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  • FIRST POST
    Freezing
    Warning re 24/7 Home Rescue
    • #1
    • 26th Dec 14, 10:26 PM
    Warning re 24/7 Home Rescue 26th Dec 14 at 10:26 PM
    Dear all

    I just wanted to give some feed back on the terrible service we have had this Christmas from 24/7 Home Rescue.

    Firstly, they are not 24/7 - whist you can make a claim with the engineering company they outsource their work to, you can't actually speak to them directly because they are closed until 5 January 2015! Which company in this day and age is closed for this long without someone being available to contact, especially when the say they are 24/7? I have asked the online "webchat" machine wether they have an emergency number they can contact and all I got was an evasive answer to the effect of "someone will call you soon" presumably when they re-open on 5 January!

    Long and short of the story is that we had problems with our boiler. They sent out someone to look at it. This engineer reset the boiler and went on his way. The problems persisted and 24/7 have not sent someone to look at the boiler again as they think the problem is a pressure issue. How would they know this without even looking at the boiler after the problems persisted? Any way, it's a fault with the boiler itself but they won't send anyone out to have a look at it. The boiler has broken down again and when I called the third party engineering line we were told there was a note on the system not to send an engineer out until the dispute was investigated. Problem is, they are closed over Christmas and there is no one we can speak to.

    If there was an issue which was genuinely not covered the policy then fine, we would get it fixed. But they they allegedly fixed our boiler then when the problems persisted they said it was a problem with the pressure without even looking at the boiler. Also, pressure isn't specifically excluded from the terms of their service.

    I have used both British Gas and Homeserve before and for all their faults, at least you can speak to a person at the company over Christmas. Out of Homeserve and British Gas, I would say Homeserve were the best so will be going back to them.

    I am sorry to say that these smaller independent companies really don't provide the same level of service.

    Sorry for the rant but I was most disappointed to hear the company left us without cover over Christmas.

    We've got the electric heaters on for now!
Page 21
    • KatieMW
    • By KatieMW 29th Oct 18, 12:44 PM
    • 15 Posts
    • 0 Thanks
    KatieMW
    Did they get this sorted?
    I am with 24/7 Home Rescue and was very dissatisfied with the service I received. {Text removed by MSE Forum Team} they have cost me hundreds of pounds.

    I thought I could cancel any time, so I stopped my direct debit but it got reinstated. I tried again. Again, it was reinstated. This time, I received an email saying I can't cancel until my year is up (I hadn't realised that I was tied into a year's contract). I then set out to cancel in the month I was told it was up, but when I checked on the website for the address to write to, I found that I was supposed to give 30 days' notice, so I'd missed my chance. Also, my monthly payment had tripled!

    I begged my bank to stop the direct debit their end, which they did, but now I'm receiving constant texts from the company asking me to contact them in order to prevent arrears from building. I called Citizens' Advice, but they haven't returned my call yet.

    Am I going to have to reinstate my payments until my year is up? I'm never actually going to use their service again, so it's money down the toilet. I don't want threatening letters from bailiffs!
    Originally posted by Helenjohanna
    Did they get this sorted or did you go to Trading Standards?
    • KatieMW
    • By KatieMW 29th Oct 18, 12:50 PM
    • 15 Posts
    • 0 Thanks
    KatieMW
    {text removed by MSE Forum Team} took the landlord cover out in Jan they charged me £60 upfront to service the bolier before the cover could start. The service was fine no issues, than it was £15 a month cover with unlimited call outs and zero excess but when my Tennant informed me that the boiler is not working, I called these {text removed by MSE Forum Team} thinking they will take care of this. They asked me to pay for them £75 as my bolier is too old, this was not raised as an issue when I took the cover even though they knew the age of the boiler.. anyway I wanted the problem to go away for my tenant and I was pre-occupied on family matters for the sake of convenience I paid these losers £75 to than hear back from them that the boiler is beyond economical repair and tried to push me towards a new boiler deal over 7 years!! Unbelievable to say the least.

    I have since had an independent engineer who came out and fixed the problem by replacing one part that cost less than £20... I have now been chasing these {Text removed by MSE Forum Team} for a refund of my money {Text removed by MSE Forum Team} but don't seem be getting anywhere, apparently they are now reviewing my case.

