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  • FIRST POST
    • Pentech
    • By Pentech 26th Sep 18, 4:40 PM
    • 9Posts
    • 4Thanks
    Pentech
    Pentech Bangor/Systems
    • #1
    • 26th Sep 18, 4:40 PM
    Pentech Bangor/Systems 26th Sep 18 at 4:40 PM
    My father usually asks me for I.T help but he was worried he was bothering me too much and so he took his laptop to Pentech, in Bangor High Street.

    My father told me later that the internet was a bit slow. There was nothing actually wrong with the laptop itself.

    The owner of the shop; however, claimed that there was a "virus stealing all my father's data" and requested my father to pay 25 to fix it.

    The owner later that afternoon called my father and asked him for more money otherwise, "the virus would destroy his data and his banks would be hacked." My father suspecting something was wrong contacted me.

    We went into the shop to request the owner to stop all work and to return the laptop. I think that the owner on seeing that I am near 60 assumed that I wouldn't know much about laptops and continued speaking gibberish claiming that a virus was right now frying my father's motherboard and that we needed to pay 100 to avoid it. I said I didn't belive him, to leave the supposed virus, and to return the laptop immediately.

    The owner then claimed that he'd already deleted the virus and so he wanted his 100. Eventually, we agreed to pay as I strongly suspected that if we had to wait for the police to arrive (if they did) the owner would destroy the laptop and I didn't want my father to be further upset.

    On taking the laptop back I found that the shop owner had gone through all my father's files and internet history and had even removed a ram card! My father's laptop came with two 2GB ram cards and seeing that the screws on the laptop had been touched I had a look inside to find only one ram card.

    I reported all this to the police but despite recording the conversation in the shop with the owner and being able to prove the laptop had parts stolen they said it was a civil matter.
    Last edited by Pentech; 26-01-2019 at 7:49 PM.
Page 1
    • Coolhandluke
    • By Coolhandluke 26th Sep 18, 6:21 PM
    • 588 Posts
    • 175 Thanks
    Coolhandluke
    • #2
    • 26th Sep 18, 6:21 PM
    • #2
    • 26th Sep 18, 6:21 PM
    https://www.yell.com/biz/pentech-systems-bangor-4457628/

    I think these reviews say it all.
    • Pentech
    • By Pentech 26th Sep 18, 6:48 PM
    • 9 Posts
    • 4 Thanks
    Pentech
    • #3
    • 26th Sep 18, 6:48 PM
    • #3
    • 26th Sep 18, 6:48 PM
    I think these reviews say it all.[/QUOTE]

    Unfortunately, Bangor has quite an elderly population (I realise I am part of that demographic too!) who tend to be trusting of local traders and often don't check online reviews.

    What shocked me the most was how little action the consumer council and the police have taken despite this not being the first incident of his actions!
    • Max0010
    • By Max0010 28th Sep 18, 8:06 PM
    • 7 Posts
    • 9 Thanks
    Max0010
    • #4
    • 28th Sep 18, 8:06 PM
    • #4
    • 28th Sep 18, 8:06 PM
    This is most definitely NOT a civil matter.
    This is straightforward theft. The taking of the RAM card.
    Arguably, the trader is guilty of obtaining money by deception,
    in making up fictitious problems and demanding more money.
    When you add up the different amounts you mentioned, this isn't
    pocket change.
    I would go back to PSNI in Bangor. Have the facts written down before you go.
    Keep it concise. Tell the civilian on the front desk that you want to report a theft.
    Don't be fobbed off.
    Good luck!
    • Pentech
    • By Pentech 29th Sep 18, 11:13 AM
    • 9 Posts
    • 4 Thanks
    Pentech
    • #5
    • 29th Sep 18, 11:13 AM
    • #5
    • 29th Sep 18, 11:13 AM
    This is most definitely NOT a civil matter.
    This is straightforward theft. The taking of the RAM card.
    Arguably, the trader is guilty of obtaining money by deception,
    in making up fictitious problems and demanding more money.
    When you add up the different amounts you mentioned, this isn't
    pocket change.
    I would go back to PSNI in Bangor. Have the facts written down before you go.
    Keep it concise. Tell the civilian on the front desk that you want to report a theft.
    Don't be fobbed off.
    Good luck!
    Originally posted by Max0010
    Thank you!

