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  • Joolsman
    Joolsman Posts: 13 Forumite
    edited 10 May 2018 at 11:56AM
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    Thanks for your reply.
    I emailed PALS at the hospital stating exactly what happened. They replied that it was out of their hands and that they were unable to help to any way. I would need to contact UKPC.
    I am unfamiliar with the NHS principles.
  • Quentin
    Quentin Posts: 40,405 Forumite
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    Joolsman wrote: »
    I am unfamiliar with the NHS principles.
    Familiarise yourself then!


    Google is a good way to do it!
  • twhitehousescat
    twhitehousescat Posts: 5,368 Forumite
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    Joolsman wrote: »
    Thanks for your reply.
    I emailed the hospital stating exactly what happened. They replied that it was out of their hands and that they were unable to help to any way. I would need to contact UKPC.
    I am unfamiliar with the NHS principles.

    perhaps "mandy" on reception is not up on the situation

    do you have a "PAL"

    google hospitals P.A.L.S
  • Half_way
    Half_way Posts: 7,054 Forumite
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    Normally I would be able to post a link to the NHS parking principles, but as in out and about in the sunny westmidlands with a wonky car tyre, it's not so easy.
    Google NHS parking principles for more info.
    before you make contact with the hospital, post here what you intend to say first
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
  • Joolsman
    Joolsman Posts: 13 Forumite
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    twhitehousescat wrote: »
    perhaps "mandy" on reception is not up on the situation

    do you have a "PAL"

    google hospitals P.A.L.S

    Thank you. Yes, this was whom I contacted at the hospital. They were unable to do anything to help they said.
  • Redx
    Redx Posts: 38,084 Forumite
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    Joolsman wrote: »
    Thank you. Yes, this was whom I contacted at the hospital. They were unable to do anything to help they said.


    contact them again and point them at these principles

    https://www.gov.uk/government/publications/nhs-patient-visitor-and-staff-car-parking-principles/nhs-patient-visitor-and-staff-car-parking-principles

    tell them they have a duty and they cannot just wash their hands of it, their duty is to follow the NHS guidelines and if they fob you off again you will be reporting them to your local MP and asking said MP to copy in Jeremy Hunt, their boss. ask them to name the person the two mp`s will need to write to about this matter , also ask why they are ignoring the principles laid down by their ruling body some 2 or 3 years ago

    complain, dont be fobbed off, escalate and keep complaining
  • KeithP
    KeithP Posts: 37,640 Forumite
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    This is the document that Half_way refers to:
    NHS patient, visitor and staff car parking principles
This discussion has been closed.
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