    I would be happy to join together with other frustrated customers to pursue as a group, as far as I'm concerned this company should not be allowed to operate with these {Text removed by MSE Forum Team} practices and I will see this to the end irrespective of what it will cost, this post is just the beginning
    Originally posted by Navh
    Sadly, the excess is in the wording - "There are occasions when you will be required to make an excess payment. This payment has to be made for your claim
    to be progressed. If you choose not to make the payment your
    claim will be immediately declined. Please note the excess
    payments are non-refundable irrespective of whether a
    repair is affected or not."
    I consider this an "unfair contract term" . Might be worth contacting Trading Standards?
    Last edited by KatieMW; 29-10-2018 at 1:04 PM.
    • ddaddy
    • By ddaddy 29th Oct 18, 12:54 PM
    • 16 Posts
    • 6 Thanks
    ddaddy
    Why the Trust Pilot Good reviews are worthless. When my friend joined 24/7 he was told he would get 1 month free cover if he left a Trust Pilot review.
    Originally posted by KatieMW
    Oh but surely your friend is lying as the 24/7 representatives state that never happens!
    And we all know how trustworthy every word that 24/7 says is.
    • KatieMW
    • By KatieMW 29th Oct 18, 12:55 PM
    • 15 Posts
    • 0 Thanks
    KatieMW
    Did they get this sorted satisfactorily?
    I would like to share with you my very upsetting case and disappointing experience I had with 24/7 Home Rescue.

    On the 29th of May I arranged an “emergency” call out to repair my boiler (all day slot). This was supposed to be free of charge, nevertheless I was charged £45(!). On the day the engineer was unable to repair it as some parts needed to be ordered. He deemed the boiler unsafe, switched it off, leaving me, my wife and 16-month-old baby without heating or hot water (!). I was promised a quick resolution. On 30th of May, 247 scheduled boiler repairs for the 4th of June (another all day slot!), without my approval. I had to reschedule for the 7th as I was unable to arrange a day off. As it was another all-day slot I had to arrange a full day off with my employer, which was difficult as I am a pharmacist working for a large company and finding a cover on such a short notice was challenging. However, with a little baby in the household, fixing the boiler was a high priority, which my employer fortunately acknowledged.

    In the afternoon, the 7th of June, I received a call from claims department saying that the engineer won’t be attending my property as he doesn’t have tools to repair the boiler (they had a whole week to arrange!). Very unpleasant customer assistant Anrika informed me that the next earliest available day was Monday the 11th of June (!) (another all day slot) and she couldn’t do much about it. When I asked to speak to the manger I was told she was on her lunch but would ring me as soon as she was free. When the manager Cortney rang, she was equally unsupportive, couldn’t explain what happened and the only option she gave me was to reschedule for Monday the 11th. When I mentioned that I have a baby in the house and haven’t had hot water for a week she said, she knew all that but there was nothing she could do to fix the problem.
    On the 8th of June I receive a phone call from Cortney “the manager”. She advised that there was a cancellation and she could schedule repairs for Sunday the 10th. As inconvenient as it was due to my wedding anniversary and previously made arrangement, having wellbeing of my child in mind I thanked Cortney and took the opportunity to finally sort out the issue. I had to call some of the weeding anniversary plans off too.
    Saturday around 5.30pm I received a phone call form Amy from claims department. She announced that the engineer won’t be attending on Sunday. Apparently, there were no parts available to perform repairs. (after 10 days of waiting and assurance that all was in place!). Amy offered to reschedule for Monday the 11th. (obviously she hasn’t read my notes, which I deemed incompetent).

