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  • FIRST POST
    • MSE Andrea
    • By MSE Andrea 18th Nov 16, 1:05 PM
    • 8,976Posts
    • 21,735Thanks
    MSE Andrea
    Struggling with debt? Ask a debt advisor a question
    • #1
    • 18th Nov 16, 1:05 PM
    Struggling with debt? Ask a debt advisor a question 18th Nov 16 at 1:05 PM
    If you need help with your debts, this is the thread for you.

    Trained advisors from StepChange Debt Charity (formerly CCCS) are here and waiting to answer your debt questions. They!!!8217;re a friendly bunch so please don!!!8217;t be shy!

    There are three ways to get in touch:

    1 - Simply post your question below and the team will reply. If your question is about bankruptcy, then pop over to the Bankruptcy board.

    2 - If you would prefer to ask a question in private, feel free to send a message to StepChange Private Messages.

    3 !!!8211; StepChange Debt Remedy is a free and confidential online debt advice tool. You can put a budget together at your pace, and you can also talk it over with an advisor through online chat.

    If you're a StepChange Debt Charity client already, please contact its Aftercare team rather than posting in this thread (their contact details are in your Welcome Pack).

    If you're self employed and need debt help please get in touch with Business Debtline.

    This is discussion thread part four, see parts one, two and three.

    Finally, follow @MSE_Forum on twitter for debate and discussion on all things MoneySaving and more.

    If you haven!!!8217;t already, join the forum to reply!
    This Forum tip was included in MoneySavingExpert.com's weekly email!
    Last edited by MSE Andrea; 07-12-2017 at 2:44 PM.
    Could you do with a Money Makeover?


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Page 36
    • Head_In_The_Sand
    • By Head_In_The_Sand 4th Apr 18, 4:14 PM
    • 18 Posts
    • 0 Thanks
    Head_In_The_Sand
    Hi,

    We are in need of advice please.

    We have a household income of 80k and my spouse has a credit default for an unpaid credit card of 6k.

    Aside from this we have almost 30kbof additional credit card debt between us.

    We need to find a way at to consolidate or somehow bring our finances under control as we only get part way through a month before we run out of money.

    Who can we go to for advice?
  • StepChange_Rachael
    Hi

    Thanks for your post.

    Firstly there’s certainly help and advice available for you to access. It’s best to get tailored advice based on your full financial situation as there are many different options available for people struggling with debt.

    As a debt advice charity StepChange can offer debt advice which is free and impartial.

    You can find StepChange’s contact details here.

    Take Care,
    Rachael




    Hi,

    We are in need of advice please.

    We have a household income of 80k and my spouse has a credit default for an unpaid credit card of 6k.

    Aside from this we have almost 30kbof additional credit card debt between us.

    We need to find a way at to consolidate or somehow bring our finances under control as we only get part way through a month before we run out of money.

    Who can we go to for advice?
    Originally posted by Head_In_The_Sand
    I work as a debt advisor for StepChange Debt Charity and have specific permission from Martin to post on these boards to try and help those in debt. Read more information on StepChange Debt Charity in the Debt Problems: What to do and where to get help article. If you find you're struggling with debt and you need further help try our online advice facility Debt Remedy.

    Don't be afraid of getting debt advice. We'll help you take one more step towards getting help with your debt.
    • Kieleyw
    • By Kieleyw 6th Apr 18, 7:47 AM
    • 2 Posts
    • 0 Thanks
    Kieleyw
    I am looking for some advised as I feel like I'm banging my head against a wall !!!128546; and going round in circles.
    My Partner has a default notice on his record from 2015 – it was paid in full in 2016 however does not show as paid, it is a zero balance on his credit report but still says 'defaulted' in the status. My Partner has contacted virgin media to ask them to remove it and to mark it as 'satisfied' but haven’t heard anything back from them. Is there anything I can do?
    We are currently trying to get a mortgage ( which has been declined twice now due to this default notice) for our first family home and are worried that we will loose the house of our dreams if this can't be sorted.

