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  • FIRST POST
    • planteria
    • By planteria 23rd Feb 14, 9:17 AM
    • 5,012Posts
    • 1,112Thanks
    planteria
    Iii
    • #1
    • 23rd Feb 14, 9:17 AM
    Iii 23rd Feb 14 at 9:17 AM
    i am looking at moving from HL to III with my ISA, and potentially SIPP.

    any thoughts re. the following?:

    1. Financial Safety: is money safe with them?
    2. Customer Service Levels: do they sort problems efficiently?
    3. Website functionality?
    4. Paper copies of trades and holdings?
    5. Whether you can invest in US shares?

    They certainly look competitive, for larger portfolios, as here:

    http://langcatfinancial.co.uk/2014/02/strawberry/

    are there any real downsides to III?

    http://www.iii.co.uk/help
Page 3
    • colalba
    • By colalba 6th Mar 14, 12:54 PM
    • 76 Posts
    • 43 Thanks
    colalba
    The ISA Yes/No markers are often wrong.
    Originally posted by Linton

    I can confirm this. I had a couple which said no to ISA but on checking with them they said it would be fine. Whether it is mistake on their web site or they are changing policy in the face of customer demand I wouldn't say.
    • zagfles
    • By zagfles 6th Mar 14, 1:00 PM
    • 13,276 Posts
    • 11,267 Thanks
    zagfles
    The ISA Yes/No markers are often wrong, or may mean that the fund manager does or doesnt provide an in-house ISA. I am not aware of any equity funds that are ineligible for ISAs. I believe there are restrictions on short dated bond funds, but there arent many of those around.

    AFAIK SIPPs can invest in any fund.

    It would be interesting to know which funds you have that are not provided by II. I havent found any, though I guess there are some small obscure fund managers around. If your funds arent on II's list suggest you talk to them.
    Originally posted by Linton
    They are provided but not in an ISA according to their factsheets.
    • DiamondLil
    • By DiamondLil 6th Mar 14, 2:12 PM
    • 251 Posts
    • 226 Thanks
    DiamondLil
    I'm currently considering moving my directly held funds over to either III or Charles Stanley Direct.
    Looking at the comparisons, it would seem to be much cheaper to go with III for these investments, but I also want to start monthly savings plans with relatively small monthly payments, and these seem to be expensive with 1.50 per month charges. Or am I reading the info. wrong?
    It seems to me to be very confusing; or, again, I'm more dense than I thought...
    I have to say Charles Stanley have been very helpful in dealing with my numerous questions so far...
    I'm struggling with the III website in trying to gather all the information.
    If anyone on here can shed some light I'd be very grateful. Thanks.
    • planteria
    • By planteria 6th Mar 14, 7:41 PM
    • 5,012 Posts
    • 1,112 Thanks
    planteria
    how have people actually initiated the transfer from HL to III?
    ........online with III? on the telephone to them?
    • amandajc
    • By amandajc 6th Mar 14, 8:02 PM
    • 215 Posts
    • 243 Thanks
    amandajc
    I'm currently considering moving my directly held funds over to either III or Charles Stanley Direct.
    Looking at the comparisons, it would seem to be much cheaper to go with III for these investments, but I also want to start monthly savings plans with relatively small monthly payments, and these seem to be expensive with 1.50 per month charges. Or am I reading the info. wrong?
    Originally posted by DiamondLil
    As far as I understand it the 1.50 per regular payment is correct but the first 20 you spend is covered by the quarterly charge which does help keep the price down.

    After I signed up I watched their video tutorial through a couple of times and I'm quite confident that I know my way around the site now. I have been quite impressed with their customer service so far. But then this is the first time I've done any online trading (my S&S ISA was previously held directly) so I've nothing to compare it with.
    • Mattygroves2
    • By Mattygroves2 6th Mar 14, 9:20 PM
    • 576 Posts
    • 459 Thanks
    Mattygroves2
    As far as I understand it the 1.50 per regular payment is correct but the first 20 you spend is covered by the quarterly charge which does help keep the price down.
    Originally posted by amandajc
    You need to check the regular investment charges as the way I read their website is that it only applies to regular investments in shares, ETFs and Investment Trusts. So not funds where you'll pay 10 a trade although you do get the 20 credit each quarter.
    • Linton
    • By Linton 6th Mar 14, 10:07 PM
    • 9,577 Posts
    • 9,790 Thanks
    Linton
    As far as I understand it the 1.50 per regular payment is correct but the first 20 you spend is covered by the quarterly charge which does help keep the price down.

    After I signed up I watched their video tutorial through a couple of times and I'm quite confident that I know my way around the site now. I have been quite impressed with their customer service so far. But then this is the first time I've done any online trading (my S&S ISA was previously held directly) so I've nothing to compare it with.
    Originally posted by amandajc
    1.5 trades arent covered by the 20/qtr charge, only standard price trades.
    • foofi22
    • By foofi22 6th Mar 14, 10:14 PM
    • 1,972 Posts
    • 1,294 Thanks
    foofi22
    1.5 trades arent covered by the 20/qtr charge, only standard price trades.
    Originally posted by Linton
    Unless I've misunderstood you, I think they are.

