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    • JackMar
    • By JackMar 25th Aug 13, 5:59 PM
    • 8Posts
    • 0Thanks
    Husky heat pumps - has any one else had issues
    • #1
    • 25th Aug 13, 5:59 PM
    Husky heat pumps - has any one else had issues 25th Aug 13 at 5:59 PM
    This post has been deleted - issue resolved by Husky
    Last edited by JackMar; 17-08-2016 at 4:43 PM. Reason: Want to delete
Page 2
    • Preseli Girl
    • By Preseli Girl 4th Dec 17, 11:14 AM
    • 4 Posts
    • 3 Thanks
    Preseli Girl
    Fraud comes to mind...and other issues with Husky
    From the start the unit has been a disappointment... It has been difficult to near impossible to contact them and get a positive proactive response,the phrase Customer service is not in their vocabulary. Grab your money and run does.

    1. Husky took the deposit out of my account BEFORE I had received the contract to sign. That was 8 days before I signed the contract. (They already had my bank details because I paid them £100 for the survey.)

    2. It was pointed out to me later that the room sizes the surveyor had keyed in were inaccurate which may have been how they came up with calculations showing a low (fake) Heat Loss figure. These calculations showed I would save money and be warm.

    3. The commissioning certificate, which I found slotted inside the handover pack, was signed off 26 May 2016. The Husky installation team did not arrive on site until 28 June- the pump was commissioned on 1 July 2016.

    4. The figures for current heating costs in the tables I was given by Husky, were inaccurate. Again this served to show a greater inflation of the savings over a period of 15 years.

    5. Husky 'installed' two 200 litre water tanks in my loft. They unscrewed my own loft boards which they used to support the tanks. Because the weight was not properly distributed, my ceiling started to sag and I have cracks in the upstairs ceiling because of the weight. They brought a structural surveyor to tell me it was ok and that I should get some Polyfilla.

    This is a list of only a few of the problems I encountered. Another good source of help is Helen Dewdney, 'The Complaining Cow'. But the question is, how do they get away with it?
    • Gwynfryn
    • By Gwynfryn 15th Dec 17, 5:34 PM
    • 1 Posts
    • 0 Thanks
    I’ve been searching for the costs of maintenance and servicing since Husky have increased their costs substantialy. We had a contract, just under £200 pa but they have now raised it to a single contract costing more than £600 pa. Maybe this is because of the difficulties mentioned. Sadly/or not we’ve had our system for 5 years now and only ever had one problem which was sorted out quickly! The increase seems a lot. Has anyone any information about ASHP servicing costs from other companies?
    • mid 1
    • By mid 1 12th Jan 18, 4:26 PM
    • 1 Posts
    • 2 Thanks
    mid 1
    WHere do i go next with Husky
    I have had two 16 heat pumps in my pub for the last 4 years, these were fitted by a man who had a franchise in north wales for fit husky pumps. from the start I had problems with it, costing far more that planned to run, being refused the RHI payments even thou Husky promised I would get it. Husky charging me for parts on the pumps I don't need. the heating never getting warm enough so I have to supplement the heating with electric radiators. I have complained to husky numerous times, and have enough emails printed out to wall paper a room. but they just dismiss me. today has to be the end. I have been paying £54 a month for a service contract for the pumps, today I rang them asked when they would be coming to service them, to be told this was for only one pump and not both. when I asked which one the girl could not tell me. I have read and reread the contract I signed and nowhere does it state it is for one pump only. both pumps work together and heat the water and heating together. not sure how they can separate them. they installed them at the same time . I have written to the chief executive , and I am waiting for a reply. but knowing the last replies I received from Mike Kellett I don't hold out much hope.
    I now want the whole system taken out and refunded. so I can get a system that works properly. The whole system has cost me over £18000 with out the service contract and I feel it is a total waste of money.
    • Preseli Girl
    • By Preseli Girl 17th Jan 18, 7:37 PM
    • 4 Posts
    • 3 Thanks
    Preseli Girl
    Where do I go next?
    I am sorry to hear about someone else having issues with this company.

