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  • FIRST POST
    • Former MSE Rebecca
    • By Former MSE Rebecca 16th Jul 14, 3:40 PM
    • 113Posts
    • 96Thanks
    Former MSE Rebecca
    Train Delays guide discussion
    • #1
    • 16th Jul 14, 3:40 PM
    Train Delays guide discussion 16th Jul 14 at 3:40 PM


    Hi all,

    We've written a new Train Delays guide for the website and we'd love your feedback.

    How did you find the info? Was it useful? Do you have any other tips you'd add?

    Thanks for your help!

    MSE Rebecca
    Last edited by Former MSE Rebecca; 28-07-2014 at 2:34 PM.
Page 4
    • Mobeer
    • By Mobeer 4th Dec 18, 10:52 PM
    • 1,792 Posts
    • 4,441 Thanks
    Mobeer
    ..I have a yearly season ticket so am not entitled to individual refunds...
    Originally posted by djmcvey
    Depends upon the train operator - some companies will give Delay Repay refunds from 15 minutes or even less
    • JossyDavey
    • By JossyDavey 22nd Feb 19, 7:03 AM
    • 6 Posts
    • 0 Thanks
    JossyDavey
    Missed connections
    Great article, but I couldnít find much info on missed connections. For example, I was recently on a train from London which arrived 13 mins late, this meant I missed my connection and had to wait over an hour for the next one. I arrived at my final destination 62 minutes later than i would have done had the first train been on time.

    Was I delayed 13 minutes or 62 minutes? The two trains were operated by different companies; virgin and northern, respectively. Where do I stand with compensation?
    • KeithP
    • By KeithP 22nd Feb 19, 2:49 PM
    • 17,280 Posts
    • 20,860 Thanks
    KeithP
    Great article, but I couldnít find much info on missed connections. For example, I was recently on a train from London which arrived 13 mins late, this meant I missed my connection and had to wait over an hour for the next one. I arrived at my final destination 62 minutes later than i would have done had the first train been on time.

    Was I delayed 13 minutes or 62 minutes? The two trains were operated by different companies; virgin and northern, respectively. Where do I stand with compensation?
    Originally posted by JossyDavey
    You can use two or more tickets for one journey.

    You arrived at your destination 62 minutes late. That is the time that you were delayed.

    As the lateness of Virgin's train caused the delay, it is them that you should be claiming compensation for over an hour's delay.
    .
    • Shorehamnick
    • By Shorehamnick 4th Jul 19, 10:08 PM
    • 1 Posts
    • 0 Thanks
    Shorehamnick
    Southern, Thameslink & GatwickExpress
    Hi I have a site that I created a while ago that will help anyone who is looking to make claims across the GTR network
    Itís free to use, there is no registration and no adds - I am not making anything from this site-

    Currently it only shows weekdays and is limited to GTR but when I have time I will extend

    Iím not able to post a link as I am a new user but search for delays [dot] me [dot] uk
    It has recently been endorsed by the ABC communtor group
    • onashoestring
    • By onashoestring 18th Jul 19, 8:42 AM
    • 225 Posts
    • 424 Thanks
    onashoestring
    Delay Repay Success
    Have never needed to claim before but when my train on the 2nd leg of my journey from Sussex to Wales was cancelled on 4th July, I missed the next train delaying my arrival at my destination by over an hour, meaning that I arrived after midnight !!!!

    I was concerned about how successful my claim would be as different legs of the journey were provided by different train operators & Iíd purchased my ticket from Trainline.

    I used the waiting time to read your article , the following morning I submitted my claim, I claimed from the one who cancelled the train.I originally made an error which meant that my claim was rejected, however it was easy to appeal & correct my mistake.

    I received a full refund on 10th ( & would have been sooner , if I hadnít made an error initially)

    The process was very easy & the ďfreeĒ journey made up for arriving at my destination after midnight.

    In fact since I get 10% cashback on my Trainline purchases I actually made money from this delayed trip !!!
    • MSE Kelvin
    • By MSE Kelvin 1st Aug 19, 12:52 PM
    • 74 Posts
    • 191 Thanks
    MSE Kelvin
    Hey onashoestring,

    Thanks for sharing your success with us - really pleased to hear the Train Delays guide helped you get your money back.

