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  • FIRST POST
    • planteria
    • By planteria 23rd Feb 14, 9:17 AM
    • 5,026Posts
    • 1,116Thanks
    planteria
    Iii
    • #1
    • 23rd Feb 14, 9:17 AM
    Iii 23rd Feb 14 at 9:17 AM
    i am looking at moving from HL to III with my ISA, and potentially SIPP.

    any thoughts re. the following?:

    1. Financial Safety: is money safe with them?
    2. Customer Service Levels: do they sort problems efficiently?
    3. Website functionality?
    4. Paper copies of trades and holdings?
    5. Whether you can invest in US shares?

    They certainly look competitive, for larger portfolios, as here:

    http://langcatfinancial.co.uk/2014/02/strawberry/

    are there any real downsides to III?

    http://www.iii.co.uk/help
Page 103
    • JasonPr
    • By JasonPr 17th May 18, 12:12 AM
    • 121 Posts
    • 67 Thanks
    JasonPr
    Has anyone who was with II prior to the merger yet seen the Consolidated Tax Voucher they have apparently sent covering pre merger divs (according to the letter of 8 May)? I can find my CTC, but not the CTV.
    Originally posted by koru
    I received my second CTC covering the pre-merger period at the end of last week (as II promised!).
    • planteria
    • By planteria 20th May 18, 10:17 AM
    • 5,026 Posts
    • 1,116 Thanks
    planteria
    unavailable this morning.. i've been checking HL for US share prices.

    i have generally found the iii site to be fine recently though. i've traded within my ISA and had no problems at all.
    • MallyGirl
    • By MallyGirl 20th May 18, 3:03 PM
    • 3,001 Posts
    • 8,006 Thanks
    MallyGirl
    There has been a banner on the site all week saying that it will be down for maintenance this weekend
    • masonic
    • By masonic 20th May 18, 4:11 PM
    • 9,914 Posts
    • 7,129 Thanks
    masonic
    unavailable this morning.. i've been checking HL for US share prices.
    Originally posted by planteria
    Back up now. Is it just me or has there been "Planned Maintenance" going on quite frequently and I only recall one instance where I was warned in advance.

    There has been a banner on the site all week saying that it will be down for maintenance this weekend
    Originally posted by MallyGirl
    That would explain it, but it would be much more helpful to send us a message. I didn't visit the site this week until the weekend, but I could have logged in on Friday evening if I'd known it wouldn't be available on Saturday or Sunday morning.
    Last edited by masonic; 20-05-2018 at 4:14 PM.
    • le loup
    • By le loup 20th May 18, 6:25 PM
    • 3,859 Posts
    • 3,867 Thanks
    le loup
    but it would be much more helpful to send us a message. I didn't visit the site this week until the weekend, but I could have logged in on Friday evening if I'd known it wouldn't be available on Saturday or Sunday morning.
    Originally posted by masonic
    A fair point but it would have gone entirely against their customer service ethos - which, as you know is, no customer service.
    • capital0ne
    • By capital0ne 20th May 18, 6:40 PM
    • 547 Posts
    • 266 Thanks
    capital0ne
    That would explain it, but it would be much more helpful to send us a message. I didn't visit the site this week until the weekend, but I could have logged in on Friday evening if I'd known it wouldn't be available on Saturday or Sunday morning.
    Originally posted by masonic
    And if you didn't check your email till the weekend, whose fault would that be?

    This sounds a bit like a football manager saying they would have won the match if they had scored a goal!

    Good luck
    • masonic
    • By masonic 20th May 18, 6:42 PM
    • 9,914 Posts
    • 7,129 Thanks
    masonic
    And if you didn't check your email till the weekend, whose fault would that be?

    This sounds a bit like a football manager saying they would have won the match if they had scored a goal!

    Good luck
    Originally posted by capital0ne
    I get push notifications when I receive a new email. I'd like to see them implement that on their website.