    Husky would have been a member of RECC when they installed your system, so you should contact them. Having said that, as Husky jumped ship from RECC to HIES towards the end of 2016, you would be best getting in touch with HIES. You will get more sense out of HIES. RECC did not want to know when I talked to them and even advised me to undertake actions on the pump which would have voided my insurance.

    Just for your info, Mike Kellett is no longer CEO of Husky- he resigned early last year and Simon Christian took over as director from 22 May 2017.

    Since I had a horrendous 15 month battle with this company, be prepared to stick with it and don't give up because that is what they want. They will try to drag it out with loads of excuses. Pull out all your documents and get them in order. Keep emotions out of it and always stick to your facts. Gather all the evidence you can, such as bills before and after the pump. Good luck. If I think of anything else I will add it. But phone HIES tomorrow. They are brilliant.
    • Pee'd off
    • By Pee'd off 7th Feb 18, 10:56 AM
    • 3 Posts
    • 1 Thanks
    Pee'd off
    Husky have ceased trading Friday 02/02/18
    I have been informed by HIES this morning that Husky heatpumps has ceased trading.
    Good and bad news.

    Contact HIES 08005053412 ask them who your insurer is and contact them . hopefully all will be OK for you all. Also register a complaint with MCS form on their website. You'll need your MCS cert number.
    Best of luck
    • miss_pb
    • By miss_pb 23rd Feb 18, 8:16 AM
    • 5 Posts
    • 1 Thanks
    Husky Heat pump - plumbers/servicing in the future
    Does anyone know a plumber who has worked with Husky heat pumps? Now they have ceased trading it would be great to know if anyone has used a plumber who knows the system. I have phoned my local plumbers and they have never heard of Husky and said they couldn't help.

    Many thanks
    • matelodave
    • By matelodave 23rd Feb 18, 2:30 PM
    • 3,590 Posts
    • 2,230 Thanks
    I'd doubt that any average plumber would have much knowledge abou heatpumps from any manufacturer.

    I suggest you try the MCS to see who is a registered installer in your area or try these
    Last edited by matelodave; 23-02-2018 at 2:34 PM.
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • miss_pb
    • By miss_pb 23rd Feb 18, 2:35 PM
    • 5 Posts
    • 1 Thanks
    Thank you. I contacted the local plumbers which were on the MCS website and they couldn!!!8217;t help... so frustrating. But thanks for your advice !!!55357;!!!56842;
    • Leicesterwheels
    • By Leicesterwheels 23rd Feb 18, 4:14 PM
    • 2 Posts
    • 2 Thanks
    I work for a renewable company and we repair and service all kinds of ASHP for a housing contract. Husky won a contract to fit indoor and outdoor ASHP. We then look after them a year after they are installed. They are always breaking down. The parts are cheap Chinese fakes only available from husky. We have taken loads of husky units out and changed them with Mitsubishi Ecodan. Husky’s are cheaply made and often the plate heat exchanger leaks fefrigerant to air or into the water side of the unit.
    • mervogaz
    • By mervogaz 24th Feb 18, 11:47 AM
    • 1 Posts
    • 2 Thanks
    Husky heat pump repair review
    This is the contact details of a company that repaired our husky pump at a very reasonable cost compared to Husky prices and did a fabulous job we were given their details by the company that fitted our pump and would not hesitate to recommend them, very professional and efficient and know what they are doing this is their email address if anyone would like to contact them they also have a Facebook page that they can be contacted via hope this helps
    • dewielfed
    • By dewielfed 26th Feb 18, 3:40 PM
    • 3 Posts
    • 0 Thanks
    Husky Heat Pumps Problems
    I have had a Husky heat pump since December 2013 without any problems at all, and no component failures. However in the last week or so my system has failed to heat the house to more than 19 degrees C and the main display on the buffer tank shows that the tank is only being heated to about 38 deg C thus making it impossible for water which is sufficiently hot to be circulated through my radiators in the house.
    I suspect that this is weather related and today I tried to contact Husky for advice. Their phone number is unavailable and their online chat is permanently offline.
    I made enquiries and found that Husky has apparently ceased trading since the beginning of February. Is that the members' understanding of the situation and does anyone know of any Husky franchises which are still operating?
    • Bun04
    • By Bun04 6th Mar 18, 12:25 PM
    • 1 Posts
    • 0 Thanks
    I am having dreadful problems with my Husky heat pump. Inefficient running and huge energy bills. How do I contact HIES to make a claim against Husky?
    • Alan lynn
    • By Alan lynn 12th Mar 18, 6:14 PM
    • 5 Posts
    • 2 Thanks
    Alan lynn
    I was having issues with my husky heat pump and I found out they gone but lucky enough I have found two of the engineers
    • Leicesterwheels
    • By Leicesterwheels 12th Mar 18, 9:54 PM
    • 2 Posts
    • 2 Thanks
    Main engineer at husky heatpumps was called Alan lynn. Suppose could be more than 1 Alan lynn
    • Alan lynn
    • By Alan lynn 12th Mar 18, 11:12 PM
    • 5 Posts
    • 2 Thanks
    Alan lynn
    So you know my nephew as well. he and another engineer are trying to help the husky customers out.
    • Terrycossey
    • By Terrycossey 19th Mar 18, 2:57 PM
    • 1 Posts
    • 0 Thanks
    Hello Alan, could you please give me your phone number, so that I can speak to you. My ashp is not producing any heat for for my heating, but is producing heat for our hot water!!
    Regards Terry