    So, there we go, I have paid for the insurance whole year up front, plus £45 call out fee, plus £90 excess, plus £120 for parts (although I have been previously led to believe that parts were covered by the insurance), and still no heating nor hot water. Lots of phone calls, empty promises and empty conversations with incompetent members of 247 Home Rescue
    Team and still no resolution. It has been two weeks already, we have been forced by 247 to live in these conditions. Our quality of life has been affected by actions of 247 Home Rescue. My poor son suffers from rhinitis now and I am sure it was caused by cold low temperature in the house and lack of hot water for daily hygiene. As a pharmacist I pride myself for delivery of great patient care, knowledge, professional advice and reliability. Due to my personal and work commitments I am unable to organise a day off for another month however at the same time my family can’t live without heating or hot water. I am highly disappointed from the service I have received. It is very upsetting how the company is treating its customers. But most of all, actions of 247 Home Rescue are putting at risk my baby’s health and wellbeing.
    Originally posted by Mikyl
    Did they get this sorted satisfactorily, or did you go to Trading Standards?
    • KatieMW
    • By KatieMW 29th Oct 18, 1:03 PM
    • 15 Posts
    • 0 Thanks
    KatieMW
    Costs recovery from 24/7
    I feel my complaint has been misdealt with, unprofessionally (and not surprisingly). 247 has failed to refund me the money that I spent as an emergency, to repair my boiler, via a local engineer. On top of that, last week they direct-debited some money from my bank. This is despite the fact that I had been confirmed to have free service until August (a separate overcharging issue that they accepted and compensated me with few free months). They are taking a biscuit now. There is only so much disdain someone can take !

    To recover that money, I am now thinking of taking this at a next level up.

    * Would the small claims court be the next step ?
    * Can anyone who's done it, PM me please ?
    * Can someone confirm if the moneyclaims.service.gov.uk is where I begin the process ?

    Regards
    Originally posted by mpat
    Perhaps you gave got it sorted and/or been to Trading Standards. If not, this is the link -- https://www.gov.uk/make-money-claim. There are also Help contacts. You will need to register. Using any other website to claim may cost!
    • scd3scd4
    • By scd3scd4 29th Oct 18, 1:48 PM
    • 1,035 Posts
    • 927 Thanks
    scd3scd4
    From today......

    Caravan15


    Why the good reviews mean nothing
    They said if I put a review on Trustpilot , I will get one month free. which explains all the good "set up" reviews


    and................


    Vijay Palanivel


    I took a policy out for boiler cover and gas safety certificate 2 weeks ago. I did not get the welcome email at all (yes, I checked my spam folder too). The next day, I had a lady calling me to put a review on Trustpilot and I was told that if I do that, I will get one month free. I asked her about the welcome email and it was sent after that. I couldnt log in.
    Last edited by scd3scd4; 29-10-2018 at 2:01 PM.
    • KatieMW
    • By KatieMW 29th Oct 18, 2:37 PM
    • 15 Posts
    • 0 Thanks
    KatieMW
    Unfair wording
    I have just rang these amateurs to report a faulty diverter valve, and leaking boiler. I've been told my I'm not covered as technically the hot water works when the heating is on. The fact that it's minus 5 and we have a baby doesn't interest them. We had been away for a few days and my mother in law discovered the problem, and because it wasn't reported in 24 hours we are not covered. Shocking company, been with them 8 months and still never had a service, was told I would have to pay upfront for that and get money back????

    Told the uninterested member of staff to stick their contract. (Text removed by MSE Forum Team) with sub standard customer service. You pay more with a reputable company for a good reason. Avoid 24/7 at all costs!!
    Originally posted by Cd01
    Sadly the wording says "Breakdown that results in a loss of heating and hot water " "You must telephone our helpline within 24 hours of the emergency occurring or within 24 hours of becoming aware of the emergency " But "Please note you are entitled to cancel your service
    agreement at any time irrespective of whether you are paying
    by direct debit or have paid by a single annual payment.
    You must provide 30 days clear notice of any cancellation" "If you cancel outside the cooling off period and have not
    made a claim you will not be subject to a cancellation fee. " However, they could say you made a claim despite it not being accepted. Try Trading Standards?
    • 247homerescue
      Verified User verified user
    • By 247homerescue Verified User verified user 30th Oct 18, 9:27 AM
    • 89 Posts
    • 0 Thanks
    247homerescue
    Dear scd3scd4
    From today......

    Caravan15


    Why the good reviews mean nothing
    They said if I put a review on Trustpilot , I will get one month free. which explains all the good "set up" reviews


    and................


