Scammed For flights? ... what to do?

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Xenasymons
Xenasymons Posts: 2 Newbie
in Consumer rights
2 weeks ago my father bought flights to austrailia with his debit card from a site called frequentraveller.co.uk
He had a phone conversation with them and then emailed and asked for payment through razorpay
He told me a few days ago he hasent reviced confirmation, or any flight details since and cant get hold of them.
It looks like a scam to me!!!
I told him to call his bank and they said wait until 14 days to look into it and I emailed razorpay to look in to the payment... is there anything else I can do, has he lost his monie?

Comments

  • The_Rainmaker
    The_Rainmaker Posts: 1,483 Forumite
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    Have you started the chargeback process?

    https://razorpay.com/chargeback/

    Razorpay is an Indian payments system.
  • marlot
    marlot Posts: 4,934 Forumite
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    Looking at their website and privacy policy, it doesn't say who you are contracting with. I believe this is illegal.

    There is no company listed as 'frequent traveller' at companies house. ie. there is no company called frequent traveller ltd.

    That address is just a virtual office. https://yourvirtualofficelondon.co.uk/london-mail-address-business-services/mail-forwarding-london/
  • born_again
    born_again Posts: 14,435 Forumite
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    Love the refund policy...
    Er, seems to be lacking a bit of substance..... And just where do digital products come from..
    Life in the slow lane
  • stragglebod
    stragglebod Posts: 1,324 Forumite
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    What @marlot says - there is a company called FREQUENT TRAVEL SERVICES LIMITED based at the same virtual office but we have no idea if that is the same company.

    No accounts yet so even if you can persuade a court that this is the company your father did business with there will no doubt be nothing to satisfy a CCJ.

    Razorpay's buyer protection doesn't fill me with confidence
    https://razorpay.com/dispute-guide/
  • Caz3121
    Caz3121 Posts: 15,545 Forumite
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    edited 15 September 2019 at 3:30PM
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    website domain was registered under 5 months ago
    almost 28,000 business registered at their correspondence address
    hopefully he gets this sorted...there are many dubious ticket floggers about
    he should learn to stay safe online by researching any company before giving them money. Look to book flights directly with the airline for the safest approach
  • Pollycat
    Pollycat Posts: 34,685 Forumite
    Name Dropper First Anniversary First Post Savvy Shopper!
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    There is no cheap air fare fairy.

    Individuals need to safeguard their own money.
  • Xenasymons
    Xenasymons Posts: 2 Newbie
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    Yep, thank you for all your posts. To me it all looked suspect aswell.
    I wonder if the bank can help.
    He needs to do more research I agree.
This discussion has been closed.
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