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  • FIRST POST
    • Dean Wilson
    • By Dean Wilson 18th Aug 19, 9:00 AM
    • 4Posts
    • 0Thanks
    Dean Wilson
    Issue resolved
    • #1
    • 18th Aug 19, 9:00 AM
    Issue resolved 18th Aug 19 at 9:00 AM
    My issues has now been resolved
    Last edited by Dean Wilson; 19-08-2019 at 5:52 PM. Reason: Issue resolved
Page 1
    • NutWorld
    • By NutWorld 18th Aug 19, 11:17 AM
    • 34 Posts
    • 25 Thanks
    NutWorld
    • #2
    • 18th Aug 19, 11:17 AM
    • #2
    • 18th Aug 19, 11:17 AM
    Hi

    I started using tax returned to claim back some uniform expenses, i then had issues trying to do my self assessment and trying to get some money back that they had un-rightfully claimed. I managed to sort the issues out i had with them after posting on here and then i requested to terminate their authority as my tax agent to allow me to complete my self assessment.

    I had email confirmation from them acknowledging this but 3 months later they have claimed money again on my behalf and taken a percentage (around 300), despite me revoking their authority and doing the self assessment myself . I spoke to HMRC who say they should have sent me some paperwork to be signed and then this paperwork should be sent to HMRC.

    I am not sure who to speak to in terms of resolving this/reporting them. I have tried to make contact with them but once again they have failed to respond.

    I do not recommend anyone uses this company as i have had nothing but problems and stress from them.
    Originally posted by Dean Wilson
    Your previous thread is still available.
    https://forums.moneysavingexpert.com/showthread.php?t=6010787

    You may have deleted the OP, but the helpful advice you received then still exists

    If, as you indicate, the service provider has retained 300 of your money for services they provided but which you had not asked for, indeed you indicate you have confirmation that the service provider acknowledged they would not provide you with that service, then if all else fails, you may have to make a legal claim for that money which would be yours and they are currently holding.
    Last edited by NutWorld; 18-08-2019 at 11:29 AM.
    • unholyangel
    • By unholyangel 18th Aug 19, 2:50 PM
    • 13,876 Posts
    • 11,171 Thanks
    unholyangel
    • #3
    • 18th Aug 19, 2:50 PM
    • #3
    • 18th Aug 19, 2:50 PM
    Your previous thread is still available.
    https://forums.moneysavingexpert.com/showthread.php?t=6010787

    You may have deleted the OP, but the helpful advice you received then still exists

    If, as you indicate, the service provider has retained 300 of your money for services they provided but which you had not asked for, indeed you indicate you have confirmation that the service provider acknowledged they would not provide you with that service, then if all else fails, you may have to make a legal claim for that money which would be yours and they are currently holding.
    Originally posted by NutWorld
    That may be right for an ordinary contract, but thats not what this is.

    There will definitely be one element - a deed of assignment. There may be/have been an additional element of agent authority. Agency is where they are authorised to act on your behalf and you can revoke this without agreement of the other party.

    However, a deed of assignment, you are transferring your right to a repayment by deed. That gives them a right to reclaim your repayment on their own behalf - as the right is now theirs. In order to revoke a deed of assignment, you need the agreement of the other party.

    The assignment can be for 1 tax year, several (but not future years as you can only transfer what you yourself have and you don't have that right until that tax year rolls around) and it can be for repayments arising for specific reasons (aka repayments for flat rate expenses, marriage allowance transfer etc) or all repayments regardless of reason - so even repayment claims you make yourself for a completely unconnected reason are paid to them.

    So it sounds like thats been the setup for the OP and explains why they've received a repayment after OP submitted their tax return.
    Money doesn't solve poverty.....it creates it.
    • Dean Wilson
    • By Dean Wilson 19th Aug 19, 6:02 PM
    • 4 Posts
    • 0 Thanks
    Dean Wilson
    • #4
    • 19th Aug 19, 6:02 PM
    • #4
    • 19th Aug 19, 6:02 PM
    Yes this was the case, i was not able to revoke their authority by contacting HMRC. They are now sending these documents out to me to be signed. I

    It would seem that HMRC played a big role in the problems i was having also, when i sent my amendment to them they then sent 990 to my old agent because of the deed of assignment, despite the fact that i was 350 in debt to them, now meaning i owed them 1340.
    • theonlywayisup
    • By theonlywayisup 19th Aug 19, 6:16 PM
    • 13,630 Posts
    • 9,370 Thanks
    theonlywayisup
    • #5
    • 19th Aug 19, 6:16 PM
    • #5
    • 19th Aug 19, 6:16 PM
    My issues has now been resolved
    Originally posted by Dean Wilson
    Please can you stop deleting your posts when the issue is sorted/resolved.

