Edf energy reviews: Give your feedback

murph_avfc wrote: »

Well for me the story gets even more entertaining.

Here's how it was left:



Well, the bank were true to their word and the money was back, allowing me to pay my rent.

Between then and now, EDF have tried to take a further £63! I asked using their online help why, apparently my DD was supposed to start April 1st (strange, I had agreed May 1st!)

Now for the even more entertaining news - EDF did indeed refund, to an OLD (but active as it has an overdraft I'm paying off) bank account. Meaning that part of their refund has disappeared into an overdraft.

I haven't found the strength to speak to them again about it, needless to say though having admitted the depression / mental health issues from the first attempt to set up a payment plan, I won't be allowing them to get off lightly.

Pathetic, as soon as it's sorted I'm switching.

murph_avfc - As per the Direct Debit Scheme rules, Originators are obligated to give advance notice of the amount and date of any collection to the payer.

Failure to do so will give rise to a valid claim under the direct debit guarantee. Claims are to be made direct to your bank who should refund the amount immediately, and without question.

If you ask the Originator directly(in this case, EDF), they should not refund you, but ask you to file a claim with your bank.

These claims are monitored by the DD Originators Sponsor, and ultimately the sponsoring bank can withdraw the facility from the originator.

Well, no surprise there.

Have my work number (constantly monitored as this laptop has my Voice over IP external number, and they have my mobile number)....1 hour later, no call!

My issue has been escalated.

The wrong account they refunded to was apparently my "active" account, and one can only have one active account at a time.

Which is weird, they were quick enough to take £400+ and then attempt another £63 from an account that wasn't "active" and therefore according to their "system" "impossible."

That said, as much as this site is for money saving and regularly highlighting bad service, I wish to put on record my praise for the Lynn at EDF who tried her hardest within her remit to sort things out for me.

EDF have been the worst energy company I've ever had the misfortune to go with.

I used an energy comparison site - I think it was "Money supermarket" and it recommended EDF so I went with it. I heard nothing from them for ages, then got an email and nothing else.

I rang them to cancel as I was very unimpressed so far. Got told they'd had nothing from MS so couldn't cancel. Did this every day for a week, getting no where. One of their employees even said he'd keep an eye out for my contract and cancel it when it came through, he didn't!

Finally rang them again and said "Cancel" - the man told me the contract I was on was fixed in price for one year - so I agreed to stay with them - this turned out to be completely untrue, the prices went up twice in the 1st year with them.

I tried to cancel - that took months as they couldn't sort anything out!

I didn't get one bill the whole time I was with them - I couldn't access my account online either and it took nearly one year to set up a direct debit!

When I finally managed to cancel I complained about what had happened and when I finally got one bill for electricity and the gas bill came 5 months later (?!) I complained that the prices had gone up when I'd been told they wouldn't.

They then told me they'd listened to the phone call and I hadn't been told anything of the sort! They lied.

I later asked for a transcript and cd of the phone call - they then had the cheek to tell me that it came under the Date Protection Act and I'd have to fill in a form, sending proof of address and ID and pay £10 - I told them it wasn't and asked for them to state what section of the Act it came under, they didn't and just kept getting debt collection agencies onto me!

Finally I sent the form back - without proof of ID or address or payment and said unless they could quote the law it came under they had better send me what I'd asked for - I got it by return of post and discovered I was right in that I'd been lied to!

So now I'm trying to find out what I can do about this, as I believe the contract is void and I'm hoping it's non payable or at least to get a large amount of compensation for all this hassle - it's been going on for over a year, not to mention the complete mess it's been the whole time I was with them.

Do not go with EDF - not for anything, they are not cheaper, their staff lie - they are the WORST company.

I'm with the Co-Op now and so far they've been fine.

It was a long while a go. I was working at home on my computer and suddenly it switched off. I have discovered that EDF "van man" was fixing something for my neighbors and had cut the power. When I went out to complain that because of his actions I have lost some data, he tried to pull the wool over my eyes that he had knocked on the door to warn. I later wrote a complaint to EDF customer service and have received no reply what so ever.