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    • pocketfluff
    • By pocketfluff 16th Apr 18, 10:01 PM
    • 13Posts
    • 67Thanks
    pocketfluff
    Postage help
    • #1
    • 16th Apr 18, 10:01 PM
    Postage help 16th Apr 18 at 10:01 PM
    I sell through an ecommerce website and post with royal mail 1st and 2nd class standard.

    Recently I've had shed loads of parcels suddenly start to disappear and not turn up. Some have been extremely delayed too so 1st class parcel only got delivered 2 weeks later and other parcels just completely disappeared. Its become very costly trying to replace lost parcels as everything is handmade.

    I rang royal mail with the reference numbers on the receipts and they couldn't explain the delays or the losses. I've put claims in but not holding out much hope.

    DPD have quoted me for 5 per parcel which is not really what I want to be charging my customers or paying myself as alot of my parcels are approx 300g. They range between 200 to 600g.

    Is there any way to ensure my customers receive their parcels? Would royal mail tracked or maybe signed for delivery be more reliable?

    I have started to receive orders for wedding favours too and obviously want to ensure that these get to the recipients safely and on time.

    Thanks in advance
Page 1
    • Savvy_Sue
    • By Savvy_Sue 16th Apr 18, 10:41 PM
    • 39,027 Posts
    • 35,906 Thanks
    Savvy_Sue
    • #2
    • 16th Apr 18, 10:41 PM
    • #2
    • 16th Apr 18, 10:41 PM
    Can't help myself, but I believe there's a thread on the Ebay etc board which might help ...
    Still knitting!
    Completed: 1 adult cardigan, 3 baby jumpers, 3 shawls, 1 sweat band, 3 pairs baby bootees,
    1 Wise Man Knitivity figure + 1 sheep, 2 pairs socks, 2 hats 2 balaclavas for seamen, 1 balaclava for myself ...
    Current projects: Poppies, mohair cardigan pattern arrived and going strong!
    • martindow
    • By martindow 17th Apr 18, 9:04 AM
    • 7,742 Posts
    • 4,423 Thanks
    martindow
    • #3
    • 17th Apr 18, 9:04 AM
    • #3
    • 17th Apr 18, 9:04 AM
    I have losses of less than one in five hundred and it is surprising if your losses are very high.

    Reasons for non delivery can be labels coming off, incorrect addresses being used or no return address put on parcels. I suppose there could be a problem with the PO that you are using although this is very rare.

    Look carefully at how you are packing and addressing parcels and I would try a different PO to see what happens. If a different PO solves the problem you need to tell RM.

    Your claims should succeed, but if items are handmade you will probably not get much back over the postage cost. Businesses can only claim the actual cost of the item not the selling price. You may have trouble quantifying the value of your time.

    RM is going to be cheaper than anyone else for light weights unless they are too big to go as a small parcel. If they are small enough to go as a large letter no other carrier will be anywhere near in price.

    As Sue says there are a lot of threads regarding postage on the Ebay board.
    • custardy
    • By custardy 17th Apr 18, 9:07 AM
    • 34,003 Posts
    • 28,896 Thanks
    custardy
    • #4
    • 17th Apr 18, 9:07 AM
    • #4
    • 17th Apr 18, 9:07 AM
    I sell through an ecommerce website and post with royal mail 1st and 2nd class standard.

    Recently I've had shed loads of parcels suddenly start to disappear and not turn up. Some have been extremely delayed too so 1st class parcel only got delivered 2 weeks later and other parcels just completely disappeared. Its become very costly trying to replace lost parcels as everything is handmade.

    I rang royal mail with the reference numbers on the receipts and they couldn't explain the delays or the losses. I've put claims in but not holding out much hope.

    DPD have quoted me for 5 per parcel which is not really what I want to be charging my customers or paying myself as alot of my parcels are approx 300g. They range between 200 to 600g.

    Is there any way to ensure my customers receive their parcels? Would royal mail tracked or maybe signed for delivery be more reliable?

