Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • elloise
    • By elloise 17th Aug 19, 8:48 AM
    • 12Posts
    • 0Thanks
    elloise
    refund for faulty goods
    • #1
    • 17th Aug 19, 8:48 AM
    refund for faulty goods 17th Aug 19 at 8:48 AM
    My brother bought a tablet online from argos on August 1st. It turned out to be faulty and he was going to return it to his
    local store but he passed away suddenly. Can a family member take it back and get a refund or exchange bearing in mind he paid for it
    using his debit card?
Page 1
    • Aylesbury Duck
    • By Aylesbury Duck 17th Aug 19, 9:12 AM
    • 4,479 Posts
    • 5,956 Thanks
    Aylesbury Duck
    • #2
    • 17th Aug 19, 9:12 AM
    • #2
    • 17th Aug 19, 9:12 AM
    Sorry to hear that.

    I believe only your brother has consumer rights and in this unfortunate situation, I think those rights now transfer to his estate. You could try and see if Argos would help, perhaps agreeing to accept vouchers in return. If not, it would be down to the lawyer administering his estate to deal with it.

    That’s my understanding, anyway. Others may have a different insight.
    • elloise
    • By elloise 17th Aug 19, 10:02 AM
    • 12 Posts
    • 0 Thanks
    elloise
    • #3
    • 17th Aug 19, 10:02 AM
    • #3
    • 17th Aug 19, 10:02 AM
    Thank you just wanted to know one way or the other.
    • theonlywayisup
    • By theonlywayisup 17th Aug 19, 11:23 AM
    • 13,616 Posts
    • 9,362 Thanks
    theonlywayisup
    • #4
    • 17th Aug 19, 11:23 AM
    • #4
    • 17th Aug 19, 11:23 AM
    As above. You could take the death certificate to the nearest Argos and explain in the hope they offer some help. They are not obliged to though. Nothing ventured nothing gained.
    • preable
    • By preable 17th Aug 19, 3:42 PM
    • 2,023 Posts
    • 1,318 Thanks
    preable
    • #5
    • 17th Aug 19, 3:42 PM
    • #5
    • 17th Aug 19, 3:42 PM
    They may offer vouchers if you return It and explain your situation
    • Matty36
    • By Matty36 17th Aug 19, 5:56 PM
    • 154 Posts
    • 94 Thanks
    Matty36
    • #6
    • 17th Aug 19, 5:56 PM
    • #6
    • 17th Aug 19, 5:56 PM
    Sorry to hear.

    I think this would be down to the executor of the estate to deal with as its a financial matter. As once his bank is aware he has passed, his accounts will be frozen. (From past experience)

    However, if you don't fancy going into the store, you could always fire off an email explaining the situation to see what they say. At least then you will know beforehand, saving you a trip and freeing up time to deal with his other affairs.
    Last edited by Matty36; 17-08-2019 at 5:58 PM.
    • davidmcn
    • By davidmcn 17th Aug 19, 6:28 PM
    • 12,787 Posts
    • 14,487 Thanks
    davidmcn
    • #7
    • 17th Aug 19, 6:28 PM
    • #7
    • 17th Aug 19, 6:28 PM
    The executor(s) have whatever consumer rights the deceased would have had, so strictly speaking it would need to be the executors asking for the refund. What in practice Argos would require (e.g. to see probate, if the rest of the estate is large enough to warrant that being needed), I don't know, and I suspect it would baffle the average member of staff - so I agree with the suggestion of asking first.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,557Posts Today

8,212Users online

Martin's Twitter