Topcashback Questions & Answers

TopCashBack_Company_Representative wrote: »

@B_M - I am glad the issue with claims has now been resolved. In regards the email you have received this is sent automatically and is a general email. I am therefore sorry if you found receiving it frustrating.

If we made the decision you wanted and paid you out of fair play rather than asking you to lodge a claim this wouldn't be looking at the broader picture. If you are correctly eligible for the full commission rate we will be paid it and therefore you will be paid it. While I understand issues with one member can be frustrating for that member, when making decisions we do have to look at the whole of our member base That's only fair.

In regards to changing estimates we will always do this if the current situation with the merchant changes. It is important for us to recognise that these estimates are not set by the merchant or even the cashback network; they are wholly calculated and displayed by ourselves. We could choose to remove this all together as there are not deadlines for commission payments but we choose to display theses to give our members an idea of when we would expect to be paid for the transaction

If I'm eligible? I hope I'm eligible for the promoted cashback and not palmed off with the initial wrong tracking amount! Happening far too often!
I find it odd that TCB claim to place 30 days for Snap and Save transactions to 'manage members expectations' and yet place 8 weeks for British Gas [BG] (to meet members expectations?). Reviews show British Gas have taken 6 months+ to settle their 'debts', so 8 weeks is a joke to be honest. What will happen is, British Gas will get caught up with a complaint/s and may have to eventually deal with the FOS and all because TCB have screwed up! Not just putting their members out, but their merchants too! TCB have proven they can't get BG cashback within 8 weeks, see if they can do it within 12? 12 weeks is my limit before taking it up direct.

My Talktalk mobile sim has arrived. Will the promoted rate of £63 be honoured? Please fully advise before I need to return the sim and not be placed in contract.

Fair play policy - the image of a nice shiny car, but the engine management light is on and is in serious need of attention! Fix it or scrap it!

My cashback from Co-op bank has been paid today

TopCashBack_Company_Representative wrote: »

As we have explained in the past we can not guarantee cashback and will not be doing so for your TalkTalk cashback. This transaction will be treated very much like all transactions made through us and will go through the normal cashback querying process.

Thanks Matt and that's all I wanted to hear.
TCB promote a rate of £63 and would be prepared for a member to be tied into a 12 month contract and be willing to just pay them half the promoted rate! I could fight it another way, including Small Claims Court action, but I'll not.
TCB can't seriously be trusted and my contract will be cancelled and taken out via Quidco, who are now incidentally offering £80. Check that out Guys.
Pretty amazing really and what is that 'fair play policy' all about?
TCB an ethical company? Customer focused?

I can announce today that I've managed to obtain cashback from a merchant today, but I've had to contact them direct. I wasn't going to name the company, but they actually deserve credit for their customer care. TCB wanted me to wait a further two months, so last night I emailed the Hoppa CEO. I've been liaising with Hoppa today and they promised they would rapidly resolve issues. They did that today.
I can highly recommend Hoppa for both their services and their customer care, they really showed they are customer focused.
Would I use Hoppa again? Definitely.
Would I use Hoppa again via TCB? Not a chance.

Any issues you can't resolve via TCB, go direct and see the other side. It's not really that difficult!

@wannaberichbtch - well done for highlighting the issues and resolving. Poor performance though!

bristolleedsfan wrote: »

"The beauty of the quidco application although the T & C `s are onerous , they are at least clear and concise. Not heard back from quidco yet. Quite possibly still scratching their heads.
Had the email this evening from TCB , that basically says they messed up but they will honour the cashback"

You have to laugh at all these 'ricks', but not that funny for members caught up.
They would have had to honour this 'mistake' as the thought of multiple complaints to the FCA could have destroyed them. Not to mention having one of their merchants having to defend claims!
Out of control, or what? Too many issues and too often now.

I have multiple transactions with financial purchases coming, or should be coming to fruition soon via TCB. I will challenge each and every one slightly after the 'estimate payment date' passes. I believe these 'estimates' are there to mislead and the amount of delays back my beliefs up.
First will be British Gas, they have 3 weeks to pay.
Aviva will be the first week in February, if not paid - these are usually good though.
Direct Line will be the middle of February, these won't get a day after the 18 weeks, as 18 weeks is well long enough!
British Gas again, but I will give them to early April.
Nationwide, again April, probably mid April.

That's just the financial ones and each one (if not paid), along with TCB will firstly be reported to the FCA. Then a complaint to each and then wait for the outcome. If not good, then either the FOS or Small Claims. FOS advise taking TCB via the Small Claims for a quicker outcome.

I've had to issue a complaint to the Post Office today via another small cashback site. Only £8 cashback needed, but I'm being given the runaround. A lot of work now for the Post Office for £8, but my warnings were ignored by the cashback site. Probably thought I wouldn't fight it for £8, but I fight all financial issues, along with others.

Hotelopia via TCB will also be challenged - half promoted cashback (yeh, the norm now). I'll give that 4 more weeks before issuing a complaint direct.

I'll update each one as necessary - good or bad.

@bristolleedsfan - I know you have been around the cashback world many years now, probably longer than my 9 or 10 years, but what do you think of this quote?

There are certain cases where we are not awarded the full amount of the cashback which can happen for both exclusive and non exclusive rates such as the commission being split between referrers.

Split between referrers? !!!!!!?
I've never heard that before, ever! Have you?
So, TCB could pay half and say it's been split? Madness!

BTW - I cancelled my Talktalk Mobile contract and went via Quidco. Tracked almost instantly and at the correct promoted rate of £80. No need for them to make excuses!

bristolleedsfan wrote: »

For TCB to tell you they wont honour their "promoted"/"advertised" Cashback rate ......................

I have to say I have been very suprised you have stuck with TCB for so long.

As previously, I mainly use TCB for financial product purchases. Sometimes their cashbacks alongside discount codes can be of benefit (though they have many issues there).
TCB are very misleading with their promotions (in my opinion), so makes it easier to make a complaint. Accuracy and transparency is needed for marketing financial products now and heavy fines can be levied for problems.
Other sites aren't as generous with their promotions, or more accurate.
Long live TCBs promotional material.

I have switched back to Quidco for other bits (including a financial product), along with imutual, because imutual sometimes have better rates (1 today in fact) and they have their cashback guarantee.
But for 'ricks', TCB are the 'Daddy's' and that can help.
The other small site I use may fail, but I don't have much in there tbh.