    Vijay Palanivel


    I took a policy out for boiler cover and gas safety certificate 2 weeks ago. I did not get the welcome email at all (yes, I checked my spam folder too). The next day, I had a lady calling me to put a review on Trustpilot and I was told that if I do that, I will get one month free. I asked her about the welcome email and it was sent after that. I couldnt log in.
    Originally posted by scd3scd4
    Dear scd3scd4,

    All positive reviews which are on Trust Pilot and other various websites are from all of our customers who had a positive experience with using 24/7 Home Rescue.

    We offer our customers a free months worth of cover as a thank you for leaving the positive review. We would like to reassure you that these reviews are not an obligation and ultimately, they're posted at the customers discretion.

    Thanks,
    James 24/7 Home Rescue
    Social Media Advisor

    Verified Company
    We are verified representatives of 247 Homerescue. MSE has given permission for us to post in response to queries about the company so that we can help solve issues. You can see our name on the Verified Companies list. We are not allowed to tout for business at all. If you believe we are, please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of the company or its products by MSE.
    • scd3scd4
    • By scd3scd4 30th Oct 18, 10:58 AM
    • 1,035 Posts
    • 927 Thanks
    scd3scd4
    Dear scd3scd4,

    All positive reviews which are on Trust Pilot and other various websites are from all of our customers who had a positive experience with using 24/7 Home Rescue.

    We offer our customers a free months worth of cover as a thank you for leaving the positive review. We would like to reassure you that these reviews are not an obligation and ultimately, they're posted at the customers discretion.

    Thanks,
    James 24/7 Home Rescue
    Originally posted by 247homerescue
    Very few people are interested in reviews of the signing up process, the friendliness of the call staff, the website or just a basic service. And that is what most of the reviews are off on TP.

    I think the reviews I quoted above from TP customers explain themself.
    Last edited by scd3scd4; 30-10-2018 at 11:04 AM.
    • wadzee
    • By wadzee 30th Oct 18, 3:26 PM
    • 9 Posts
    • 5 Thanks
    wadzee
    {Text removed by MSE Forum Team}
    {Text removed by MSE Forum Team} Three engineer callouts over the period of a month (each time the engineer hasn't been able to fix, and we've needed to take another day off work to wait in). This time, I've had to do a Saturday so as not to lose any more work time. Was given an 8am-8pm slot and told to call on the day to get a better idea of arrival time.

    Called Saturday morning and waited 53minutes to get through, just to be told they don't know what engineer is coming out and that I just need to wait. I would get a call 30mins before he arrives. 6pm - still no call. A 38minute hold before getting back through to the same operator and I'm told the same thing. "Definitely coming today between 8am-8pm, he will call before coming."

    Well, guess what, NO engineer. I'm livid. Another wasted day and freezing my ar se off in a house without heating.

    UPDATE:

    Further to our no-show on Saturday, we had the engineer out today (another day off work) to be told the faulty gas valve can't be replaced and that the whole boiler would be deemed 'Beyond Economical Repair'. In other words, not their problem. A month without heating, to be told that it's not going to be fixed.

    I have just had a third-party gas-safe engineer come over to look at the boiler. He said, quite categorically, that it's nothing to do with the valve, as gas is clearly getting into the combustion chamber. In fact, within 5 minutes, he used the Manufacturers' manual to isolate the problem to a faulty spark generator and ignitor. Two parts, less than £100, and a five minute fix. I'm livid!

    I've called 247 back to explain, just to be rudely told that "we won't go against and engineers' report, if you disagree with our engineer's findings, you'll need to submit a complaint". Meanwhile, I'll just sit here and freeze my backside off?! I asked to speak to a manager, told no - he's busy, so I asked to wait. Was told she had other customers to help and that "My manager won't do anything different, and will back me up. You'll just need to fill out the online complaint form". Not giving up easily, I demanded a manager call me back, and was told that he would, within 2hours. I'm not holding my breath.........

    {Text removed by MSE Forum Team}
    Last edited by MSE Andrea; 01-11-2018 at 11:48 AM.
    • 247homerescue
      Verified User verified user
    • By 247homerescue Verified User verified user 30th Oct 18, 4:01 PM
    • 89 Posts
    • 0 Thanks
    247homerescue
    Dear Wadzee
    Dear Wadzee,

    It is unfortunate to hear how you feel about 24/7 and the services we provide. We have read through your post thoroughly and we can confirm that it has been acknowledged.