    What was the total sum you were refunded?

    MSE Kelvin

    Have never needed to claim before but when my train on the 2nd leg of my journey from Sussex to Wales was cancelled on 4th July, I missed the next train delaying my arrival at my destination by over an hour, meaning that I arrived after midnight !!!!

    I was concerned about how successful my claim would be as different legs of the journey were provided by different train operators & Iíd purchased my ticket from Trainline.

    I used the waiting time to read your article , the following morning I submitted my claim, I claimed from the one who cancelled the train.I originally made an error which meant that my claim was rejected, however it was easy to appeal & correct my mistake.

    I received a full refund on 10th ( & would have been sooner , if I hadnít made an error initially)

    The process was very easy & the ďfreeĒ journey made up for arriving at my destination after midnight.

    In fact since I get 10% cashback on my Trainline purchases I actually made money from this delayed trip !!!
    Originally posted by onashoestring

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    • onashoestring
    • By onashoestring 1st Aug 19, 3:32 PM
    • 225 Posts
    • 424 Thanks
    onashoestring
    Hey onashoestring,

    Thanks for sharing your success with us - really pleased to hear the Train Delays guide helped you get your money back.

    What was the total sum you were refunded?

    MSE Kelvin
    Originally posted by MSE Kelvin

    £23:50 refund
    ( I had purchased my ticket in advance ) saving £72:76
    Plus I got 10% Cashback through complete savings £2:35
    • Leoglas
    • By Leoglas 7th Aug 19, 9:47 AM
    • 9 Posts
    • 2 Thanks
    Leoglas
    Transport Focus
    I've claimed full fares twice and half fare once for my wife and me (Travel two together rail card) on Transpennine Express. TPE refused to accept my claims initially, so with the help of TF I eventually received my due compensation. One of the claims was for there being no refreshments available in first class for the entire 2 hours+ journey. If claimants don't get their correct compensation from the train company, Transport Focus is there to assist. Always take a photo of your tickets in case you need to email copies of them to the rail company and TF.
    • marmite1979
    • By marmite1979 7th Aug 19, 8:21 PM
    • 36 Posts
    • 12 Thanks
    marmite1979
    Are their any avenues for compensation when rail strikes encourage you into ending a weekend break five hours early?
    I bought tickets and hotel prior to the strike being announced.
    My plan for Sunday was to leave at 15:24 after doing some sightseeing.
    This train would have required one change. This service was a casualty of the strike, my alternatives were either a long winded round trip with two 1 hour connections included, or a 10:25 needing two short stops.
    Its also advisable to take the earliest opportunity to get home in case of further disruption.
    Have I got a compensation case to make?
    • KeithP
    • By KeithP 7th Aug 19, 11:48 PM
    • 17,280 Posts
    • 20,860 Thanks
    KeithP
    Workout what time you would've arrived at you destination at if you had stood at your departure station in time to catch the 15:24.
    In other words, when was the next train and if having caught that what time would you have arrived at your destination?
    .
    • DingerUK
    • By DingerUK 9th Aug 19, 5:23 PM
    • 21 Posts
    • 9 Thanks
    DingerUK
    Useful info here. Make delay pay.
    • Abhinavpuuiet
    • By Abhinavpuuiet 7th Sep 19, 6:02 AM
    • 1 Posts
    • 0 Thanks
    Abhinavpuuiet
    Service status
    Hi,

    I wanted to know how i can see tube service history for the last 7 or 14 days? Is their any website that provides this information. Searched online but got no information like that.

    Thanks for your help.

    Abhi
    • louisecroydon
    • By louisecroydon 13th Sep 19, 7:05 PM
    • 1 Posts
    • 0 Thanks
    louisecroydon
    I was trying to claim compensation from South Eastern. Unfortunately your website TRAIN DELAYS directed me to Southern (FYI).
    Anyway, having found South Eastern, lots of things didn't work & I was told they had a new system which had teething problems. I've been on the helpline to them 3 times. Nobody but a pensioner with time on their hands would persist in this tortuous process. Still no success. I press SUBMIT & nothing happens. Now told to get a form form station & post it. Please bring your weight to bear for the sake of other thwarted travellers.
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