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  • FIRST POST
    • andwan0
    • By andwan0 18th Aug 19, 2:08 PM
    • 33Posts
    • 0Thanks
    andwan0
    Refund for office address service
    • #1
    • 18th Aug 19, 2:08 PM
    Refund for office address service 18th Aug 19 at 2:08 PM
    We bought an office address service with 1st choice formations.
    Now we changed our mind after 1 day and emailed them for refund. They say they don't give refunds.

    Is this allowed? Where can I go to escalate this complaint?
Page 1
    • davidmcn
    • By davidmcn 18th Aug 19, 2:17 PM
    • 12,851 Posts
    • 14,587 Thanks
    davidmcn
    • #2
    • 18th Aug 19, 2:17 PM
    • #2
    • 18th Aug 19, 2:17 PM
    What does your contract say? If it doesn't allow you to cancel after one day then you can't.
    Answering this myself from their website:

    10.6 Address Service fees are payable yearly in advance. No refunds are provided if you decide to terminate the address service during the 12 months period for which you have paid.
    So no, you don't have the right to get a refund if you cancel early. You don't have any consumer rights for business contracts.
    Last edited by davidmcn; 18-08-2019 at 2:47 PM.
    • andwan0
    • By andwan0 18th Aug 19, 4:02 PM
    • 33 Posts
    • 0 Thanks
    andwan0
    • #3
    • 18th Aug 19, 4:02 PM
    • #3
    • 18th Aug 19, 4:02 PM
    What does your contract say? If it doesn't allow you to cancel after one day then you can't.
    Answering this myself from their website:

    So no, you don't have the right to get a refund if you cancel early. You don't have any consumer rights for business contracts.
    Originally posted by davidmcn
    Thanks, this is our first time buying something business related and forgot about consumer rights only apply to non-business customer people.
    • McKneff
    • By McKneff 18th Aug 19, 4:05 PM
    • 36,624 Posts
    • 47,250 Thanks
    McKneff
    • #4
    • 18th Aug 19, 4:05 PM
    • #4
    • 18th Aug 19, 4:05 PM
    So if you are paying for it, you might as well use it
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
    • davidmcn
    • By davidmcn 18th Aug 19, 4:26 PM
    • 12,851 Posts
    • 14,587 Thanks
    davidmcn
    • #5
    • 18th Aug 19, 4:26 PM
    • #5
    • 18th Aug 19, 4:26 PM
    Thanks, this is our first time buying something business related and forgot about consumer rights only apply to non-business customer people.
    Originally posted by andwan0
    Even if consumer rights did apply, that doesn't mean you have the ability to cancel contracts whenever you want.
    • bris
    • By bris 18th Aug 19, 5:02 PM
    • 8,781 Posts
    • 7,659 Thanks
    bris
    • #6
    • 18th Aug 19, 5:02 PM
    • #6
    • 18th Aug 19, 5:02 PM
    Even if consumer rights did apply, that doesn't mean you have the ability to cancel contracts whenever you want.
    Originally posted by davidmcn
    Except for the cooling off period the OP was hoping to use, that right consumers have, you know about that right, yes?
    • Hermione Granger
    • By Hermione Granger 18th Aug 19, 5:29 PM
    • 1,117 Posts
    • 1,840 Thanks
    Hermione Granger
    • #7
    • 18th Aug 19, 5:29 PM
    • #7
    • 18th Aug 19, 5:29 PM
    Except for the cooling off period the OP was hoping to use, that right consumers have, you know about that right, yes?
    Originally posted by bris
    I assume that you mean the right consumers might have to cancel the contract depending on what information was provided and when the provision of the service began.
    The consumer's right of cancellation doesn't automatically apply to all contracts.
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