    We aim to ensure all call-outs take place and that an Engineer will be at your property on the day provided. However, due to unforeseen circumstances, our Engineers may not be able to attend due to personal issues or extreme weather conditions. We endeavor to inform you of any scheduling delays and problems, however, in certain situations, this may not be possible until closer to the appointment.

    When a boiler is deemed Beyond Economical Repair, this means that the repairs will accumulate to 60% or more than the cost of the boiler. Due to the boiler being deemed BER 24/7 Home Rescue would be unable to cover any of the costs as stated in the Terms and Conditions provided at the point of purchase.

    In the Terms and Conditions, it states that all complaints must be processed via the correct procedure on our website. If any complaint is raised via email or phone call, it will unfortunately be disregarded.

    We would like to invite you to contact us at socialmedia@247homerescue.co.uk with the relevant details including your policy reference and the reference (JG) in the subject of the email. Once the email has been received, I will be able to personally investigate this case for you.
    Kind regards,
    James 24/7 Home Rescue
    Last edited by MSE Andrea; 01-11-2018 at 11:51 AM.
    Social Media Advisor

    Verified Company
    We are verified representatives of 247 Homerescue. MSE has given permission for us to post in response to queries about the company so that we can help solve issues. You can see our name on the Verified Companies list. We are not allowed to tout for business at all. If you believe we are, please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of the company or its products by MSE.
    • wadzee
    • By wadzee 30th Oct 18, 4:36 PM
    • 9 Posts
    • 5 Thanks
    wadzee
    Reply
    I will email you now.

    However, for transparency on the forums, it is not beyond economical repair. The parts required to fix it are less than £100. (Alpha 1.018162 and 3.018304). Third-party engineer said the boiler is otherwise in excellent condition.

    Complaints are not my immediate concern - getting my boiler fixed is. To fill in one of your webforms is not going to resolve the issue today, tomorrow, or anytime soon. Speaking to a human being, should. To disregard all verbal or email complaints is beyond staggering... (Worth noting, too, that I was never sent the link for the complaint form either, as I was told on the phone...)
    • ddaddy
    • By ddaddy 30th Oct 18, 7:24 PM
    • 16 Posts
    • 6 Thanks
    ddaddy
    We aim to ensure all call-outs take place and that an Engineer will be at your property on the day provided. However, due to unforeseen circumstances, our Engineers may not be able to attend due to personal issues or extreme weather conditions.
    Originally posted by 247homerescue
    We ensure all our engineers will turn up, unless they don't.

    We endeavor to inform you of any scheduling delays and problems, however, in certain situations, this may not be possible until closer to the appointment.
    Originally posted by 247homerescue
    We will inform you of any delays, unless we don't.

    When a boiler is deemed Beyond Economical Repair, this means that the repairs will accumulate to 60% or more than the cost of the boiler. Due to the boiler being deemed BER 24/7 Home Rescue would be unable to cover any of the costs as stated in the Terms and Conditions provided at the point of purchase.
    Originally posted by 247homerescue
    When we don't want to fix your boiler, we will say it's beyond economical repair.

    How can you even sleep at night?
    • 247homerescue
      Verified User verified user
    • By 247homerescue Verified User verified user 31st Oct 18, 10:17 AM
    • 89 Posts
    • 0 Thanks
    247homerescue
    Dear Wadzee
    I will email you now.

    However, for transparency on the forums, it is not beyond economical repair. The parts required to fix it are less than £100. (Alpha 1.018162 and 3.018304). Third-party engineer said the boiler is otherwise in excellent condition.

    Complaints are not my immediate concern - getting my boiler fixed is. To fill in one of your webforms is not going to resolve the issue today, tomorrow, or anytime soon. Speaking to a human being, should. To disregard all verbal or email complaints is beyond staggering... (Worth noting, too, that I was never sent the link for the complaint form either, as I was told on the phone...)
    Originally posted by wadzee
    Dear Wadzee,

    We can confirm that we have received your email and it has been read through thoroughly. Unfortunately, your policy reference seems to be missing from the email. In order for us to investigate this holistically, we require your policy reference.

