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  • FIRST POST
    Wits End
    Debenhams Sales Tactics
    • #1
    • 20th Nov 12, 9:34 PM
    Debenhams Sales Tactics 20th Nov 12 at 9:34 PM
    Hi
    Hoping for a little advice Re: Debenhams Sale, last weekend.
    I ordered some glasses online, to be collected in store.
    After payment was taken, I received an email, saying order was being processed and would be contacted shortly (18/11).
    On 19/11 received new email saying order had been cancelled- unable to fulfil, payment refunded.
    Went online today and items are back in stock, at full price again.
    Rang Debenhams today, spoke to a lady who told me it was the warehouse that had no stock on Sunday 18th, that they were back in stock, but only at full price.
    Debenhams T's & C's seem to be a little 'grey' as to when they actually accept contact being formulated, even though they are quite happy to take payment.
    Could you please advise whether its worth pursuing with Debenhams, or possibly raising a case with Trading Standards.

    Many Thanks
Page 1
    • wealdroam
    • By wealdroam 20th Nov 12, 9:48 PM
    • 18,653 Posts
    • 15,584 Thanks
    wealdroam
    • #2
    • 20th Nov 12, 9:48 PM
    • #2
    • 20th Nov 12, 9:48 PM
    Debenhams T's & C's seem to be a little 'grey' as to when they actually accept contact being formulated, even though they are quite happy to take payment.
    Originally posted by Wits End
    Their T&Cs seem quite clear to me...
    2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are despatched from our warehouse to be delivered to the address you have given us.
    They go on to say...
    It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging emails (see 2.4 above).
    So, up until the goods are dispatched, they can refuse you order and refund any monies paid.
    • Enfieldian
    • By Enfieldian 20th Nov 12, 11:08 PM
    • 2,704 Posts
    • 2,755 Thanks
    Enfieldian
    • #3
    • 20th Nov 12, 11:08 PM
    • #3
    • 20th Nov 12, 11:08 PM
    Fairly standard.

    A certain amount of stock is sold at a "special offer" price and when this has run out the new stock is sold at the full price again.

    Tesco Direct are also very good at this.
    • Zandoni
    • By Zandoni 20th Nov 12, 11:16 PM
    • 2,838 Posts
    • 1,516 Thanks
    Zandoni
    • #4
    • 20th Nov 12, 11:16 PM
    • #4
    • 20th Nov 12, 11:16 PM
    Although Debenhams are acting within the law, it's certainly worth complaining by email. You never know they may give you some sort of goodwill gesture.
    • Enfieldian
    • By Enfieldian 20th Nov 12, 11:19 PM
    • 2,704 Posts
    • 2,755 Thanks
    Enfieldian
    • #5
    • 20th Nov 12, 11:19 PM
    • #5
    • 20th Nov 12, 11:19 PM
    Hello again Zandoni.

    Are you stalking me?

    If so, I am quite flattered.
    • Zandoni
    • By Zandoni 20th Nov 12, 11:21 PM
    • 2,838 Posts
    • 1,516 Thanks
    Zandoni
    • #6
    • 20th Nov 12, 11:21 PM
    • #6
    • 20th Nov 12, 11:21 PM
    Hello again Zandoni.

    Are you stalking me?

    If so, I am quite flattered.
    Originally posted by Enfieldian
    I'm sorry, I thought this was a forum and not the 'Enfieldian show'
    • Enfieldian
    • By Enfieldian 20th Nov 12, 11:23 PM
    • 2,704 Posts
    • 2,755 Thanks
    Enfieldian
    • #7
    • 20th Nov 12, 11:23 PM
    • #7
    • 20th Nov 12, 11:23 PM
    I'm sorry, I thought this was a forum and not the 'Enfieldian show'
    Originally posted by Zandoni
    For once, I have to say that you are correct.

    You would be in the front row if it was though, wouldn't you?

    Go on... Admit it.... Everyone else has gone to bed.......
    • Zandoni
    • By Zandoni 20th Nov 12, 11:25 PM
    • 2,838 Posts
    • 1,516 Thanks
    Zandoni
    • #8
    • 20th Nov 12, 11:25 PM
    • #8
    • 20th Nov 12, 11:25 PM
    For once, I have to say that you are correct.

    You would be in the front row if it was though, wouldn't you?

    Go on... Admit it.... Everyone else has gone to bed.......
    Originally posted by Enfieldian
    Yes I would be in the front row, so that I could throw rotten tomatoes.

    Well you have bored me so much that I'm off to bed now.
    • Enfieldian
    • By Enfieldian 20th Nov 12, 11:26 PM
    • 2,704 Posts
    • 2,755 Thanks
    Enfieldian
    • #9
    • 20th Nov 12, 11:26 PM
    • #9
    • 20th Nov 12, 11:26 PM
    Night night.

    Same time tomorrow?
    • terra_ferma
    • By terra_ferma 21st Nov 12, 10:31 AM
    • 5,446 Posts
    • 5,287 Thanks
    terra_ferma
    aw... a good old fashion online romance is developing on this forum
    • bris
    • By bris 21st Nov 12, 11:04 AM
    • 7,904 Posts
    • 6,886 Thanks
    bris
    ooops wrong info.
    • OlliesDad
    • By OlliesDad 21st Nov 12, 11:12 AM
    • 1,779 Posts
    • 1,654 Thanks
    OlliesDad
    This isn't the case here, there was no pricing error or mistake, just bad stock taking. Their T&C's can't over ride simple contract law, they accepted the order but have failed to fullfil it.
    Loss of bargain would count here, there is case law on this, but is it worth the hassle.
    Originally posted by bris
    The term of when the offer is accepted forms part of the contract, so at any time up to dispatch they are within their rights to cancel the contract. The most common reason for cancelling we see on the board is due to price errors, but that is not the only reason.
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