    Any help would be much appreciated
  • StepChange_Kirsty
    Hi there,

    Thanks for your message and welcome to the forum.

    When a default mark is entered on a credit file it will stay for six years from the date it was entered and will not be removed. As it has a zero balance, prospective creditors will already be able to see this account has been satisfied. The only way for a default to be removed is if it was entered in error. If you believe it was entered in error then you can complain directly to Virgin Media who can investigate this further. You can find their complaints process here.

    Your other option here is to request the credit reference agencies enter a notice of correction. This is a statement of up to 200 words in which you could explain the cause of the debt and why your circumstances are now different or you could use it to explain why you think the information on the report is misleading. When a notice of correction is entered your mortgage application must be referred for a manual decision rather than a computer making the decision.

    The entry of a notice of correction is always at the discretion of the credit reference agencies and you would need to contact all three to request this: Call Credit, Equifax and Experian.

    I hope this helps and all the best.

    Kirsty


    I am looking for some advised as I feel like I'm banging my head against a wall !!!128546; and going round in circles.
    My Partner has a default notice on his record from 2015 – it was paid in full in 2016 however does not show as paid, it is a zero balance on his credit report but still says 'defaulted' in the status. My Partner has contacted virgin media to ask them to remove it and to mark it as 'satisfied' but haven’t heard anything back from them. Is there anything I can do?
    We are currently trying to get a mortgage ( which has been declined twice now due to this default notice) for our first family home and are worried that we will loose the house of our dreams if this can't be sorted.

    Any help would be much appreciated
    Originally posted by Kieleyw
    I work as a debt advisor for StepChange Debt Charity and have specific permission from Martin to post on these boards to try and help those in debt. Read more information on StepChange Debt Charity in the Debt Problems: What to do and where to get help article. If you find you're struggling with debt and you need further help try our online advice facility Debt Remedy.

    Don't be afraid of getting debt advice. We'll help you take one more step towards getting help with your debt.
    • Oculus Rex
    • By Oculus Rex 7th Apr 18, 2:08 AM
    • 2 Posts
    • 0 Thanks
    Oculus Rex
    Recieved notice of court proceedings
    Hi there.

    I have recieved a notice of intent for court proceedings from Lowell Solicitors, which are a sister company for a DCA of the same name. This is regarding a debt I supposedly owe to EE.

    A few years ago I had a contract with EE. However over the course of 6 months I had nothing but problems. I would go days without any signal at all (I lived next to a tower) I would have calls drop unexpectedly and repeatedly and I would have calls not go through at all. I used this phone for the computer business I operated at the time and I have almost a dozen confirmed lost clients because they couldn't get through to me.

    I called EE dozens of times and in the end I pointed out that because I wasn't recieving the service I was paying for, as per the law, they were required to let me out of my contract without a cancellation fee. Despite the record of all the calls I made to them regarding these problems, they refused to accept that I was having issues and wouldn't let me out of my contract. Ultimately I told them to stuff the contract and moved to another provider. They of course told me that I owed the remaining amount on the contract and I told there where to shove it and the reasons why.

    I refuse to acknowledge this debt and I'm hoping someone can give me advice on what to do next.

    Many thanks.
  • StepChange_Linsi
    Hi

    Thanks for your post.

    It sounds as though you may have received a reply form which is part of the pre-action protocol for debt claims. This is something creditors send to try to come to an informal arrangement before taking further court action.

    As you’re disputing this debt you’ll need to tick ‘Box D – I dispute this debt’ and explain why. If you can provide supporting documents or want to request further information from the creditor you can complete section four. The form then has to be signed and returned to the creditor within 30 days of the date at the top of the letter.

    For more guidance about disputing a debt or help completing the form you may want to seek legal advice. Organisations such as the Law Centres Network may be able to help you find free legal advice in the area you live.

    If you haven’t done so already, it would be worth making a complaint to EE. Their complaints process is available here on their website. You can also escalate the complaint to the Communications Ombudsman if EE are unable to resolve this complaint within eight weeks.