    Please could you re-send the email including your policy reference and I will personally investigate this for you.

    Kind regards,
    James 24/7 Home Rescue
    Social Media Advisor

    Verified Company
    We are verified representatives of 247 Homerescue. MSE has given permission for us to post in response to queries about the company so that we can help solve issues. You can see our name on the Verified Companies list. We are not allowed to tout for business at all. If you believe we are, please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of the company or its products by MSE.
    • Ben Hunt
    • By Ben Hunt 31st Oct 18, 1:17 PM
    • 2 Posts
    • 3 Thanks
    Ben Hunt
    They've looked at boiler and ordered parts that are needed. How much we betting they try charge me? I'll let you all know on here!
    • scd3scd4
    • By scd3scd4 3rd Nov 18, 11:09 AM
    • 1,035 Posts
    • 927 Thanks
    scd3scd4
    Any views?

    It's a long read.

    Susan McKeown

    Trustpilot.

    Omg where do I start... we have had a contract with 24/7 for 12 months. I received a phone call two weeks ago offering me a service on the boiler. They also offered me, for £35 ....the option to have an inhibitor applied. I agreed and paid out the £35. Engineer arrived on Friday the 26th of October. Nice lady. checked the boiler, then applied inhibitor to a radiator as she said she was unable to put it into the boiler. She then went back to the boiler and replaced the cover. May i just point out that the boiler had been working absolutely perfectly up until the point the engineer arrived, and we had hot water and heat with no problem. As the engineer left my property she stated that the boiler was in perfect working order with no problems whatsoever and that there was years left in it. Her words...not mine. 10 minutes after she had left the property the boiler started to make a strange sound. There was also a flashing on my hot water light. I assumed it was simply making a noise because she had taken the cover off. I decided to monitor over the weekend and to call them on monday and discuss. By Monday morning we have no hot water and no heating!!! I rang 24/7 and was promised that an engineer would contact me the next day. Nobody did.and so on Wednesday morning I contacted them again and was told engineer will be in touch with me same day. Sure enough an Engine contacted me on Wednesday afternoon. He came to the property at 3 p.m. and stayed around 10 minutes. He got the system working again and left. 10 minutes after he had left it was not working again. I rang him on his mobile and asked him "can you come back"and he told me I should not be ringing him on his mobile and for me to contact the Office. I contacted 24/7 and was told they would make it a priority the next day to have an engineer out again. I've waited all day today for somebody to phone and nobody has. I have rung 3 different numbers Eventually I spoke to a manager in technical department, he told me that having looked at the second engineer's report, the boiler is Condemned as the fan is too badly damaged. I could not believe this. My central heating system was in perfect working order until the service engineer came to our property!!!! She had said nothing of a faulty fan!!! It is obvious that something has been done during the service. After ringing another 2 departments this afternoon, and relaying my story for the 9th time, and nearly crying/screaming in frustration..i eventually spoke to a manager...guy called aaron. Aaron, the manager at technical department, offered me a new boiler as he said it would be too expensive to fix my old one!!He said we could have a new boiler for £599 labour charge only and the boiler would be free "we dont give free boilers away all the time you know,". He said. All seemed a bit fishy and a bit too good to be true to me...so i asked him to email me all of this so that I could check it over. I have just received the email and what aaron failed to mention...is that there is also a £40 per month 7 YEAR CONTRACTED service charge!!! lol!!!!!. So.. the boiler is not actually free, it ends up costing me over £3,000. {Edited by Forum Team}!!!!!! I am now having to pay for another plumber to come to the property tomorrow and have a look at what damage has been done AND WHAT I CAN DO TO RECTIFY IT.
    i will be seeking advice from solicitors as I have read on MSE forums that I am not the first person this has happened to. And there are numerous scarily similar tales!!! can I also point out that I have a child with special needs, autism and wets the bed most nights she has been without heat and hot water for what will be 5 days tomorrow .....Absolutely disgraceful. Do not use this company at any cost. thankfully I have not lost too much..But I will stick to British gas in future ..
    even if it's twice the price
    ***** UPDATE TO THIS SAGA
    Unable to go any further without heat or hot water, we decided to bite the bullet and pay for an independent plumber. Rang him on Thursday night after reading all the horrendous reviews about 34/7 HOME RESCUE on MSE forum, property tribes, trustpilot etc etc. He came out within 24 hours of our call. ( Far better service than we had from 24/7, to whom we have paid a monthly fee for this service!!! What a joke.)
    He took a look at the system,showed us that the fan was sticking, could not really explain why or how this has happened since the engineer had been out as it had worked perfectly well until she came. He replaced the fan in 10 minutes, at a total cost of £140.
    Yes £140....which included his labour!!! My boiler is now working as it was before the original engineer came, lovely hot water and heat throughout the house. No noises ...no flashing lights. I am APPALLED....LIVID...that 24/7 told me my boiler was Condemned. What is that telling you about either the engineers that visit your property or, the call handlers and so-called managers!!....Who then try and sweettalk you into having a new boiler with 7 year contract and labour charge that adds up to £3959!!! I have been lied to...quite simply lied to and {Edited by Forum Team}. And I am not letting this go until whoever has lied to me is brought to justice. It's not about the money I have spent over the past 12 months, it's not about the £140 that I have spent on another plumber...this is about a disgraceful service, being without a working system for 4 days when I have paid for cover, and quite frankly and best of all, being told i have an economically unrepairable "condemned," boiler.








