The end of paper statements Natwest?

2

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  • WillPS
    WillPS Posts: 3,461 Forumite
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    Zanderman wrote: »
    Personally I'm very happy NOT to get paper statements from NatWest. Having recently joined them I was astonished to find their statements are printed sideways on A5 paper with non-standard holes punched in them. Twice the number of sheets you'd get if it was A4 and can't file them without re-punching them. Every other bank I use has sensible formats for statements. Happy to never see NatWest ones again!
    They used to give out binders especially for their statements. I guess they don't do that any more...
  • JuicyJesus
    JuicyJesus Posts: 3,830 Forumite
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    This is a lovely breach of Treating Customers Fairly IMHO and I'm interested to see how it goes down when the first complaints start hitting FOS.
    urs sinserly,
    ~~joosy jeezus~~
  • SuperHan
    SuperHan Posts: 2,269 Forumite
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    Carrot007 wrote: »

    BTW I have never had an internet statement printed refused as this ID.


    I have. When I opened my M&S bank, they even rejected a statement posted to me by the bank as the account was called an "Internet Saver" and they would not accept anything with the word internet on it...
  • PeskyBlunder
    PeskyBlunder Posts: 83 Forumite
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    Interestingly, both RBS and NatWest were both awarded the "Best Practice Mark of Distinction" by the Keep Me Posted campaign (no, I had not heard of this either) back in 2016. I can't post the link but submitting this to my learned friend, George Oogle, should point you in the right direction:


    "keep me posted" rbs
  • Tigsteroonie
    Tigsteroonie Posts: 24,954 Forumite
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    I haven't received said email ... Every time I log into the internet banking it asks whether I want to switch to paperless, and I click the "No, retain printed statements" option ... I find them useful when ID is required - the old "provide a utilities bill" is no good when utility suppliers are online!
    :heartpuls Mrs Marleyboy :heartpuls

    MSE: many of the benefits of a helpful family, without disadvantages like having to compete for the tv remote

    :) Proud Parents to an Aut-some son :)
  • stclair
    stclair Posts: 6,844 Forumite
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    Zanderman wrote: »
    Personally I'm very happy NOT to get paper statements from NatWest. Having recently joined them I was astonished to find their statements are printed sideways on A5 paper with non-standard holes punched in them. Twice the number of sheets you'd get if it was A4 and can't file them without re-punching them. Every other bank I use has sensible formats for statements. Happy to never see NatWest ones again!

    I get my statements on A4 paper.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • PeskyBlunder
    PeskyBlunder Posts: 83 Forumite
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    My recommendation to anyone hoping to retain paper statements would be to make an official complaint mentioning the "Keep Me Posted" Mark of Distinction if need be. This seems to have worked for me.
  • stclair
    stclair Posts: 6,844 Forumite
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    PeskyBlunder wrote: »
    My recommendation to anyone hoping to retain paper statements would be to make an official complaint mentioning the "Keep Me Posted" Mark of Distinction if need be. This seems to have worked for me.

    You can keep paper statements by turning them on when you're able to in August.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • ValiantSon
    ValiantSon Posts: 2,586 Forumite
    stclair wrote: »
    I get my statements on A4 paper.

    Really? How have you managed that? NatWest print their statements on non-standard paper that is roughly A5.
  • stclair
    stclair Posts: 6,844 Forumite
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    ValiantSon wrote: »
    Really? How have you managed that? NatWest print their statements on non-standard paper that is roughly A5.

    Yeah looks like this:

    https://www.natwestinternational.com/nw/personal-banking/paperless-example.ashx
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
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