    All the best,

    Linsi


    Hi there.

    I have recieved a notice of intent for court proceedings from Lowell Solicitors, which are a sister company for a DCA of the same name. This is regarding a debt I supposedly owe to EE.

    A few years ago I had a contract with EE. However over the course of 6 months I had nothing but problems. I would go days without any signal at all (I lived next to a tower) I would have calls drop unexpectedly and repeatedly and I would have calls not go through at all. I used this phone for the computer business I operated at the time and I have almost a dozen confirmed lost clients because they couldn't get through to me.

    I called EE dozens of times and in the end I pointed out that because I wasn't recieving the service I was paying for, as per the law, they were required to let me out of my contract without a cancellation fee. Despite the record of all the calls I made to them regarding these problems, they refused to accept that I was having issues and wouldn't let me out of my contract. Ultimately I told them to stuff the contract and moved to another provider. They of course told me that I owed the remaining amount on the contract and I told there where to shove it and the reasons why.

    I refuse to acknowledge this debt and I'm hoping someone can give me advice on what to do next.

    Many thanks.
    Originally posted by Oculus Rex
    I work as a debt advisor for StepChange Debt Charity and have specific permission from Martin to post on these boards to try and help those in debt. Read more information on StepChange Debt Charity in the Debt Problems: What to do and where to get help article. If you find you're struggling with debt and you need further help try our online advice facility Debt Remedy.

    Don't be afraid of getting debt advice. We'll help you take one more step towards getting help with your debt.
    • Oculus Rex
    • By Oculus Rex 8th Apr 18, 2:00 AM
    • 2 Posts
    • 0 Thanks
    Oculus Rex
    Thank you for the prompt reply.

    This all happened 3 years ago so I've got no supporting documentation or any records of the phone calls I made to EE at the time. I feel that this lack of evidence would be detrimental to my case should I dispute the debt. This rankles immensely because as I stated, they had a legal obligation to let me out of my contract.
  • StepChange_Kirsty
    Hi there,

    Thanks for your reply.

    Whilst I can’t comment on the lawfulness of the contract, if the creditors decides to pursue further legal action I would recommend seeking legal advice as my colleague Linsi has stated above.

    Before it gets to the next stage I would recommend you complain in writing to EE in order for them to investigate this matter further for you. Their complaints process is available here.

    Thanks

    Kirsty

    Thank you for the prompt reply.

    This all happened 3 years ago so I've got no supporting documentation or any records of the phone calls I made to EE at the time. I feel that this lack of evidence would be detrimental to my case should I dispute the debt. This rankles immensely because as I stated, they had a legal obligation to let me out of my contract.
    Originally posted by Oculus Rex
    I work as a debt advisor for StepChange Debt Charity and have specific permission from Martin to post on these boards to try and help those in debt. Read more information on StepChange Debt Charity in the Debt Problems: What to do and where to get help article. If you find you're struggling with debt and you need further help try our online advice facility Debt Remedy.

    Don't be afraid of getting debt advice. We'll help you take one more step towards getting help with your debt.
    • steve.trigger
    • By steve.trigger 9th Apr 18, 11:48 AM
    • 1 Posts
    • 0 Thanks
    steve.trigger
    payment of a debt already paid, advice please
    Help and advice required