    Say you have 20 trading credit and make 2 regular (fund) trades. Your trading credit will now be 17. It was for me last month!
    Last edited by foofi22; 06-03-2014 at 10:17 PM.
    • amandajc
    • By amandajc 6th Mar 14, 10:15 PM
    • 215 Posts
    • 243 Thanks
    amandajc
    You need to check the regular investment charges as the way I read their website is that it only applies to regular investments in shares, ETFs and Investment Trusts. So not funds where you'll pay 10 a trade although you do get the 20 credit each quarter.
    Originally posted by Mattygroves2
    Thanks. The wording on the site isn't clear but when I spoke to someone from II on the phone I definitely came away with the impression that the 1.50 charge referred to funds as well.
    I've sent them a message to ask for confirmation one way or the other.
    Last edited by amandajc; 06-03-2014 at 10:17 PM.
    • Sparky47
    • By Sparky47 6th Mar 14, 11:26 PM
    • 314 Posts
    • 145 Thanks
    Sparky47
    how have people actually initiated the transfer from HL to III?
    ........online with III? on the telephone to them?
    Originally posted by planteria
    I opened an II account online this week.
    You can download a transfer form from their site and post it off to them, they will then arrange it with HL.

    Don't forget to write to HL and complain about the exit fees, you should then get a letter agreeing to waive them.
    • DiamondLil
    • By DiamondLil 6th Mar 14, 11:45 PM
    • 251 Posts
    • 226 Thanks
    DiamondLil
    Thank you everyone;
    amandajc - if you get a response, please could you let me know the answer ?
    I'm hanging fire at the moment until I feel I've gathered all the relevant info.
    • planteria
    • By planteria 7th Mar 14, 8:12 AM
    • 5,012 Posts
    • 1,112 Thanks
    planteria
    I opened an II account online this week.
    You can download a transfer form from their site and post it off to them, they will then arrange it with HL.

    Don't forget to write to HL and complain about the exit fees, you should then get a letter agreeing to waive them.
    Originally posted by Sparky47
    thanks Sparky. at what stage did you write to HL to complain re. the exit fees, in response to a 'leaving statement'?
    • Sparky47
    • By Sparky47 7th Mar 14, 10:32 AM
    • 314 Posts
    • 145 Thanks
    Sparky47
    thanks Sparky. at what stage did you write to HL to complain re. the exit fees, in response to a 'leaving statement'?
    Originally posted by planteria
    I sent a secure message to HL last week based on the template on this forum.
    I did this before starting any transfer so I had the letter and knew where I stood.

    Most people seem to be getting a letter stating that they will not impose any transfer fees or the new charging structure for transfer forms received before 31st March.
    So you should do it asap.
    • planteria
    • By planteria 7th Mar 14, 10:45 AM
    • 5,012 Posts
    • 1,112 Thanks
    planteria
    Thanks Sparky
    • amandajc
    • By amandajc 8th Mar 14, 1:05 AM
    • 215 Posts
    • 243 Thanks
    amandajc
    Thank you everyone;
    amandajc - if you get a response, please could you let me know the answer ?
    I'm hanging fire at the moment until I feel I've gathered all the relevant info.
    Originally posted by DiamondLil
    I have now had a reply to my question regarding regular payments into funds and the answer is:

    "I can confirm there is a commission charge of £1.50 for regular investment in funds".

    Hope that helps.
    Last edited by amandajc; 08-03-2014 at 1:08 AM.
    • DiamondLil
    • By DiamondLil 8th Mar 14, 11:24 AM
    • 251 Posts
    • 226 Thanks
    DiamondLil
    Thanks amandajc; much appreciated. I'm still trying to get my head round the various charging structures from the different companies, so this bit of info. is definitely a help in making up my mind on what to do next.
    • planteria
    • By planteria 11th Mar 14, 8:22 PM
    • 5,012 Posts
    • 1,112 Thanks
    planteria
    i am going with iii for both ISA and SIPP, with a Fund & Share account for a while...although my Bed & ISA the shares i have within my Fund & Share account with HL.

    i have found their CS to be much better in conversations yesterday and today. the website is more 'basic' than HL but seems functional enough, and im glad to be getting things in order.
    • joerugby
    • By joerugby 12th Mar 14, 1:09 AM
    • 1,166 Posts
    • 715 Thanks
    joerugby
    i am going with iii for both ISA and SIPP, with a Fund & Share account for a while...although my Bed & ISA the shares i have within my Fund & Share account with HL.

    i have found their CS to be much better in conversations yesterday and today. the website is more 'basic' than HL but seems functional enough, and im glad to be getting things in order.
    Originally posted by planteria
    I hope it works out well for you
    • planteria
    • By planteria 12th Mar 14, 8:03 AM
    • 5,012 Posts
    • 1,112 Thanks
    planteria
    thanks joe.

    does anyone have a Freepost Address for iii?
    • le loup
    • By le loup 12th Mar 14, 8:45 AM
    • 3,845 Posts
    • 3,824 Thanks
    le loup
    No, but I could send you some H-L prepaid envelopes!
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