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    • Plymouth Morgan
    • By Plymouth Morgan 16th Apr 18, 8:15 AM
    • 2Posts
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    Plymouth Morgan
    Submitted through resolver - Barclaycard want me to complete a duplicate form on their website.
    • #1
    • 16th Apr 18, 8:15 AM
    Submitted through resolver - Barclaycard want me to complete a duplicate form on their website. 16th Apr 18 at 8:15 AM
    Hi. Advice please.

    I opened a claim with Barclaycard via resolver and in a letter requesting more information (fair enough) they have asked me to complete their PPI claim form (almost identical to resolver) online or phone for a paper copy. They also asked I phone to confirm information they have.

    Is asking me to complete their own form unreasonable? The resolver tool is recognised as an official complaint. I feel it is a delay tactic to put people off. They say the form online takes half an hour and cannot be saved.

    I have replied via resolver quoting their reference number with all info requested info.
    Thanks for you help and advice
    Last edited by Plymouth Morgan; 16-04-2018 at 8:16 AM. Reason: Emoji
Page 1
    • Nasqueron
    • By Nasqueron 16th Apr 18, 9:40 AM
    • 4,305 Posts
    • 2,528 Thanks
    Nasqueron
    • #2
    • 16th Apr 18, 9:40 AM
    • #2
    • 16th Apr 18, 9:40 AM
    Resolver is a third party tool that sells the data they collect to third parties for complaint handling (after it's made anonymous), always go direct with complaints.

    You don't need to complete the form but if it has anything you didn't mention in resolver then it may harm your case
    • Moneyineptitude
    • By Moneyineptitude 16th Apr 18, 10:35 AM
    • 20,002 Posts
    • 10,985 Thanks
    Moneyineptitude
    • #3
    • 16th Apr 18, 10:35 AM
    • #3
    • 16th Apr 18, 10:35 AM
    The resolver tool is recognised as an official complaint. I feel it is a delay tactic to put people off.
    Originally posted by Plymouth Morgan
    Just do as the bank requests if you want your complaint to be expedited as quickly as possible.

    There is no legal requirement for the Resolver tool to be accepted, though many firms do so voluntarily.

    Obviously, the Bank want all their complaints in the same format and someone writing a letter of complaint alone would also be asked to fill in the form.

    There is no "delaying tactic" at work here. The Banks continue to pay out £millions to customers mis-sold PPI and will continue to do so until August 2019.
    • Plymouth Morgan
    • By Plymouth Morgan 16th Apr 18, 9:21 PM
    • 2 Posts
    • 0 Thanks
    Plymouth Morgan
    • #4
    • 16th Apr 18, 9:21 PM
    • #4
    • 16th Apr 18, 9:21 PM
    Thank you for your replies
    • dunstonh
    • By dunstonh 17th Apr 18, 12:08 AM
    • 92,209 Posts
    • 59,375 Thanks
    dunstonh
    • #5
    • 17th Apr 18, 12:08 AM
    • #5
    • 17th Apr 18, 12:08 AM
    Sometimes, the info resolver sends doesnt get read correctly and can leave the receiving firm incomplete information.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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