    Last edited by MSE Tine; 07-11-2018 at 12:02 PM. Reason: {Edited by Forum Team}
    • basra1
    • By basra1 30th Nov 18, 10:41 AM
    • 2 Posts
    • 0 Thanks
    basra1
    Mr Barry Martell
    just dealt with 24/7 and had bad service, do not use them, i just went to cancel my policy and they want to charge me 144 pounds to cancel, the reason was i called out an engineer to service my boiler which I had to wait 6 months for as my monthly payment was low, so they say now that as I called him out I have to pay this ridiculous amount, daylight robbery

    DO NOT USE THEM
    • scd3scd4
    • By scd3scd4 30th Nov 18, 4:42 PM
    • 1,035 Posts
    • 927 Thanks
    scd3scd4
    just dealt with 24/7 and had bad service, do not use them, i just went to cancel my policy and they want to charge me 144 pounds to cancel, the reason was i called out an engineer to service my boiler which I had to wait 6 months for as my monthly payment was low, so they say now that as I called him out I have to pay this ridiculous amount, daylight robbery

    DO NOT USE THEM
    Originally posted by basra1

    Hi Basra


    I don't know if you know but if your system needs to be drained down to action a repair.................you will have to pay extra. Its not covered!
    Last edited by scd3scd4; 03-12-2018 at 1:09 PM.
    • pasufi
    • By pasufi 3rd Dec 18, 12:30 PM
    • 1 Posts
    • 0 Thanks
    pasufi
    Terrible service – poor skills and bad customer service - Do Not Use them
    Blocked sewage pipe – Engineer could not identify the correct access point outside and made me break my kitchen floor to create another access point. Still they could not clear my blockage. Thames Water called - I was informed no need for the kitchen access. First Response called - concurred with TW and cleared the blockage from the outside access point. Still waiting return of Security Payment £75 + Breakage £195 + First Response fee £186 + deal with fly infestation + repair of kitchen floor - 10w after complaint and 14w after problem started! They also renew automatically - you can't opt out in advance! Beware!
    • scd3scd4
    • By scd3scd4 3rd Dec 18, 1:10 PM
    • 1,035 Posts
    • 927 Thanks
    scd3scd4
    Terrible service – poor skills and bad customer service - Do Not Use them
    Blocked sewage pipe – Engineer could not identify the correct access point outside and made me break my kitchen floor to create another access point. Still they could not clear my blockage. Thames Water called - I was informed no need for the kitchen access. First Response called - concurred with TW and cleared the blockage from the outside access point. Still waiting return of Security Payment £75 + Breakage £195 + First Response fee £186 + deal with fly infestation + repair of kitchen floor - 10w after complaint and 14w after problem started! They also renew automatically - you can't opt out in advance! Beware!
    Originally posted by pasufi
    Issue a CC.
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