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  • FIRST POST
    • scd3scd4
    • By scd3scd4 2nd Oct 17, 1:13 PM
    • 825Posts
    • 701Thanks
    scd3scd4
    24/7 Home rescue. The new scam.
    • #1
    • 2nd Oct 17, 1:13 PM
    24/7 Home rescue. The new scam. 2nd Oct 17 at 1:13 PM
    Pasted from TrustPilot


    Steven Powell.....


    247 Home Rescue offered me a month's free cover if I left them a five-star review so I am somewhat dubious about the authenticity of their reviews now but - so far so good. The website was easy to use and it appears that their products are the most competitive in the market. The only thing I found slightly confusing is that the product benefits are jumbled up across each cover level which makes it a bit more difficult to see what additional benefits each level offers.




    TrustPilot are as bad.........they know this is a rogue company.


    https://www.trustpilot.com/review/247homerescue.co.uk
Page 1
    • Georgemcc
    • By Georgemcc 13th Oct 17, 6:31 PM
    • 2 Posts
    • 6 Thanks
    Georgemcc
    • #2
    • 13th Oct 17, 6:31 PM
    • #2
    • 13th Oct 17, 6:31 PM
    Omg 247 rescue is an horrendous company please please stay clear!! They are NOT AN INSURANCE BASED COMPANY SO THEY DONT COME UNDER THE OMBUSMAN OR FCA REMIT. They deemed my boiler beyond economical repair, but could repair at my cost for £980. So I was £150 out of pocket for x2 call outs and told we aren't doing anything else!! I eventually sent my own engineer around and boiler was fixed for £135. ABSOLUTE DISGISTING RIP OFF MERCHANTS PLEASE STAY CLEAR
    • caleytiff
    • By caleytiff 6th Dec 17, 5:42 PM
    • 7 Posts
    • 3 Thanks
    caleytiff
    • #3
    • 6th Dec 17, 5:42 PM
    24/7
    • #3
    • 6th Dec 17, 5:42 PM
    Save your money!!!!!!!!!!! If you pay peanuts!!!!!!!! Then you are getting monkeys. Dont go near these guys, they are not 24/7, and I knew more about the boiler than the engineer did. They are only interested in your money, they let you down at the very last minute with no explanation even though the service has been booked for weeks and this happened twice!!!! They are total con artists
    • paddyc1
    • By paddyc1 20th Jan 18, 9:09 AM
    • 2 Posts
    • 7 Thanks
    paddyc1
    • #4
    • 20th Jan 18, 9:09 AM
    24/7 Home Rescue - Rip off Britain
    • #4
    • 20th Jan 18, 9:09 AM
    After writing a negative review to Trustpilot`about how the engineer of 24/7 Home Rescue claimed my boiler needing parts which made it uneconomically viable to repair only for my own engineer to fix it in fifteen minutes and no parts needed, I was informed it was blocked as 24/7 claimed they did not believe it was from a genuine customer. It was only when I proved later I was a genuine customer was it returned to their site.

    I am trying to get Trading Standards aware of this company and have also contacted "Rip Off Britain" who are currently considering a new series, so if a number of people name and shame this shower, who knows?
    • Abuhaneefah
    • By Abuhaneefah 22nd Jan 18, 12:49 PM
    • 6 Posts
    • 6 Thanks
    Abuhaneefah
    • #5
    • 22nd Jan 18, 12:49 PM
    Another Victim of 24/7 Home Rescue
    • #5
    • 22nd Jan 18, 12:49 PM
    Hi,

    I would be interested in finding other people that have been ripped off by these people and writing to Rip Off Britain / Watchdog to warn others.

    I had a diverter valve motor fail in my boiler.
    24/7 came out, checked it and deemed my boiler beyond economical repair after I paid the excess.
    I got a local plumber to fix it after this, the part cost £26 it was about 10 minutes labour , I was charged the minimum half an hour.

    They told me that 'manufacturer’s current recommended retail price' means current second hand value of a boiler of the age of my current boiler.

    I would question if 'any' repair was covered according to their T&C's.

    Maybe changing a fuse or resetting the pressure would be.

    24/7 came back with this reply.
    The diagnosis and quotation that has been received is based on ensuring we maintain the life of your boiler and that all work undertaken is so that your boiler is fully functional and does not require any further work.

    The indicative cost quoted by the engineer to carry out the repairs to the boiler would exceed the current market value of the boiler. Based on this information we have deemed the boiler to be beyond economic repair. This means the cost of repair is greater than 60% of the manufacturer’s current retail price.

    I note that you have been offered a specialist repair outside the terms of your agreement subject to a contribution to from yourself.

