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  • FIRST POST
    • Mr Ted
    • By Mr Ted 10th Jun 18, 3:05 PM
    • 1,034Posts
    • 460Thanks
    Mr Ted
    Southern Water bully tactics!
    • #1
    • 10th Jun 18, 3:05 PM
    Southern Water bully tactics! 10th Jun 18 at 3:05 PM
    I receive by water bill and ALWAYS pay by debit card, but sometimes there is a delay to allow funds to be in the bank!

    Just in the last year or 2 i receive a phone call, roughly a week after i receive the bill, asking about the account, although they always ask for personal details and i NEVER give personal details to anyone over the phone, so the conversation never reaches a conclusion!
    I have to assume its to demand payment

    I personally consider this BULLYING of the worst kind, particularly as i am an old fart now but i always think about how others less able to handle the situation would feel being pressured and bullied.

    Anyone else had this occur, and what do you feel about it?
    Signature removed
Page 2
    • unforeseen
    • By unforeseen 12th Jun 18, 5:42 AM
    • 2,861 Posts
    • 3,689 Thanks
    unforeseen
    I don't think likely comes into ig
    • worried jim
    • By worried jim 12th Jun 18, 7:42 AM
    • 9,413 Posts
    • 14,517 Thanks
    worried jim
    It does appear to be you versus the rest of the World, surely that tells you something.
    Last edited by worried jim; 12-06-2018 at 8:37 AM. Reason: I can't spell.
    "Only two things are infinite-the universe and human stupidity, and I'm not so sure about the universe"
    Albert Einstein
    • spiro
    • By spiro 12th Jun 18, 10:05 AM
    • 5,962 Posts
    • 2,854 Thanks
    spiro
    What i object to and consider bullying is the time factor, PLUS the fact they have never actually been given BY ME any personal details, or phone number
    Originally posted by Mr Ted
    So in all the time you have been their customer you have never phoned them? If you did that is how they got your phone number.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
    • spiro
    • By spiro 12th Jun 18, 10:14 AM
    • 5,962 Posts
    • 2,854 Thanks
    spiro
    As for personal phone number, they have never been given it and i have ALSO previously asked for it to be removed from their records!
    Originally posted by Mr Ted
    If it is your phone number they are calling, they are under no legal obligation to delete it. They are allowed to retain data if they have a business justification for doing so, in the case of say utility companies holding a phone number they can keep this on the grounds it makes it easier to contact customers who may be having trouble paying their bills.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
    • giraffe69
    • By giraffe69 12th Jun 18, 5:27 PM
    • 2,434 Posts
    • 2,099 Thanks
    giraffe69
    Hard to be sympathetic when you go out of your way to make it as difficult as possible. You don't want to /won't use a direct debit. I don't either for water. I pay by bank transfer within a week or so of the bill arriving and there is no difficulty, no telephone calls, no reminders etc. Doubtless if I left it a couple of months there would be.
    By the way how do the Water Company know your age?
    • Mr Ted
    • By Mr Ted 12th Jun 18, 6:52 PM
    • 1,034 Posts
    • 460 Thanks
    Mr Ted
    Hard to be sympathetic when you go out of your way to make it as difficult as possible. You don't want to /won't use a direct debit. I don't either for water. I pay by bank transfer within a week or so of the bill arriving and there is no difficulty, no telephone calls, no reminders etc. Doubtless if I left it a couple of months there would be.
    By the way how do the Water Company know your age?
    Originally posted by giraffe69
    AND thats the whole point people on here arent getting as their far to quick to jump the gun, have a pop at people, and NOT understand, or see, that in THIS instance the Water Company were late sending the bill and under THAT circumstance jumped the gun with the phone call, as has happened before!

    No im NOT asking for sympathy as if people were NOT so quick to attack posters, they should have read what my initial question was "Anyone else had this occur, and what do you feel about it? " which if they hadnt been so eager, AS USUAL ON HERE, to assume everyone is always at fault, they might have the brains to answer the question posed on the actions of the water company, NOT ME, as I do as you say you do

    I have NO idea how they got any of my personal information, other than as so many do, by using a company that troll the internet to glean and share personal imformation with trackers as i have said before no information was EVER given by me, however my Name and address to be able to communicate PROPERLY and PROFESSIONALLY by letter, i would expect!

    All the other Utility Companies only use letters, as i have also said, but Southern Water seem to feel the need to PRESSURISE people, irrespective of their poor timing issues, I feel this is bullying tactics that may , if its done to more elderly and infirm people, could cause undue stress to THEM...........THATS THE REAL POINT!

    SO.............to any numpties ...........GET OFF MY BACK and GET TO THE REAL POINT, because i have NO QUALMS ABOUT GETTING BANNED FROM THIS SITE!

    You see I DONT SUFFER FOOLS, and THATS old school principles!
    Signature removed
    • spiro
    • By spiro 13th Jun 18, 5:55 AM
    • 5,962 Posts
    • 2,854 Thanks
    spiro
    All the other Utility Companies only use letters
    Originally posted by Mr Ted
    That is factually wrong some energy companies ONLY communicate via email and Web chat they don't send you letters and you can't phone them and they don't phone you.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 13th Jun 18, 12:18 PM
    • 5,289 Posts
    • 31,539 Thanks
    Blackbeard of Perranporth
    I am going to get the popcorn!


    In the last 30 years, either on a Standing Order or Direct Debit have I had an issue with the Phone, gas, Electricity, Rates and WATER!
    I am Blackbeard of Porthperan!
    The views expressed here are subjective!
    • Mr Ted
    • By Mr Ted 13th Jun 18, 2:18 PM
    • 1,034 Posts
    • 460 Thanks
    Mr Ted
    That is factually wrong some energy companies ONLY communicate via email and Web chat they don't send you letters and you can't phone them and they don't phone you.
    Originally posted by spiro
    MINE DO only send letters, so in my case is FACTUALLY CORRECT!
    Signature removed
    • Mr Ted
    • By Mr Ted 13th Jun 18, 2:20 PM
    • 1,034 Posts
    • 460 Thanks
    Mr Ted
    [QUOTE=Blackbeard of Perranporth;74403254]I am going to get the popcorn!

    Signature removed
    • spiro
    • By spiro 14th Jun 18, 9:22 AM
    • 5,962 Posts
    • 2,854 Thanks
    spiro
    MINE DO only send letters, so in my case is FACTUALLY CORRECT!
    Originally posted by Mr Ted
    Let's be clear you said "All the other Utility Companies only use letters", I pointed out you were factually wrong in that statement. If you had said mine only use letters that would have been different.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
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