    You seem to be implying it is unreasonable to expect to be contacted when there is going to be planned disruption to their services, but pretty much every other financial institution manages to do so, even III on one occasion.
    • planteria
    • By planteria 21st May 18, 8:13 AM
    • 5,026 Posts
    • 1,116 Thanks
    planteria
    agreed masonic, and speaks to the response to my message above.
    no email to let us know.. and as you say, it seems to be more frequent than elsewhere.
    • cloud_dog
    • By cloud_dog 21st May 18, 11:36 AM
    • 3,874 Posts
    • 2,305 Thanks
    cloud_dog
    Ignoring the e-mail element of this, could it be that II posted the advisory on the main web page (home page) but, if you are anything like me you bookmark the login page and therefore never see the advisory information. I'm not with II but have experienced this with another provider.
    Personal Responsibility - Sad but True

    Sometimes.... I am like a dog with a bone
    • masonic
    • By masonic 21st May 18, 6:07 PM
    • 9,914 Posts
    • 7,129 Thanks
    masonic
    Ignoring the e-mail element of this, could it be that II posted the advisory on the main web page (home page) but, if you are anything like me you bookmark the login page and therefore never see the advisory information. I'm not with II but have experienced this with another provider.
    Originally posted by cloud_dog
    I was on their main site on Friday evening at around 9:25 pm (looking up a link to post in this thread) and didn't see a banner there.

    I might be misremembering, but the only time I've seen a banner about maintenance on the website, it was on the login page.

    I receive all manner of emails/secure messages from them including reminders of ISA subscription deadlines, reviews of their 'ii Rated Investments' and even an invitation to complete a survey about my trading habits. Clearly these are all far more important than information about when they are taking their services offline
    • masonic
    • By masonic 23rd Jun 18, 1:54 PM
    • 9,914 Posts
    • 7,129 Thanks
    masonic
    Down again for maintenance this whole weekend. It it probably best to treat it as only being available on weekdays to avoid disappointment.
    • planteria
    • By planteria 23rd Jun 18, 3:25 PM
    • 5,026 Posts
    • 1,116 Thanks
    planteria
    "Our secure services are unavailable
    Our secure services will be unavailable until Sunday afternoon due to planned development work. Please try again later.
    Were sorry for any inconvenience."

    i tend to agree masonic. and it's frustrating as i often don't get chance to check things on a friday night, and it's good to see how the week finished up with FTSE and Nasdaq shares.
    • grey gym sock
    • By grey gym sock 23rd Jun 18, 10:17 PM
    • 4,444 Posts
    • 3,993 Thanks
    grey gym sock
    it's frustrating as i often don't get chance to check things on a friday night, and it's good to see how the week finished up with FTSE and Nasdaq shares.
    Originally posted by planteria
    perhaps ii have finally seen the light and are trying to discourage people from watching the markets too closely and over-trading

    a big turn-around from when they introduced a quarterly fee because they "believe[d] that customers should be engaged with their investments and actively manage their portfolios".

    ... back in the real world, my ii (ex-td direct) account has been transferred to iweb and is "closed". i am told that this will not prevent the remaining dividends (which will trickle in) being automatically sent over to iweb.

    i'm cultivating a zen-like indifference about exactly when those dividends arrive with iweb.
    • xylophone
    • By xylophone 24th Jun 18, 9:06 AM
    • 26,851 Posts
    • 16,000 Thanks
    xylophone
    ... back in the real world, my ii (ex-td direct) account has been transferred to iweb and is "closed". i am told that this will not prevent the remaining dividends (which will trickle in) being automatically sent over to iweb.
    Oh yeah? I won't rehearse my experience again - suffice it to say that I am still waiting for the last (albeit tiny) dividend paid on one of my funds on 28 March.

    The fact that this was paid to II at all arose from an error made by them or their agents during the transfer process.

