Can you not write to HMRC?

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  • londoninvestor
    londoninvestor Posts: 1,350 Forumite
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    4 months for an in-specie transfer certainly isn't unprecedented.

    But this...
    JustAnotherSaver wrote: »
    Every time i message Vanguard they basically say we are at the mercy of the fund manager and they are forwarding my messages to the transfer team.

    ...would have me complaining to Vanguard.

    Claiming to be "at the mercy of" another department of the same company is pretty poor customer service.
  • JustAnotherSaver
    JustAnotherSaver Posts: 6,709 Forumite
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    I didn't think you would take that as they used that exact phrase hence why i said "they basically say..." and didn't say "word for word they said...".


    But to me that's pretty much what they were saying. Just kept saying see what HL says and these things can take time.
  • londoninvestor
    londoninvestor Posts: 1,350 Forumite
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    JustAnotherSaver wrote: »
    I didn't think you would take that as they used that exact phrase

    That crosses over into full-on jobsworthism and I almost want to phone them up myself to complain!!

    There's no harm chasing HL too, but I could sympathise with them saying (probably not literally!): "you wanted to transfer to Vanguard, and all the actions now sit with Vanguard, so there we are".
  • Reed_Richards
    Reed_Richards Posts: 4,169 Forumite
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    Whereas the chances of getting any help from HMRC, however you contact them, are surely very small indeed.
    Reed
  • JustAnotherSaver
    JustAnotherSaver Posts: 6,709 Forumite
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    Reed_Richards wrote: »
    Whereas the chances of getting any help from HMRC, however you contact them, are surely very small indeed.
    Why?


    What is it you think i'm looking for from HMRC that you think they would be unable to help me?


    If you think i'd be contacting them to hurry this transfer along then you're very wrong, so i can only assume you have something else in mind?
  • Reed_Richards
    Reed_Richards Posts: 4,169 Forumite
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    Vanguard told you to contact HMRC. You don't know why but you still want to do it???
    Reed
  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
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    Easier to liquidate the holdings and transfer a cash balance.
  • JustAnotherSaver
    JustAnotherSaver Posts: 6,709 Forumite
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    It just so happens that on Thursday i get an update from Vanguard saying the transfer has completed, yet it also shows as pending and the fund is still showing in my Hargreaves Lansdown account.


    Progress of some sort, maybe.
    Reed_Richards wrote: »
    Vanguard told you to contact HMRC. You don't know why but you still want to do it???
    ......what?


    I know why Vanguard told me to contact HMRC. My why to you was why do you think the chances of HMRC helping me (get the answer to my question) are small? I think my question would be fairly straight forward for them to answer would it not?
  • londoninvestor
    londoninvestor Posts: 1,350 Forumite
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    JustAnotherSaver wrote: »
    It just so happens that on Thursday i get an update from Vanguard saying the transfer has completed, yet it also shows as pending and the fund is still showing in my Hargreaves Lansdown account.

    In that case maybe worth contacting HL and asking how and when they will communicate to HMRC that the ISA has been fully transferred?
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