    My home phone number is 01495248003
    • Alan lynn
    • By Alan lynn 23rd Mar 18, 12:24 PM
    • 5 Posts
    • 2 Thanks
    Alan lynn
    Hope this helps
    • Graeme McD
    • By Graeme McD 5th May 18, 9:49 AM
    • 1 Posts
    • 1 Thanks
    Graeme McD
    Got Lucky!! - Section 75
    I was due to have my system removed and get my money back when Husky went out of business.
    It had never worked properly and the bills were extreme 5k in 18 month.
    I thought when they went i was done for- but through a section 75 claim against my credit card got all my money back. I bought it May 2016 so its still worth a go if you can prove it never worked properly - which was easy in my case thru so many emails

    The system is now removed and i went to tank gas as it was easy to get installed comparatively.

    I now have a system uninstalled and sitting in my garage - if anyone wants to make an offer for it for parts it needs a new heat exchanger in one of the units -i'll try and offset some of the electric costs now but i wouldn't be difficult to deal with

    The problem with my system i think was it was not up to the required capacity to heat the house so was always chasing the temperature so was over running - hence the electric bill

    I feel sorry for the staff at Husky who are out of pocket. I seen the liquidation paperwork and they lost our personally a fair bit.
    Alans a good guy and its really good of them to try and help sort out the mess that the previous management (MK) got this into

    There needs to be more regulation and consumer protection of this market as HIES couldn't get involved in my case as Husky wasn't with them when i bought the system RECC wouldn't help as they had left their group, they devolved themselves of any responsibility and were useless and the installation insurance company were unhelpful
    If you bought on credit card give it a try - Good Luck
    Last edited by Graeme McD; 05-05-2018 at 9:53 AM.
    • Hfranco2018
    • By Hfranco2018 8th May 18, 12:05 AM
    • 3 Posts
    • 0 Thanks
    Would I recommend Husky? I don't know that brand... but
    I highly recommend Midea, Daikin systems.
    • Cardew
    • By Cardew 8th May 18, 2:16 PM
    • 27,366 Posts
    • 13,390 Thanks
    Would I recommend Husky? I don't know that brand... but
    I highly recommend Midea, Daikin systems.
    Originally posted by Hfranco2018
    Having just joined, earlier this month you posted this question:

    Which brand of mini split is best?
    I have to choose between... Aircon vs Midea
    What do you recommend me to buy?
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