    Incompetence, inefficiency and stone walling - I don't think I could ever again contemplate an "in specie" transfer.
    • grey gym sock
    • By grey gym sock 24th Jun 18, 12:06 PM
    • 4,444 Posts
    • 3,993 Thanks
    grey gym sock
    Incompetence, inefficiency and stone walling - I don't think I could ever again contemplate an "in specie" transfer.
    Originally posted by xylophone
    IMHO, what helps to survive this process is zen-like indifference (about how long it takes)
    • masonic
    • By masonic 25th Jun 18, 6:48 PM
    • 9,914 Posts
    • 7,129 Thanks
    masonic
    "We are unable to provide you with a cost disclosure document at the moment. By regulation, we are unable to allow purchases in this instrument."

    <sigh>
    • goRt
    • By goRt 28th Jun 18, 6:53 AM
    • 266 Posts
    • 158 Thanks
    goRt
    It's SIPP fee day today - has iii taken 96, no, it's taken 120 not the 96 notified.
    So yet more random admin.

    I have a complaint open with FOS for errors that started in MAY LAST YEAR.
    I have HMRC all over it for the lack of P45 LAST DECEMBER - it produced the P45 last week as part of the FOS response.
    I have ICO all over it as it has failed to produce any secure messages under a SAR - that's 6 weeks overdue, it's promised the secure messages as part of the FOS settlement, I want them in advance so FOS can see the lies being told in its dealings with FOS (you have to wonder what FOS needs in looking into a complaint!)
    • masonic
    • By masonic 28th Jun 18, 7:14 AM
    • 9,914 Posts
    • 7,129 Thanks
    masonic
    I have a complaint open with FOS for errors that started in MAY LAST YEAR.
    I have HMRC all over it for the lack of P45 LAST DECEMBER - it produced the P45 last week as part of the FOS response.
    Originally posted by goRt
    A P45 is a form summarising your employment income and tax paid when you leave a job. Presumably you are not an ex-employee of II and actually mean consolidated tax statement for your investment account (not relevant to SIPP or ISA accounts since investments within these are ignored for tax purposes).

    The secure messaging system is very disappointing, taking a minimum of 2 days to get a response when properly investing in using this service would save them a lot of phone queries. All messages prior to the platform move have also been lost.

    The FOS will have access to all correspondence between you and II. My experience is that II deals with an FOS adjudicator much more promptly and efficiently than they ever dealt with me.
    • goRt
    • By goRt 28th Jun 18, 2:43 PM
    • 266 Posts
    • 158 Thanks
    goRt
    A P45 is a form summarising your employment income and tax paid when you leave a job. Presumably you are not an ex-employee of II and actually mean consolidated tax statement for your investment account (not relevant to SIPP or ISA accounts since investments within these are ignored for tax purposes).

    The secure messaging system is very disappointing, taking a minimum of 2 days to get a response when properly investing in using this service would save them a lot of phone queries. All messages prior to the platform move have also been lost.

    The FOS will have access to all correspondence between you and II. My experience is that II deals with an FOS adjudicator much more promptly and efficiently than they ever dealt with me.
    Originally posted by masonic
    As a pensioner, I'm treated as an 'employee' by iii and receive sporadic wage slips.
    When iii changed its back-end provider late last year it stated that that would trigger a P45 between the 2, it never did this, HMRC took compliance action.
    FOS has been able to get the P45 issued after 6 months.

    If FOS had read any of the secure messages it wouldn't have 'adjudicated' how it has - it now wants "some time" to be able to tell me if it has read the messages and listened to the recordings - my default assumptions is it hasn't.
    Part of the compromise offered is that iii will release to me the secure messages it holds after I accept the offer.
    ICO can grind over it, I'll not accept a compromise that compromises me when I *know* the content of the messages and how bad they make iii look.
    The famous call from Josh (at the time head of complaints, now departed) springs to mind "after 24 hours of trying I've been unable to get the old or new pension backend to take my calls" - quality.
    • xylophone
    • By xylophone 6th Jul 18, 11:32 PM
    • 26,851 Posts
    • 16,000 Thanks
    xylophone
    IMHO, what helps to survive this process is zen-like indifference (about how long it takes)
    Eight months on and my transfer is finally complete as the last dividend arrived today...for this relief much thanks...
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