Add your feedback on energy supplier Scottish Power

Online system is very good and accessible but beyond that I've found their customer service to be nothing short of terrible. I have worked customer service previously so I always try to be forgiving to call handlers as it is not an easy job. However, it has literally been every occasion I've called SP the issue has been heightened because of their failure to keep promises and general lack of empathy. I might just have been unlucky with the people I have called through to but I certainly found Scottish Hydro to be a much better company to deal with on the phones.

I've been with Scottish Power for my electricity since August 2016 and I haven't had any problems with them, and I would rate their web site as one of the better ones I've used for meter readings / billing.

For me the best customer service I can receive is not having to contact customer service.

Just a quick thought but is that tariff just an online only type tariff, if it is then cheque and cash payments would be classed as offline payments.

denko wrote: »

I understand that forums such as this are a magnet for those who wish to bemoan a given situation, and therefore can often seem a bit negative. However, this is my first post on MSE after being a member for at least 5 years. I honestly don't believe I'm normally a moaner.
Today though, I had my worst customer experience ever. I called to try to rectify some clerical errors, made by SP. Quite honestly, the staff didn't seem to know their job. I had to call 3 times and I'm really not confident they've got it sorted yet. One staff member was (IMO) very rude and just not suitable for a job in customer service.
I also had to call my old supplier today, where I got through to a really competent member of staff first time.
I will be leaving Scottish Power as soon as I'm out of contract.

Our family treasures its relatively brief time with the Spanish-owned 'Scottish Power'. Souvenirs of that time were shared with the Ombudsman service and appreciated there, too.

Because we would never -- repeat: NEVER -- telephone the customer service department of any energy supplier, a major complaint which developed into a long-running dispute was conducted with Scottish Power via email and Special Delivery surface mail only.

That way, a continuously updated (or, well, as continuous as any progress might be with SP) written record was in existence, rather than notes of phone conversations which aren't evidenciary proof of anything in a civil dispute and, candidly, a complete waste of time.

SP eventually excelled itself in terms of incompetence and unintelligibility by emailing us a lengthy (though as it turned out, utterly misleading) explanation of its position. The email comprised several paragraphs of text. The first section of the email was entirely in Spanish. The second section of the email was a repeat of the first, but now in. . . German.

We were left to conclude that in any language, Spanish / German / Scottish Power does indeed offer the worst possible customer experience, as you now appear to be finding out.