Clearscore

3. CLEAR SCORE SERVICES

3.1 We are dedicated to helping our users gain more control over their financial wellbeing by obtaining their credit report and credit score from Credit Reference Agencies and providing free access to them. We also use this information to provide our users with matched offers of third party credit products which are tailored to their profile and could help them save money.

3.2 On your acceptance of these Terms and our acceptance of your application for our services, you engage us as a service provider to provide you with the following services:

3.2.1 obtain on a monthly basis on your behalf, as your authorised agent and representative, copies of your credit report and credit score from designated Credit Reference Agencies. Please note that all costs for the retrieval and presentation of the credit report and credit score are paid for by us;

3.2.2 hold on our systems and make this credit information available to you through our website. After you register for our service we will take you through an ID validation process to securely identify you as an individual with a credit report. Once your identity has been validated, we will then provide you with a copy of your credit report and credit score. Provided you remain an active user of our services (as described in paragraph 3.5 below), we will download from a Credit Reference Agency an updated copy of your credit report and credit score on a monthly basis and alert you via email that a new report is available. If there has been a significant change or addition to information in your credit score or credit report, we may notify you of that change by sending you an email alert;

3.2.3 undertake analysis and profiling of your and, where applicable, your financial associates’ (meaning any person with whom you have a joint financial account or mortgage, have made a joint credit application or have a joint court judgment) credit information (and any other information provided by you or on your behalf) and/or to make tools available to you to do so yourself, to assist you in being better informed about, understand and manage your credit position, and in order to identify and inform you of credit products (including personal loans and credit cards) that are likely to be suited to your credit circumstances; and

3.2.4 using your credit information and any other data you provide or make available to us for the purposes set out in these Terms, including our Privacy Policy, (together our “Services”).

3.3 Certain parts of our Services are supplied to us by our third party service providers such as Credit Reference Agencies. To undertake ID validation and to provide our Services we need to share information collected from you with our service providers, as further detailed in our Privacy Policy.

3.4 YOU ACKNOWLEDGE AND AGREE THAT WHEN WE ACCESS AND RETRIEVE INFORMATION FROM CREDIT REFERENCE AGENCIES WE ARE DOING SO AS YOUR AGENT AND REPRESENTATIVE. YOU AGREE THAT CREDIT REFERENCE AGENCIES SHALL BE ENTITLED TO RELY ON THE FOREGOING AUTHORISATION AND AGENCY GRANTED BY YOU.

3.5 You will only receive monthly updates to your credit score and credit report while you remain an active user of our Services. You will cease to be an active user if you do not log in to your account for more than 364 days. We will be entitled to stop providing you with monthly updates and close and delete your account if you do not log in to your account in any 364 day period. Before we end provision of our Services and our website and close and delete your account we will send you an email to alert you of our intention to do so. To resume the service, simply log in to your account within one month of receipt of the email alert.

3.6 We will use third party service providers to identify and provide you with information of credit products that we consider are relevant to your credit rating. We aim to present only the economically advantageous products that you have a strong likelihood of being accepted for based on the merits of the product and your profile.

3.7 We do not charge you for the use of our website or our Services. However, we may receive commission if you purchase a product from a provider or issuer of credit whose information we have provided to you through advertising on our website or otherwise. Where possible and applicable we will provide a description of the basis of the commission that we earn with each product offer on our website.

3.8 Any information provided to you as part of our Services is only as accurate, complete and up to date as the information supplied to us by the Credit Reference Agency or other third party we use to obtain this information. We do not check the information we receive from third parties for accuracy or completeness. We do not assume responsibility for the timeliness, accuracy, deletion, non-delivery or failure to store any user information, communications or personalisation settings.

3.9 If you have a query or dispute in respect of the Services, please contact us directly using the details provided in section 18 headed “Contact Us”. If the query or dispute relates to any information we have obtained from a Credit Reference Agency or third party service provider, we may refer the query or dispute to them if we deem appropriate.

3.10 By using our Services, your records and, where applicable, those of your financial associates will be searched. Searches are carried out as follows:

3.10.1 as part of verifying your identity, we will carry out an authentication search against your credit information. This search will be carried out once at the time you register for our Services;

3.10.2 whilst you remain an active user of our Services as described in paragraph 3.5 above, we will carry out searches against your credit information on a monthly basis (i.e. a maximum total of 12 searches in any 12 month period) in order to provide you with your credit score and credit report; and

3.10.3 we or our third party service providers will carry out searches against your and, where applicable, your financial associates’ credit information on the first occasion you log into your account in each month (i.e. a maximum of 12 searches in any 12 month period). We use these searches to identify and inform you of credit products (including personal loans and credit cards) that we consider are likely to interest you or be suited to your credit circumstances as further described in paragraph 3.2.3 above.

3.11 The Credit Reference Agency will keep a record of each search and place a “footprint” on your credit file. The types of footprints our searches leave do not affect your credit rating. They will not be seen by banks and issuers of credit when you apply for their products and are removed from your credit file after a year.