    History – Many years ago ( Oct 1998) I was in severe financial difficulties and used a company called Sterling Financial Services (I have not found any evidence that the company still exists) to deal with my debts and they did what they said and negotiated my debts down so they could be settled etc, no complaints with them I might add. Fast forward to 2005 and I still had a debt with the Halifax and Associates Capital and I finally managed to pay off the remaining two debts to Thames Credit Limited (I assume they must have bought both the debts) of £1200 and £1725 with a loan and I have the original letter stating they accepted the settlement figures and I paid by cheque for both and have the cheque numbers, bank statement showing payment and cashing of the cheques which Cabot Financial.
    Now fast forward to Nov 2009 I received a letter from Mackenzie hall stating they attempted to contact me ref the Halifax debt followed in Jan 2010 by another letter from them saying they are working on behalf of Aktiv Kapital followed again by another letter in June 2010. I believe they got my address by electoral roll amendments. Fast forward again to March 2014 when I moved house and I must have popped up on the radar again and now received letters direct from Aktiv Kaptital, 6 different ones in total up till July 2014, all offering huge discounts if I settle etc. Finally in Jan 2015 I received a letter from PRA Group in the form of a statement showing I had an opening balance of £4279, then in March 2016 £1838 as they adjusted the balance and an offer of £183.81, same again in March 2017 and finally this March 2018 with a settlement of £643.33!!!!
    I have not contacted any of the above firms or replied in any form since I settled the debt it 2005. I would believe that the limitation act 1980 section 5 would now apply as its been over 6 years with no contact or acknowledgment Additionally I have settled this debt and as far as I am concerned it is now paid in full and that’s it and these companies are just hoping to screw some more money out of me.
    My real concern is if I died would these vultures go after the money via my children/partner etc and try to get the money from them? I don’t particularly want to contact the companies as I don’t see why I should so advice please as to what I should do next…. Option 1 – leave it as is… Option 2 – Write to PRA Group telling them debt has been paid etc… Option 3 – seek professional help such as financial conduct authority…

    Sorry for the long winded explanation but you needed all the facts…. What advice can anyone offer me as to what to do next?
  • StepChange_Kirsty
    Hi Steve,

    Thanks for your post and welcome to the forum. I appreciate all the details you’ve given here.

    As you’ve not paid or admitted the debt since 2005, if the creditor was to take legal action against you, you should have an absolute defence as it’s subject to the Limitations Act 1980. When a debt becomes “statute barred” it is not written off but the creditor loses the right to pursue the matter through the court.

    The problem here is that the balance should have been written off when you agreed a full and final settlement. You could try writing them to confirm the agreement however you would need to be careful not to re-start the limitations period by admitting to the debt.

    You may be better to follow the Limitations Act route by confirming to the creditor that you believe the debt to be statute barred. There is some useful information here on our website about how to deal with statute barred debt including template letters.

    When you pass away, debts do not automatically pass to spouses or children unless they joint signed the agreement with you or acted as a guarantor. If you own any assets the creditor could potentially apply for repayment through probate. Whether or not a Judge would agree that the debt is payable from your assets in a probate situation is another question which I wouldn’t want to second guess. As a result if you’re still concerned about this I would recommend seeking legal advice.

    Of course you can also contact the Financial Ombudsman Service for guidance if you’re looking to make a complaint to the creditor.

    All the best,

    Kirsty

    Help and advice required

    History – Many years ago ( Oct 1998) I was in severe financial difficulties and used a company called Sterling Financial Services (I have not found any evidence that the company still exists) to deal with my debts and they did what they said and negotiated my debts down so they could be settled etc, no complaints with them I might add. Fast forward to 2005 and I still had a debt with the Halifax and Associates Capital and I finally managed to pay off the remaining two debts to Thames Credit Limited (I assume they must have bought both the debts) of £1200 and £1725 with a loan and I have the original letter stating they accepted the settlement figures and I paid by cheque for both and have the cheque numbers, bank statement showing payment and cashing of the cheques which Cabot Financial.
    Now fast forward to Nov 2009 I received a letter from Mackenzie hall stating they attempted to contact me ref the Halifax debt followed in Jan 2010 by another letter from them saying they are working on behalf of Aktiv Kapital followed again by another letter in June 2010. I believe they got my address by electoral roll amendments. Fast forward again to March 2014 when I moved house and I must have popped up on the radar again and now received letters direct from Aktiv Kaptital, 6 different ones in total up till July 2014, all offering huge discounts if I settle etc. Finally in Jan 2015 I received a letter from PRA Group in the form of a statement showing I had an opening balance of £4279, then in March 2016 £1838 as they adjusted the balance and an offer of £183.81, same again in March 2017 and finally this March 2018 with a settlement of £643.33!!!!
    I have not contacted any of the above firms or replied in any form since I settled the debt it 2005. I would believe that the limitation act 1980 section 5 would now apply as its been over 6 years with no contact or acknowledgment Additionally I have settled this debt and as far as I am concerned it is now paid in full and that’s it and these companies are just hoping to screw some more money out of me.
    My real concern is if I died would these vultures go after the money via my children/partner etc and try to get the money from them? I don’t particularly want to contact the companies as I don’t see why I should so advice please as to what I should do next…. Option 1 – leave it as is… Option 2 – Write to PRA Group telling them debt has been paid etc… Option 3 – seek professional help such as financial conduct authority…

