Compensation for delayed flights Discussion Area

E mailed Lufthansa regrading a two hour delay leaving Stuttgart to Munich due to a problem at the airport, I was told an aircraft had gone off the runway Lufthansa promised that our connecting flight from Munich to Manchester would wait for us (both Lufthansa flights), anyway we arrived at Munich and rushed to the check-in desk to find the flight had already left, Lufthansa put us in a hotel and we flew home the following day total delay was 12 hours.
With them paying for the hotel plus taxis I am assuming they knew they where at fault otherwise why would they do this.

I had a phone call from Lufthansa customer relations declining my claim stating my aircraft suffered a bird strike and that was the cause of the delay, they say it is exceptional circumstances and that's the end of the matter, I need to consider what I may receive in compensation (if indeed I have a claim) versus what it would cost to push through a court (including stress and hassle) the route was less than 1,500 km so is at the lowest end of the compensation ladder.
thoughts peeps??

In October 2007, our return flight from Florida Sanford to London Gatwick was delayed for approximately 24 hours.

This was a package holiday and was booked with My Travel who have now been taken over by Thomas Cook.

I sent the template letter (recorded delivery) to Thomas Cook but after nearly 2 months I had not had a response so I decided to call them. I was told that to make a claim I would need the boarding passes to prove we boarded the aircraft (who on earth keeps their boarding passes?) and the booking confirmation letter.

The problem is, the holiday was booked 6 years ago in April 2007!

With airline security being as high as it is, the airline must have a record of who was on the flight. I cannot believe that this information would not be available and wonder if its just an excuse to pay out.

The holiday was booked over the phone so all correspondence was in the form of paperwork which was disposed of a long time ago.

I was only able to find the booking reference and flight details from notes I had made in some old emails.

Is there anything I can do to proceed with this claim ?

PS. I checked the FlightStats website but My Travel is not recognised and nor is the flight number (MYT068 on 20/10/07)

Dave_TH wrote: »

E mailed Lufthansa regrading a two hour delay leaving Stuttgart to Munich due to a problem at the airport, I was told an aircraft had gone off the runway Lufthansa promised that our connecting flight from Munich to Manchester would wait for us (both Lufthansa flights), anyway we arrived at Munich and rushed to the check-in desk to find the flight had already left, Lufthansa put us in a hotel and we flew home the following day total delay was 12 hours.
With them paying for the hotel plus taxis I am assuming they knew they where at fault otherwise why would they do this.

I had a phone call from Lufthansa customer relations declining my claim stating my aircraft suffered a bird strike and that was the cause of the delay, they say it is exceptional circumstances and that's the end of the matter, I need to consider what I may receive in compensation (if indeed I have a claim) versus what it would cost to push through a court (including stress and hassle) the route was less than 1,500 km so is at the lowest end of the compensation ladder.
thoughts peeps??

looks like a quiet night sorry but need to bump!