    For further information please refer to Page 2 of your terms and conditions:
    Beyond Economical Repair – means in the opinion of our technical team based on all the circumstances presented, the cost of repair is 60% or more than the manufacturer’s current recommended retail price.
    Regards 24|7 Home Rescue
    Please reply to this message if you would be interested in getting together to try and expose this scam!
    • Andy88
    • By Andy88 23rd Jan 18, 3:58 PM
    • 1 Posts
    • 3 Thanks
    Andy88
    • #6
    • 23rd Jan 18, 3:58 PM
    unfair terms and conditions
    • #6
    • 23rd Jan 18, 3:58 PM
    Hi,
    My experience very similar. Leaking diverter valve caused boiler to stop - reported Wednesday. Engineer sent on Saturday and confirmed diagnosis. Thought 24/7 would authorise repair - didn't. I was offered manufacturer repair for £150 which I took up reluctantly. (Actually that was thorough and quick).
    On CAB advice challenged unfair conditions in contract letter (Relax you're covered) against detailed terms.24/7 complaints department continued to point to terms to say not an emergency, beyond economic repair - how can it be if manufacturer could do for £150
    However I made s75 claim to credit card company who reviewed my correspondence and the terms and conditions etc and agreed 24/7 were in breach of contact and refunded me £150.
    I reported to trading standards but got impression that not very interested and sent to Rip Off Britain but beyond acknowledgement have heard nothing more
    • jk0
    • By jk0 23rd Jan 18, 5:22 PM
    • 2,294 Posts
    • 24,684 Thanks
    jk0
    • #7
    • 23rd Jan 18, 5:22 PM
    • #7
    • 23rd Jan 18, 5:22 PM
    Well done Andy. That's a good idea about the credit card. I wonder if it's worth putting other insurance policies on credit cards, just in case they decide not to pay out?
    • Abuhaneefah
    • By Abuhaneefah 24th Jan 18, 9:41 AM
    • 6 Posts
    • 6 Thanks
    Abuhaneefah
    • #8
    • 24th Jan 18, 9:41 AM
    • #8
    • 24th Jan 18, 9:41 AM
    Hi,
    My experience very similar. Leaking diverter valve caused boiler to stop - reported Wednesday. Engineer sent on Saturday and confirmed diagnosis. Thought 24/7 would authorise repair - didn't. I was offered manufacturer repair for £150 which I took up reluctantly. (Actually that was thorough and quick).
    On CAB advice challenged unfair conditions in contract letter (Relax you're covered) against detailed terms.24/7 complaints department continued to point to terms to say not an emergency, beyond economic repair - how can it be if manufacturer could do for £150
    However I made s75 claim to credit card company who reviewed my correspondence and the terms and conditions etc and agreed 24/7 were in breach of contact and refunded me £150.
    I reported to trading standards but got impression that not very interested and sent to Rip Off Britain but beyond acknowledgement have heard nothing more
    Originally posted by Andy88
    This is interesting, I paid the excess on the credit card.
    They did offer me a manufacturer repair for £200 - which I didn't take because it was much cheaper to get it fixed by a local plumber.

    Do you think I could claim this excess back from my credit card company?

    Edit: Just looked up Section 75 and it only applies to purchases over £100
    Last edited by Abuhaneefah; 24-01-2018 at 9:57 AM.
    • Doggysoft
    • By Doggysoft 26th Jan 18, 7:47 PM
    • 5 Posts
    • 2 Thanks
    Doggysoft
    • #9
    • 26th Jan 18, 7:47 PM
    Same boat
    • #9
    • 26th Jan 18, 7:47 PM
    I've had the same problem. Posted it on another mse thread. £0 excess policy and charged £150 in total.over two occasions. I can't post the link to Trust Pilot but I've left my review on there.
    • theboilerman
    • By theboilerman 30th Jan 18, 10:50 PM
    • 4 Posts
    • 5 Thanks
    theboilerman
    Be wary they only pay out on complete breakdown of boilers - their terms and conditions are worded in such as way that they only cover FULL breakdown of a boiler. My boiler was malfunctioning but still providing heating/water. They still took £95 excess for an engineer to come out, knowing full well I was not covered. They tell you it's not covered after the engineer has diagnosed it. Too late and they have your money! . It got from bad to worse. The first engineer said it was just a service it needed and he would be back. I had to pay an additional £40 for this to be done. After I paid a second engineer came out and said it was a misdiagnosis and that it was in fact a blocked heat exchanger. They wanted another £240 for this to be done. At this point I said I won't pay any more. I asked for £40 refund as they did no work, but was refused. Also be aware that they are not regulated by the FSA which makes any dispute almost impossible to progress. AVOID, they are a non-regulated SCAM Company!!
    • theboilerman
    • By theboilerman 30th Jan 18, 10:52 PM
    • 4 Posts
    • 5 Thanks
    theboilerman
    247 Home Rescued Reported to Trading Standards
    I reported them to Trading Standards today
    • 247homerescue
      Verified User verified user
    • By 247homerescue Verified User verified user 20th Feb 18, 10:20 AM
    • 43 Posts
    • 0 Thanks
    247homerescue
    Save your money!!!!!!!!!!! If you pay peanuts!!!!!!!! Then you are getting monkeys. Dont go near these guys, they are not 24/7, and I knew more about the boiler than the engineer did. They are only interested in your money, they let you down at the very last minute with no explanation even though the service has been booked for weeks and this happened twice!!!! They are total con artists
    Originally posted by caleytiff
    Thanks for your review.