    Sorry for the long winded explanation but you needed all the facts…. What advice can anyone offer me as to what to do next?
    Originally posted by steve.trigger
    I work as a debt advisor for StepChange Debt Charity and have specific permission from Martin to post on these boards to try and help those in debt. Read more information on StepChange Debt Charity in the Debt Problems: What to do and where to get help article. If you find you're struggling with debt and you need further help try our online advice facility Debt Remedy.

    Don't be afraid of getting debt advice. We'll help you take one more step towards getting help with your debt.
    • Abby87
    • By Abby87 11th Apr 18, 1:29 PM
    • 22 Posts
    • 0 Thanks
    Abby87
    Overdraft Difficulty
    I wondered if someone wouldn't mind offering me some advice. I seem to be going into my Overdraft each month by quite a bit, this month (bearing in mind it is only 11th) I am £1000 into my overdraft. I am a part time worker and my salary (£600 a month) goes on the household bills and nursery costs. My husband earns a fair wage, however, he pays for the Mortgage and whatever he has remaining is used as our savings as I have none.

    I have always reduced bill costs at the end of contracts to ensure we save money that way, and recently cancelled Sky, to save us £30 a month. I don't really know how to get out of the overdraft as I pay every day I am in it. I was looking at getting a different bank account with a % overdraft but understand there is a pay in limit which I cannot reach. I also use my credit card to pay for any outgoings other than direct debit bills.

    To top it all off, I am 24 weeks pregnant and as of July will be on Maternity Leave with a reduced salary or Statutory Maternity Pay.

    Any assistance or advice would be much appreciated, even if it is just to tie me over for the next few months to clear the overdraft.

    Thanks in advance.
  • StepChange_Linsi
    Hi Abby

    Thanks for posting and congratulations on your pregnancy.

    I’m sorry to hear you’re struggling to clear your overdraft and you need to use your credit card to cover some of your living costs.

    It definitely sounds like you’d benefit from getting some debt advice and this is something we offer. As a debt advice charity the advice and support we provide is free, impartial and confidential.

    You can create a budget and get tailored advice about managing your overdraft and debts by using our online Debt Remedy tool. Here’s the link.

    There’s also a really useful article about bank accounts on our website, which you may want to look at.

    I hope this helps,

    Linsi



    I wondered if someone wouldn't mind offering me some advice. I seem to be going into my Overdraft each month by quite a bit, this month (bearing in mind it is only 11th) I am £1000 into my overdraft. I am a part time worker and my salary (£600 a month) goes on the household bills and nursery costs. My husband earns a fair wage, however, he pays for the Mortgage and whatever he has remaining is used as our savings as I have none.

    I have always reduced bill costs at the end of contracts to ensure we save money that way, and recently cancelled Sky, to save us £30 a month. I don't really know how to get out of the overdraft as I pay every day I am in it. I was looking at getting a different bank account with a % overdraft but understand there is a pay in limit which I cannot reach. I also use my credit card to pay for any outgoings other than direct debit bills.

    To top it all off, I am 24 weeks pregnant and as of July will be on Maternity Leave with a reduced salary or Statutory Maternity Pay.

    Any assistance or advice would be much appreciated, even if it is just to tie me over for the next few months to clear the overdraft.