    People give up their time to help, and others in similar circumstances may find ALL the posts helpful. Removing the post you make to start the thread is neither useful nor correct etiquette.
    • DoaM
    • By DoaM 19th Aug 19, 6:34 PM
    • 7,778 Posts
    • 7,582 Thanks
    DoaM
    • #6
    • 19th Aug 19, 6:34 PM
    • #6
    • 19th Aug 19, 6:34 PM
    Removing the post you make to start the thread is neither useful nor correct etiquette.
    Originally posted by theonlywayisup
    And utterly pointless when someone has already quoted it.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • theonlywayisup
    • By theonlywayisup 19th Aug 19, 7:11 PM
    • 13,630 Posts
    • 9,370 Thanks
    theonlywayisup
    • #7
    • 19th Aug 19, 7:11 PM
    • #7
    • 19th Aug 19, 7:11 PM
    And utterly pointless when someone has already quoted it.
    Originally posted by DoaM
    Perhaps delve a little further. The MO of the OP is to remove posts.....making yours "utterly pointless".
    • chancesare
    • By chancesare 19th Aug 19, 8:10 PM
    • 1,752 Posts
    • 1,244 Thanks
    chancesare
    • #8
    • 19th Aug 19, 8:10 PM
    • #8
    • 19th Aug 19, 8:10 PM
    And utterly pointless when someone has already quoted it.
    Originally posted by DoaM
    Perhaps delve a little further. The MO of the OP is to remove posts.....making yours "utterly pointless".
    Originally posted by theonlywayisup
    Agreed. If the new poster doesn't realise that when something is resolved you leave it for all to see rather than delete it, then they need to see that. The new poster has started two threads and has deleted both opening posts. Likely in error, but they need to stop doing it.
    • mattyprice4004
    • By mattyprice4004 20th Aug 19, 4:35 AM
    • 4,153 Posts
    • 3,802 Thanks
    mattyprice4004
    • #9
    • 20th Aug 19, 4:35 AM
    • #9
    • 20th Aug 19, 4:35 AM
    A third vote for leaving threads in tact when you've had people dedicate time to helping you - the advice could help someone in future.

    It's just rude to delete your post when others have given their time to help.
    • DoaM
    • By DoaM 20th Aug 19, 8:25 AM
    • 7,778 Posts
    • 7,582 Thanks
    DoaM
    The MO of the OP is to remove posts.....making yours "utterly pointless".
    Originally posted by theonlywayisup
    Given that the OP only has 3 posts, 2 of which are thread starts, it's perhaps a little premature to claim this is a "MO". It is annoying though.

    The point I was making though was that if their "MO" was to make a respondent look stupid, they failed miserably in deleting their OP as someone had already quoted it, therefore deleting it served no purpose.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • theonlywayisup
    • By theonlywayisup 21st Aug 19, 5:21 AM
    • 13,630 Posts
    • 9,370 Thanks
    theonlywayisup
    Given that the OP only has 3 posts, 2 of which are thread starts, it's perhaps a little premature to claim this is a "MO". It is annoying though.

    The point I was making though was that if their "MO" was to make a respondent look stupid, they failed miserably in deleting their OP as someone had already quoted it, therefore deleting it served no purpose.
    Originally posted by DoaM
    No one said it was to make anyone look stupid. It clearly wasn't and I suspect the OP doesn't realise that the post should remain, solved or not.

    Thankfully someone quoted the op further up the thread but on the previous occasion that didn't happen.

    There is absolutely no harm in me pointing out to the OP - as a new user he/she may not be aware that you don't delete something when it's resolved.

    Your cheap dig at me was "utterly pointless" as you seemed to miss the issue completely.
    • DoaM
    • By DoaM 21st Aug 19, 7:33 AM
    • 7,778 Posts
    • 7,582 Thanks
    DoaM
    Your cheap dig at me was "utterly pointless" as you seemed to miss the issue completely.
    Originally posted by theonlywayisup
    Huh? Cheap dig? I was supporting your comment in my post #5! I wasn't having a dig at you - quite the opposite in fact.

    Apology accepted.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • Dean Wilson
    • By Dean Wilson 22nd Aug 19, 10:47 PM
    • 4 Posts
    • 0 Thanks
    Dean Wilson
    Apologies to those who see this as pointless and i did not realise that someone had quoted me...

    As mentioned the issue has been resolved by the company in question and it is in their best interest and my own for this thread to be deleted.
    • Fosterdog
    • By Fosterdog 23rd Aug 19, 5:39 AM
    • 4,304 Posts
    • 7,494 Thanks
    Fosterdog
    Apologies to those who see this as pointless and i did not realise that someone had quoted me...

    As mentioned the issue has been resolved by the company in question and it is in their best interest and my own for this thread to be deleted.
    Originally posted by Dean Wilson
    It's in the best interests of the forum for it to remain so if anyone else ever has the same/similar issue they can refer to your case. It's incredibly rude to post here and have people give up their own time to try and help you just for you to delete it. Now that you've done it twice you may find that people don't want to help you if you ever have another query. Next time if you want things kept private I suggest you pay for professional legal advice instead of wasting people's time here.

    Correct forum etiquette would have been to post an update about how the issue was resolved.
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