    I'll definitely try again although I am not holding out much hope as whilst the police were sympathetic they were also adamant that it was a civil matter.
    • Streamside
    • By Streamside 29th Sep 18, 5:05 PM
    • 30 Posts
    • 8 Thanks
    Streamside
    • #6
    • 29th Sep 18, 5:05 PM
    • #6
    • 29th Sep 18, 5:05 PM
    It would seem like a scam and the police certainly get involved where people overcharge for working on vulnerable people's homes etc. I think each area should a community planning sergeant who may be worth a try
    • Stuart788
    • By Stuart788 30th Sep 18, 7:54 PM
    • 899 Posts
    • 359 Thanks
    Stuart788
    • #7
    • 30th Sep 18, 7:54 PM
    • #7
    • 30th Sep 18, 7:54 PM
    The guy who runs Pentech has a pretty bad reputation in Bangor. I remember seeing his name a few years ago on a local Facebook page trying to pressure businesses into giving him money for charity, but when people asked him what he did with the money he went quiet.
    Last edited by Stuart788; 30-09-2018 at 7:57 PM.
    • Tansy_1980
    • By Tansy_1980 1st Oct 18, 11:20 AM
    • 116 Posts
    • 90 Thanks
    Tansy_1980
    • #8
    • 1st Oct 18, 11:20 AM
    • #8
    • 1st Oct 18, 11:20 AM
    Is it worth contacting Trading Standards about this? They're heavily invested in fraud prevention and alerting people to scams. I think you contact them via Consumerline (nothing to do with consumer council)
    • Pentech
    • By Pentech 1st Oct 18, 3:35 PM
    • 9 Posts
    • 4 Thanks
    Pentech
    • #9
    • 1st Oct 18, 3:35 PM
    • #9
    • 1st Oct 18, 3:35 PM
    Is it worth contacting Trading Standards about this? They're heavily invested in fraud prevention and alerting people to scams. I think you contact them via Consumerline (nothing to do with consumer council)
    Originally posted by Tansy_1980
    Done! let's see what happens.
    • Max0010
    • By Max0010 29th Nov 18, 12:20 AM
    • 7 Posts
    • 9 Thanks
    Max0010
    If you care to, it'd be nice to hear how this turns out.
    Especially if the trader in question has 'form' as it were.
    I really hope you get a good outcome.

    Reading your original post again, I'm guessing you were fobbed off
    by a police officer who simply didn't want to take the report and investigate.
    I'm disgusted by this for two reasons at least. Stealing from the vulnerable is
    despicable. Someone likely to have a criminal record, ought to be pursued by
    police at every opportunity, to prevent them reoffending.

    If Trading Standards don't pursue this, I would write to your local PSNI District Commander,
    who is probably based in Bangor and will be a Superintendent if memory serves.
    Keep it short and sweet, but include enough facts to get them interested.
    If a District Commander directs one of his uniform or CID constables to investigate,
    it WILL happen. Superintendent is a very senior rank.

    Or, raise the matter at your next Community Policing Partnership public meeting.
    Again, bring a note of the facts. Keep it concise. An Inspector rank usually attends these
    meetings and while a couple of ranks below Superintendent, nevertheless can direct this to
    be investigated.

    In mitigation, police officers I know tell me that morale is at an all time low, the terrorist threat never went away and is increasing and resources are stretched very thin. Unfortunately in circumstances such as these, so called minor offences not involving violence will fall through the cracks.

    In the days of the RUC, the trader would've been spoken to and encouraged to return the money, RAM card and anything else taken from your father. It may've been suggested, that in the interests of goodwill all round, the trader fix the laptop free of charge. Funnily enough nine times out of ten, this ensured a happy outcome. No paperwork had to be done and the traders card was marked, for any repetition.
    Sadly, not all change is for the better.
    Last edited by Max0010; 29-11-2018 at 12:29 AM.
    • BigAl94
    • By BigAl94 29th Nov 18, 9:00 AM
    • 1,745 Posts
    • 990 Thanks
    BigAl94
    I would recommend contacting Chief Inspector Gerry McGrath who is a particularly approachable guy https://www.psni.police.uk/my-area/all-districts/ards-and-north-down/
    • Zola.
    • By Zola. 29th Nov 18, 10:53 AM
    • 1,516 Posts
    • 724 Thanks
    Zola.
    What a SCUMBAG, hope they get whats coming to them.
    • Milko
    • By Milko 12th Dec 18, 7:42 PM
    • 628 Posts
    • 368 Thanks
    Milko
    If its the same owner he once installed software on my brothers laptop & charged him full price for what should have been legitimate Windows … it was pirated.