    Thanks in advance.
    Originally posted by Abby87
    I work as a debt advisor for StepChange Debt Charity and have specific permission from Martin to post on these boards to try and help those in debt. Read more information on StepChange Debt Charity in the Debt Problems: What to do and where to get help article. If you find you're struggling with debt and you need further help try our online advice facility Debt Remedy.

    Don't be afraid of getting debt advice. We'll help you take one more step towards getting help with your debt.
    • Redrosies
    • By Redrosies 12th Apr 18, 10:19 AM
    • 1 Posts
    • 0 Thanks
    Redrosies
    Admitting we need help
    Myself and my husband have lived above our means for the last few years and have now hit bottom.

    We have;

    £30,320 - credit cards (822pm)
    £20,000 - loan (436pm)

    Our income has just lowered to £3200pm combined and with bills, Morgage and debt our out goings is £3000pm. We’ve sadly been using cc to get by but now we can’t use them and to be honest don’t want to live the way we have anymore.

    We have two young children and parents with ill Health who can not know about our situation so bankruptcy (anything that makes us lose our home is a no no)

    My husband works every bit of overtime possible and I’m just going back after maternity leave so will be picking up anything that I can. We have two cars which we both require for work.

    My main questions are;

    1. Could we ask our credit card companies if they could help us either by lowering monthly payments or freezing our interest? (Would this effect our rating much?

    2. Our loan is with Sainsbury’s and has 2.5 years left. Could we ask them for lower payments or would this be not wise?

    3. Any other suggestions greatly welcomed
    • LilyRose08
    • By LilyRose08 12th Apr 18, 10:38 AM
    • 1 Posts
    • 0 Thanks
    LilyRose08
    Old Accounts In Default
    Hi all,

    I am on the road to rebuilding my credit and for the past 14 months my credit score has continued to improve slowly but surely. Now I am in a better financial position due to a better income I have been thinking about paying off the one or two debts that I have been in default from for years. However, I'm a bit cautious about doing so. Will paying these debts off (that are not currently on my credit file) set my credit score back negatively as they will now show up on my credit file?

    Any advice would be appreciated. Thanks
    • gillybean127
    • By gillybean127 12th Apr 18, 2:58 PM
    • 2 Posts
    • 0 Thanks
    gillybean127
    Hi. I've never had a credit card before, but have run up some debt with my Next and Very catalogues. Should I carry on paying the catalogues monthly or would I be better off trying to get a credit card with 0% purchases, paying the catalogues off and then paying an amount of the card monthly instead?
    For example, if I get a credit card with 0% purchases for 30 months, pay off the catalogues with this and then make payments off the card; is this a good way of managing the debt? Also, if I don't manage to pay off the full amount before the end of the 0% period, do I just apply for another card that has 0% balance transfers and then keep paying? Ideally, I'd like to have the whole amount paid off by then, but just in case.
    Lastly, is £150-£200 a realistic amount to pay off monthly from the credit card? Having not had one before I'm not sure what to expect. I don't plan on using the card for anything other than this particular debt so won't be adding any amounts to it.
    The card I'm looking at is with Santander, 0% purchases for 30 months then 15.9% after that. It also has a £3 monthly fee. Does that sound like a good one to go for? Sorry, I just really want to make sure that I get this right!!
    Thank you.
  • StepChange_Kirsty
    Hi there,

    Thanks for your post and welcome to the forum.

    In answer to both of your questions you can indeed get in touch with your creditors (both loans and credit cards) to ask them if you can make reduced payments whilst you’re struggling. You would need to create a budget showing your income, expenditure and list of debts and make an offer of repayment to send to them.

    If you end up making payments which are less than your monthly contractual payments the creditors may issue a default notice and a default mark would be entered on your credit file for a period of six years. There is more information about default notices and their implications on our website here.

    The main impact of a default mark on your credit file is that you may find it harder to obtain credit during this time but as you don’t want to continue to live on credit anyway this isn’t usually a big problem.

