Topcashback Questions & Answers

Hey everyone,

@JPears – It’s not really a coincidence as there is normally a reason and that is down to buying behaviours. When you’re buying a take away you generally know what you’re having and just purchase. When you want a new contract, or perhaps a new oven or other large purchase you tend to want to ensure you are getting the best deal and so hunt around.

That’s certainly good but can also cause issues as every page you load, every search you make can all put things on your device that lead to either causing tracking issues or the money being paid elsewhere.

This is why we do advise members to clear cookies right before using us. I can certainly check on your claims if you email me on mse@topcashback.co.uk

Hey @WIII – As you can see on the post itself, this thread was created in 2013 and we have been happy to communicate with and help members on here since them.

We save our members millions of pounds every month, and I can certainly check on your email thread if you email me using the same email as above (mse@topcashback.co.uk)

@buglawton – While I won't go into who is better than who, what I will say is iof the promise you better tracking, you’re being deceived.

Cashback tracking is not down to which cashback site you use. It’s pretty much the same links but just different identifiers so the tracking network know who should get the commission.

If, you have cookies on your device already (including from a different cashback site) and do not clear these before using our site there’s a high chance of your purchase going untracked.

@stemcgoo – Dead? Going to be totally honest here, I’d be vary wary of any judge that prosecutes a company for giving away literally millions of pounds every month but if you enjoy thinking about us in that way, I certainly can’t stop you.

If you do want me to look at anything feel free to drop me an email to mse@topcashback.co.uk

Cheers,
Matt

Hey everyone,

@mamabuddah - Faster Paying is defined as a retailer who pays for cashback within 14 days of it being marked as confirmed. It doesn't exempt the retailer from a validation period which is the time they need to ensure you keep their product.

This varies by retailer and normally for contracts, this is a few months so they can be sure you keep up with the contract.

Best wishes,
Matt

I have never used any cash back site before as I always thought they were a con, and now I know they are.

I was looking to change Broadband provider and someone suggested NowTV through a cash-back site TCB. So I signed up to Top Cash Back; cleared all cookies and switched off all adblockers and anti trackers, clicked through to NowTV got to the purchase page taking screenshots all the way right up to the page entering all my card details I had the TCB logo top right on the menu strapline. Hit complete, the screen took a while (I assumed checking my card) then refreshed as completed (no TCB logo showing) emails from NowTV confirming service, email from TCB saying I’d clicked on NowTV.

Then absolutely nothing from TCB even my purchase isn’t showing. I’ve raised the issue with NowTV who say TCB is a third party and nothing to do with them. TCB have refused to tell me how to send my screenshots, claim that NowTV does work with them, and their (NowTV) customer services don’t know what they are talking about! I have had to submit a claim as a week later my purchase was still not showing. During the claim process TCB tells you that you are very unlikely to get cash-back, my claim says waiting to be submitted a week after having made it.

TCB is clearly rubbish and a con. This has been disappointing and frustrating and the worst website experience ever. It has actually cost me money as I got the NowTV deal (which I could’ve got from anywhere) as a new customer, and if I cancel before it goes live I would no longer be considered a new customer. I wish I had seen this thread first and would advise everyone to avoid TCB like the plague which I wish I had.