    Personal experience has me use "Plain English speaking Computers" in Ards … have been more than helpful in the past
    • Pentech
    • By Pentech 15th Dec 18, 7:29 PM
    • 9 Posts
    • 4 Thanks
    Pentech
    If its the same owner he once installed software on my brothers laptop & charged him full price for what should have been legitimate Windows it was pirated.


    Personal experience has me use "Plain English speaking Computers" in Ards have been more than helpful in the past
    Originally posted by Milko
    I know it's a faff but I strongly encourage you to report it.
    • Pentech
    • By Pentech 15th Dec 18, 7:35 PM
    • 9 Posts
    • 4 Thanks
    Pentech
    I would recommend contacting Chief Inspector Gerry McGrath who is a particularly approachable guy
    Originally posted by BigAl94
    Thanks for the recommendation!
    • Pentech
    • By Pentech 15th Dec 18, 7:36 PM
    • 9 Posts
    • 4 Thanks
    Pentech
    If you care to, it'd be nice to hear how this turns out.
    Especially if the trader in question has 'form' as it were.
    I really hope you get a good outcome.

    Reading your original post again, I'm guessing you were fobbed off
    by a police officer who simply didn't want to take the report and investigate.
    I'm disgusted by this for two reasons at least. Stealing from the vulnerable is
    despicable. Someone likely to have a criminal record, ought to be pursued by
    police at every opportunity, to prevent them reoffending.

    If Trading Standards don't pursue this, I would write to your local PSNI District Commander,
    who is probably based in Bangor and will be a Superintendent if memory serves.
    Keep it short and sweet, but include enough facts to get them interested.
    If a District Commander directs one of his uniform or CID constables to investigate,
    it WILL happen. Superintendent is a very senior rank.

    Or, raise the matter at your next Community Policing Partnership public meeting.
    Again, bring a note of the facts. Keep it concise. An Inspector rank usually attends these
    meetings and while a couple of ranks below Superintendent, nevertheless can direct this to
    be investigated.

    In mitigation, police officers I know tell me that morale is at an all time low, the terrorist threat never went away and is increasing and resources are stretched very thin. Unfortunately in circumstances such as these, so called minor offences not involving violence will fall through the cracks.

    In the days of the RUC, the trader would've been spoken to and encouraged to return the money, RAM card and anything else taken from your father. It may've been suggested, that in the interests of goodwill all round, the trader fix the laptop free of charge. Funnily enough nine times out of ten, this ensured a happy outcome. No paperwork had to be done and the traders card was marked, for any repetition.
    Sadly, not all change is for the better.
    Originally posted by Max0010
    Thanks for your advice!
    • x12yhp
    • By x12yhp 16th Dec 18, 8:49 AM
    • 786 Posts
    • 440 Thanks
    x12yhp
    Might I suggest contacting Scott Wilson at Wilson computers. Im not trying drum him up business but Scott owns the company but is also one of your local councillors. So he will understand what you are talking about, hell be annoyed at someone else sullying the IT business and he might have some way to assist, through the council.
    Always overestimating...
    • Milko
    • By Milko 24th Dec 18, 3:09 PM
    • 628 Posts
    • 368 Thanks
    Milko
    Might I suggest contacting Scott Wilson at Wilson computers. Im not trying drum him up business but Scott owns the company but is also one of your local councillors. So he will understand what you are talking about, hell be annoyed at someone else sullying the IT business and he might have some way to assist, through the council.
    Originally posted by x12yhp
    It'll be the first as a Bangor councillor he's done any good
    • Andrew1974
    • By Andrew1974 24th Dec 18, 11:16 PM
    • 50 Posts
    • 26 Thanks
    Andrew1974
    See Bangor is brilliant. And I thinnk Newcastle is good too. I love county clown
    • BigAl94
    • By BigAl94 21st Jan 19, 9:00 AM
    • 1,745 Posts
    • 990 Thanks
    BigAl94
    Pentech is closing down according to the owner on Facebook this morning.
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