    The best advice I could give in this situation is for you to get in touch with us at StepChange and we can look at what the best solutions would be for your individual circumstances. There are a couple of ways you can get in touch with us and we’ll be happy to help whichever you choose:

    First you could use the Debt Remedy tool on our website. This is a self-help tool which will guide you through the process of putting a budget together in your own time and will offer you the best solution for your circumstances, using the following link: http://www.stepchange.org/debt-remedy.

    Or if you would prefer to speak to us over the phone, you can call our Debt Advice team on 0800 138 1111 and have a debt advice session with one of our specialist advisors. We’re open 8am-8pm Monday to Friday and 8am-4pm on Saturdays. Calls are free from all landlines and major mobile phone networks. Either way we’ll be happy to help.

    I hope this helps.

    Kirsty
    Digital Support Debt Advisor

    Myself and my husband have lived above our means for the last few years and have now hit bottom.

    We have;

    £30,320 - credit cards (822pm)
    £20,000 - loan (436pm)

    Our income has just lowered to £3200pm combined and with bills, Morgage and debt our out goings is £3000pm. We’ve sadly been using cc to get by but now we can’t use them and to be honest don’t want to live the way we have anymore.

    We have two young children and parents with ill Health who can not know about our situation so bankruptcy (anything that makes us lose our home is a no no)

    My husband works every bit of overtime possible and I’m just going back after maternity leave so will be picking up anything that I can. We have two cars which we both require for work.

    My main questions are;

    1. Could we ask our credit card companies if they could help us either by lowering monthly payments or freezing our interest? (Would this effect our rating much?

    2. Our loan is with Sainsbury’s and has 2.5 years left. Could we ask them for lower payments or would this be not wise?

    3. Any other suggestions greatly welcomed
    Originally posted by Redrosies
    I work as a debt advisor for StepChange Debt Charity and have specific permission from Martin to post on these boards to try and help those in debt. Read more information on StepChange Debt Charity in the Debt Problems: What to do and where to get help article. If you find you're struggling with debt and you need further help try our online advice facility Debt Remedy.

    Don't be afraid of getting debt advice. We'll help you take one more step towards getting help with your debt.
  • StepChange_Kirsty
    Hi Lily,

    Thanks for your post and welcome to the forum.

    If these debts defaulted a mark would’ve been entered on your credit file for a period of six years. Once the six years expire the default and all record of the debt will be removed from your credit file so even if you started to repay these debts now, they should not be put back on your credit file.

    You may want to check if these debts are statute barred under The Limitations Act 1980 if you’ve not acknowledged the debts or paid anything towards them in the relevant timescale, usually six years. It's important to note though that if the debt is statute barred it does not mean that the debt is written of, simply that the debt cannot be enforced through the court.

    On the other hand if you need advice as to an affordable amount to repay towards these debts you can use our online Debt Remedy tool which will take you through the process of putting a budget together and will show you how much disposable income you have available each month to pay.

    There is also a very useful article on the main MSE website with information about how to improve your credit file which you can find here.

    All the best.

    Kirsty


    Hi all,

    I am on the road to rebuilding my credit and for the past 14 months my credit score has continued to improve slowly but surely. Now I am in a better financial position due to a better income I have been thinking about paying off the one or two debts that I have been in default from for years. However, I'm a bit cautious about doing so. Will paying these debts off (that are not currently on my credit file) set my credit score back negatively as they will now show up on my credit file?

    Any advice would be appreciated. Thanks
    Originally posted by LilyRose08
    I work as a debt advisor for StepChange Debt Charity and have specific permission from Martin to post on these boards to try and help those in debt. Read more information on StepChange Debt Charity in the Debt Problems: What to do and where to get help article. If you find you're struggling with debt and you need further help try our online advice facility Debt Remedy.

