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  • FIRST POST
    • Thunderchild2015
    • By Thunderchild2015 21st Aug 19, 10:08 PM
    • 22Posts
    • 9Thanks
    Thunderchild2015
    0 WOW
    Superescapes???
    • #1
    • 21st Aug 19, 10:08 PM
    0 WOW
    Superescapes??? 21st Aug 19 at 10:08 PM
    Hi,

    Wondering if anyone can help me.

    Me and my partner have just rung a number tonight from icelolly.com and have been put through to a call centre in Luton. Tried booking a holiday to Disney land Paris for us and our 13 kids and instead got through a call centre calling itself superescapes.co.uk

    No end of problems with these guys.

    For starters they took £500 from my partner's credit card, from which her provider only let them take £300.

    They then said unless I have them another £200 they wouldn't send me a confirmation email of the booking. I then said unless you send me an email I will give her the £300 in cash and they can forget the entire holiday.

    Since then we've called the police and logged a complaint. They've said you have a 24 hour cooling off period for any holiday booking, including flights and this includes all deposits

    Also their website says they are ATOL protected which I believe covers deposits.

    My partner has also rung her bank and her credit card provider are trying to block or reverse the transaction.

    Is there anything else we can do?

    Regards

    Big P
Page 1
    • Duckyduck
    • By Duckyduck 21st Aug 19, 10:23 PM
    • 239 Posts
    • 288 Thanks
    Duckyduck
    • #2
    • 21st Aug 19, 10:23 PM
    • #2
    • 21st Aug 19, 10:23 PM
    What’s the problem you are looking to resolve exactly?

    It’s normal to pay a desposit when booking a holiday through an agent. The deposit on your holiday was £500, but your partner only had £300 available credit, and so you still owe £200 for the deposit. Is that correct?

    On what grounds did you call the police?

    Generally it’s often cheaper to book your own transport and accommodation and bypass agents all together, especially ones you’ve never heard of as there’s a lot of shoddy ones around.
    Save £12k in 2019 #36
    • TheShape
    • By TheShape 21st Aug 19, 11:11 PM
    • 1,509 Posts
    • 1,373 Thanks
    TheShape
    • #3
    • 21st Aug 19, 11:11 PM
    • #3
    • 21st Aug 19, 11:11 PM
    Me and my partner have just rung a number tonight from icelolly.com and have been put through to a call centre in Luton. Tried booking a holiday to Disney land Paris for us and our 13 kids and instead got through a call centre calling itself superescapes.co.uk
    Originally posted by Thunderchild2015
    Of course you did!
    • Pollycat
    • By Pollycat 22nd Aug 19, 6:26 AM
    • 23,327 Posts
    • 62,989 Thanks
    Pollycat
    • #4
    • 22nd Aug 19, 6:26 AM
    • #4
    • 22nd Aug 19, 6:26 AM
    Of course you did!
    Originally posted by TheShape
    It's probably a typo and meant to be 3 kids.

    For starters they took £500 from my partner's credit card, from which her provider only let them take £300.

    They then said unless I have them another £200 they wouldn't send me a confirmation email of the booking. I then said unless you send me an email I will give her the £300 in cash and they can forget the entire holiday.
    Originally posted by Thunderchild2015
    Did they tell you how much the deposit was going to be?
    If they said £500, as Duckyduck says - you have not paid the full deposit and I can understand why they are saying you need to pay them another £200 before they will send you booking confirmation.

    They then said unless I have them another £200 they wouldn't send me a confirmation email of the booking. I then said unless you send me an email I will give her the £300 in cash and they can forget the entire holiday.
    Originally posted by Thunderchild2015
    Why on earth would you want to throw £300 away?

    Since then we've called the police and logged a complaint. They've said you have a 24 hour cooling off period for any holiday booking, including flights and this includes all deposits

    Also their website says they are ATOL protected which I believe covers deposits.

    My partner has also rung her bank and her credit card provider are trying to block or reverse the transaction.

    Is there anything else we can do?

    Regards

    Big P
    Originally posted by Thunderchild2015
    Re the bit in bold - the police are wrong.
    There is no cooling off period for holidays or flights.

    ABTA say so here:
    https://www.abta.com/help-and-complaints/frequently-asked-questions/I-want-to-cancel-my-recent-booking-is-there-a-cooling-off-period

    I want to cancel my recent booking. Is there a cooling off period?

    No, there isn't a cooling off period. This is because the Distance Selling Regulations (DSR) donít apply with regards to package travel holidays and other holiday bookings.
    I can't find anything similar on flights.
    I know BA give you 24 hours but even if you are flying with BA, you are not a BA customer.
    You are a superescapes customer and subject to their T&Cs, not BAs or any other airline.

    I can't believe you rang the police in the first place.

    I think you will find that your partner's bank or cc provider may not succeed in blocking or reversing the transaction.
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