    We would like to apologise for the inconvenience caused thus far. There may be occasions when we cannot attend upon you as agreed. These circumstances would include matters that have arisen beyond our control such as adverse weather, traffic conditions, sickness and similar difficulties.

    In such circumstances we would unfortunately need to reschedule any appointment. We will endeavor to provide as much notice as possible but on occasion it may be that notice is provided on the day. We are acutely aware of the distress and inconvenience caused in rescheduling appointments and undertake to do this only when absolutely necessary.

    Regards 24|7 Home Rescue
    • mikep72
    • By mikep72 23rd Feb 18, 9:19 PM
    • 36 Posts
    • 9 Thanks
    mikep72
    Hi

    These people need to be stopped, one big scam. Was without heating for 9 days and they tried to get money off me numerous times by quoting T&C's. I ended up fixing heating myself. They want a cancellation fee now.
    Here is my review on Trustpilot. https://uk.trustpilot.com/reviews/5a8f4e14d27b0a0594d029e6
    • jk0
    • By jk0 23rd Feb 18, 9:45 PM
    • 2,294 Posts
    • 24,684 Thanks
    jk0
    I read your review Mike. What a shower of sh*te that company are!

    Then they have the cheek to 'apologise for the inconvenience caused thus far'.

    Please 24/7, just give up trying to justify yourselves, and close down. Your company is a joke.
    • Tonyski
    • By Tonyski 1st Mar 18, 3:02 PM
    • 1 Posts
    • 2 Thanks
    Tonyski
    Rip off
    I'm a landlord, I have 24/7 for my boiler and emergency cover. I tried to claim recently for a boiler fault in my tenants flat and because the tenant didn't report the fault to me within 24hrs they declined the claim. I argued that a soon as the tenant had reported the fault to myself I then made a claim with 24/7 but they were having none of it. They just seem to look for a way to get out of paying a claim and they did it this time on a technicality. They also offered my an opportunity to pay £75 plus parts for a diagnosis and repair which was just marvellous of them!!! I told them exactly what they can do with that and have cancelled by direct debit immediately. Steer clear of these shysters!!
    • Chalkyok
    • By Chalkyok 8th Mar 18, 10:53 PM
    • 1 Posts
    • 1 Thanks
    Chalkyok
    Awful company that need to be exposed
    Interesting reading your experience. I'm had awful problems with them and cannot get rid of them. Still they're trying to take money off me. I will definitely contact trading standards and rip off Britain about these charlatans
    • harryflash
    • By harryflash 26th Mar 18, 12:39 PM
    • 6 Posts
    • 4 Thanks
    harryflash
    I'm afraid I must add my name to the growing list of people who have been defrauded by this company.

    For us, it was on 2 counts:

    1. The name of the company is 24/7 Home rescue. I re-iterate 24/7.. Yet despite making a claim at 1200 on a Friday afternoon and telling them we have a 7 week old baby in the house, they refused to attend to us not having hot water or heating until between 0900 and 1700 the following Monday.

    2. Our claim was for a spark electrode which had failed, meaning we could not ignite our boiler. This went recently due to the cold snap and Beast of the East Snow.

    Despite us having a contract that states clearly that we have parts and labour covered for free, this sham of a company have tried to charge me an extra £80 for parts and labour because in their view "a third party damaged your boiler". I pushed them on this to find out if crazily they had decided that the third party as the snow?! They said no, the third party is ME! So apparently I, the policy holder, am a THIRD PARTY to my OWN contract?

    Hillarious.

    Yes my small claims court claim is already submitted.

    I hope to god this firm end up on Watchdog promptly and I would love to be one of the people to drive a nail into their sorry outfit.
    • harryflash
    • By harryflash 26th Mar 18, 12:58 PM
    • 6 Posts
    • 4 Thanks
    harryflash
    I reported them to Trading Standards today
    Originally posted by theboilerman
    Me today also.
    • dobba
    • By dobba 5th Apr 18, 4:51 PM
    • 29 Posts
    • 11 Thanks
    dobba
    Dreadful scam
    In my opinion this company should be shut down and the directors put in jail.

    They take your money and give you nothing in return.
    Tried to take even more money when I wanted an engineer to visit.

    Then pointed to one of their Ts and Cs that said itf it wasnt completely broken then I wasnt covered (i.e. washing machine turned on but didnt wash howver they counted that as not completely broken)

    Also reported them to BACS who found in my favour as they setup an additional DD on my account without permission.
    • Engravement
    • By Engravement 10th Apr 18, 1:31 PM
    • 2 Posts
    • 1 Thanks
    Engravement
    Absolutely terrible company. I decided to take out the landlords policy after switching from Homeserve due to cost of premium. The tenants contacted me due to a leak. I contacted 24/7 to make the claim. They decided not to honour the claim saying they don't cover track and trace although they didn't need to track and trace as the tenants knew it was a leak. Ended up paying for a plumber to come out to fix the leak. I logged a complaint which they havnt even dealt with properly but have closed it. I had been trying to contact the dept for days to cancel both this and the rescue policy but unable to get through as dept constantly busy. I have sent a letter to cancel. Should have read the previous reviews. Do not take out landlords cover as not fit for purpose. Have gone back to using homeserve.
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