    Don't be afraid of getting debt advice. We'll help you take one more step towards getting help with your debt.
    • asm3k1
    • By asm3k1 15th Apr 18, 10:28 PM
    • 7 Posts
    • 1 Thanks
    asm3k1
    Hi

    My partners abusive ex-partner took a phone contract with Orange in her name without her permission five or six years ago, he also took all of her money because of this the bill was never paid. I think they have asked for the money but I'm not sure on the details. My partner moved in with me two years ago, about six months ago a debt collector sent a letter to my address for this money. We contacted Orange and explained the situation and they have only sent her to contact companies to advise on how to manage her debt. She has no income because she does not work and looks after our family. I could pay for the bill but I don't really know if it makes sense, I also do not know if there are other debts caused by her ex-partner. We have not heard anything else from the debt collector.
  • StepChange_Kirsty
    Hi there,

    Thanks for your post and apologies for the delay in responding.

    I’m afraid I cannot offer you any advice on whether taking out the credit card is a good deal. As a debt advice charity we do not specialise in giving advice on financial products.

    If you were to take out a credit card to pay off the catalogues I would certainly recommend making sure you can pay off the credit card within the interest free period as there is no guarantee you’d be able to get another one. The credit card company would expect a minimum payment each month and this will depend on the balance outstanding.

    I’m sorry we can’t be of further help at this time.

    Kirsty

    Hi. I've never had a credit card before, but have run up some debt with my Next and Very catalogues. Should I carry on paying the catalogues monthly or would I be better off trying to get a credit card with 0% purchases, paying the catalogues off and then paying an amount of the card monthly instead?
    For example, if I get a credit card with 0% purchases for 30 months, pay off the catalogues with this and then make payments off the card; is this a good way of managing the debt? Also, if I don't manage to pay off the full amount before the end of the 0% period, do I just apply for another card that has 0% balance transfers and then keep paying? Ideally, I'd like to have the whole amount paid off by then, but just in case.
    Lastly, is £150-£200 a realistic amount to pay off monthly from the credit card? Having not had one before I'm not sure what to expect. I don't plan on using the card for anything other than this particular debt so won't be adding any amounts to it.
    The card I'm looking at is with Santander, 0% purchases for 30 months then 15.9% after that. It also has a £3 monthly fee. Does that sound like a good one to go for? Sorry, I just really want to make sure that I get this right!!
    Thank you.
    Originally posted by gillybean127
    I work as a debt advisor for StepChange Debt Charity and have specific permission from Martin to post on these boards to try and help those in debt. Read more information on StepChange Debt Charity in the Debt Problems: What to do and where to get help article. If you find you're struggling with debt and you need further help try our online advice facility Debt Remedy.

    Don't be afraid of getting debt advice. We'll help you take one more step towards getting help with your debt.
  • StepChange_Kirsty
    Hi,

    Thanks for your post, I’m sorry to hear about the difficulties your partner has had in the past.

    If the contract was taken out in your partners name without her permission then I would recommend she contacts the fraud team at EE (Orange). They can then investigate this matter further for her.

    You may need to follow the EE complaints process in order to get the matter resolved. You can find their complaints code of practice here.

    All the best,

    Kirsty

    Hi

    My partners abusive ex-partner took a phone contract with Orange in her name without her permission five or six years ago, he also took all of her money because of this the bill was never paid. I think they have asked for the money but I'm not sure on the details. My partner moved in with me two years ago, about six months ago a debt collector sent a letter to my address for this money. We contacted Orange and explained the situation and they have only sent her to contact companies to advise on how to manage her debt. She has no income because she does not work and looks after our family. I could pay for the bill but I don't really know if it makes sense, I also do not know if there are other debts caused by her ex-partner. We have not heard anything else from the debt collector.
    Originally posted by asm3k1
    I work as a debt advisor for StepChange Debt Charity and have specific permission from Martin to post on these boards to try and help those in debt. Read more information on StepChange Debt Charity in the Debt Problems: What to do and where to get help article. If you find you're struggling with debt and you need further help try our online advice facility Debt Remedy.

    Don't be afraid of getting debt advice. We'll help you take one more step towards getting help with your debt.
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