Tonik Energy objecting to switch

Blue_Max
Blue_Max Posts: 725
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edited 21 June 2018 at 11:57AM in Energy
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  • pooch
    pooch Posts: 828 Forumite
    Blue_Max wrote: »
    On 16 June 2018, I applied to switch from Tonik to Outfox the Market.
    On 18 June, I received an email from [EMAIL="membermail@tonikenergy.com"]membermail@tonikenergy.com[/EMAIL] saying that they raised an objection
    Did not say what the objection is.
    The same day, I logged into Tonik account and paid in full the amount shown as outstanding.
    The balance was then shown as £0.00
    I also gave them up to date meter readings.

    I also emailed [EMAIL="hello@tonikenergy.com"]hello@tonikenergy.com[/EMAIL] and [EMAIL="membermail@tonikenergy.com"]membermail@tonikenergy.com[/EMAIL] informing them of payment and requested that objection is removed.
    No reply was received.

    Today, I received an email from Outfox the Market saying, "we have received an objection to the switch from your current supplier, which is preventing us from taking over at this moment".

    Curiously, today I find that despite changing my password twice, I am unable to log in to my account.

    What is going on?!

    Have you tried calling the supplier?
    They are open Monday to Fridays, during the hours of 8:00 to 5:00.

    Or are you expecting us to guess the answer?
  • Blue_Max
    Blue_Max Posts: 725
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    edited 22 June 2018 at 11:26AM
    pooch wrote: »
    Or are you expecting us to guess the answer?
    "us" :laugh:
  • Blue_Max
    Blue_Max Posts: 725
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    edited 22 June 2018 at 11:25AM
    Received an email from Tonik,
    "We have been experiencing a few issues on Tonik Space these last few days and our IT team is working hard to get the matter resolved. I do apologise for any inconvenience or delay."
    So all good :)
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