    I have started to receive orders for wedding favours too and obviously want to ensure that these get to the recipients safely and on time.

    Thanks in advance
    Originally posted by pocketfluff
    Tracked is treated as a premium product. Yuo would need ot do the math on the costs though.
    However what do you define as 'shed loads'? eg missing vs sent?
    • scoly
    • By scoly 17th Apr 18, 9:40 AM
    • 71 Posts
    • 29 Thanks
    scoly
    • #5
    • 17th Apr 18, 9:40 AM
    • #5
    • 17th Apr 18, 9:40 AM
    I sell through an ecommerce website and post with royal mail 1st and 2nd class standard.

    Recently I've had shed loads of parcels suddenly start to disappear and not turn up. Some have been extremely delayed too so 1st class parcel only got delivered 2 weeks later and other parcels just completely disappeared. Its become very costly trying to replace lost parcels as everything is handmade.

    I rang royal mail with the reference numbers on the receipts and they couldn't explain the delays or the losses. I've put claims in but not holding out much hope.

    DPD have quoted me for 5 per parcel which is not really what I want to be charging my customers or paying myself as alot of my parcels are approx 300g. They range between 200 to 600g.

    Is there any way to ensure my customers receive their parcels? Would royal mail tracked or maybe signed for delivery be more reliable?

    I have started to receive orders for wedding favours too and obviously want to ensure that these get to the recipients safely and on time.

    Thanks in advance
    Originally posted by pocketfluff
    Can I ask why you are not holding out much hope for compensation for loss or delay in your parcels if you have proof of postage?

    In the very rare occassions I have had cause to claim, RM have always paid out in line with their compensation policy without issue.

    However, if you've really recently had "had shed loads of parcels suddenly start to disappear and not turn up", I would suggest you contact the police with all your supporting evidence.
    Last edited by scoly; 17-04-2018 at 9:54 AM.
    • martindow
    • By martindow 17th Apr 18, 1:14 PM
    • 7,742 Posts
    • 4,423 Thanks
    martindow
    • #6
    • 17th Apr 18, 1:14 PM
    • #6
    • 17th Apr 18, 1:14 PM
    Can I ask why you are not holding out much hope for compensation for loss or delay in your parcels if you have proof of postage?

    In the very rare occassions I have had cause to claim, RM have always paid out in line with their compensation policy without issue.

    However, if you've really recently had "had shed loads of parcels suddenly start to disappear and not turn up", I would suggest you contact the police with all your supporting evidence.
    Originally posted by scoly
    The OP mentioned that these are hand made items. I'm sure they will get the postage back but the value of the items that have been lost could be more problematic as RM will want some evidence of value. If you have knitted something you may be able to produce an invoice for the wool but I don't know whether RM would accept a claim for the time spent knitting. - I suspect not.
    • pocketfluff
    • By pocketfluff 18th Apr 18, 5:43 PM
    • 13 Posts
    • 67 Thanks
    pocketfluff
    • #7
    • 18th Apr 18, 5:43 PM
    • #7
    • 18th Apr 18, 5:43 PM
    Packaging - I use boxes wrapped in brown paper with a printed label on the front and my return address label on the back. Not much more really that I can do in terms of packaging as I believe they are packaged well enough. I don't think labels etc would fall off.

    Amount - I usually post in batches of 10. So on that receipt I'll have 2 to 3 parcels either severely delayed or missing. I ring royal mail and they can't give specific answers as to what is happening. The reference number always says 'an update will be available when we attempt to deliver your item'. One parcel that was 'lost', the lady it was for went to her local sorting office and it was there. They gave her the parcel without the red card. Another lady who's parcel was first delayed (royal mails words, posted on 22nd march and said it would be delayed until the 13th) this lady was turned away from the same sorting office the day after the other lady was able to get her parcel :/ eventually it came to light that it was lost as it never turned up after the 13th either.

    Its just so strange? Although I never have this problem when using a different post office so I agree it may be a post office issue
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