUT my responses are now out of my control they are posted via ChatGPT or the latest AI
  • wongataa
    wongataa Posts: 2,620 Forumite
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    lonestarfan wrote: »
    And replace it with what?
    The built in Windows antivirus software called Defender.
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