Policy Expert-Claim amount of ZERO?!?

Hi,
So I had a little trouble with some storm damage to my roof. Checked my policy with Policy expert and as long as it appeared to be covered. Called the claims line and was surprised to be put through to Trinity Claims and not Policy direct. Anyway, they promised to send out a Surveyor. So waited for the call and nothing, a few days had past and I decided to call them back and ask what was happening. It was only then that they informed me that I will have to pay for a temporary repair and more than likely this would not be reimbursed. Anyway, the cost of someone coming out and doing a temporary repair wasn't much less than someone doing a permanent repair. I decided just to pay for the permanent repair and cancel my claim. I will add that Policy Expert, and Trinity claims were close to useless: neither company had any knowledge of their terms. The whole episode was painful to say the least: on hold forever and a day, promises of call-backs never happening and no real knowledge of their products or procedures. I was just happy to get my roof fixed and to not have to deal with either of these two companies again. At this point nothing had been paid to me, no one had been to review the damage. I said that I just got the repair done myself. As I had cancelled my claim, I asked that the claim be removed from their system. They said that it could not be removed and that it will need to be declared as a claim in future. I asked what I had “claimed” for exactly as I had received nothing, and they said that it will be a claim for “Nothing”. Ok, so now I’m a little lost. If I try and add a claim to any of the comparison websites, it will not let me be put zero as the claim amount. I sort of get that it was a claim, albeit a cancelled claim, which obviously I’m not happy about as I was never told that the claim cannot be cancelled, but how exactly can a claim for nothing be a claim? More importantly, how do I enter ZERO as an amount for a claim on any of these websites? I’ve even tried to enter it direct without going through comparisons and I still am not able to enter ZERO.

So what do I do? Do I say no I haven’t claimed in the last five years? Won’t that now make any further insurance invalid? I can’t add it to any of the websites as it will not accept a Zero.

Policy Expert are the worst company that I have encountered in the insurance market. They clearly entice people by offering low premiums. What has become apparent to me is that they make it so difficult for anyone to make a claim that it kind of defeats the purpose of having the insurance in the first place. I will not make the mistake of using this company again.