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Letter of claim from bwlegal

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Comments

  • KeithP
    KeithP Posts: 37,567 Forumite
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    DId you read the sample robust LBC responses at the start of post #2 of the NEWBIES FAQ sticky thread?
  • Palec
    Palec Posts: 219 Forumite
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    Could you please comment on this draft letter to bwlegal?
  • Palec
    Palec Posts: 219 Forumite
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    Yes, I do struggle a bit with some English expressions to be honest, so not so easy to put everything together, but could use maybe this bit, too...
    Why do none of your signs or documents comply with the ICO Code of Practice for ANPR and Surveillance Cameras, thus breaching the KADOE rules and the BPA Code of Practice?

    Should you proceed with a Claim, I will put your company to strict proof of the existence of a Privacy Impact Assessment, made before ANPR surveillance and enforcement started. Further, I will put ParkingEye to strict proof of regular assessments made in consultation with your clients at this location, to establish that ANPR being used 24/7 is the least data-intrusive method of enforcement. You must justify your constant ANPR data stream, given that you are collecting irrelevant and distorting 'time of arrival' data on every vehicle, every day, basing your charges on the point of driving in, despite tariff payments being made at a time that is also within your data records.
  • waamo
    waamo Posts: 10,298 Forumite
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    Palec wrote: »
    Could you please comment on this draft letter to bwlegal?

    It looks nothing like the one you've been directed to twice that can be found here https://forums.moneysavingexpert.com/showpost.php?p=72358831&postcount=21

    That one was written by a solicitor so why you've ignored it I'm not sure.
  • Palec
    Palec Posts: 219 Forumite
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    Well signage was there with £60 if breach of contract and I lost with Popla, so robust response needs to be based on something, which when reading that 2 newbie staff I am not sure which applies in my case to be honest...
  • KeithP
    KeithP Posts: 37,567 Forumite
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    edited 4 August 2018 at 10:08PM
    Look at the seventh line in post #2 of the NEWBIES FAQ sticky thread. It says:
    If you have a Letter Before Claim (LBC, sometimes referred to on forums as a LBCCC), you must respond robustly.
    Immediately following that are links to four robust responses.
  • Palec
    Palec Posts: 219 Forumite
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    Will re-read what you mentioned here and rewrite tonight. Thank you
  • Palec
    Palec Posts: 219 Forumite
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    Dear Sirs,

    Thank you for your letter of (date)

    When your client's debt collectors first started contacting me, I asked them for details of the basis upon which money was being claimed, including all photographs taken of the vehicle at the relevant time. Extraordinarily, I was told by DRP that no such evidence would be provided plus as I tried to come to conclusion with your client without any luck, your client is causing significant distress to me and my family for over 12 months.
    In terms of timing data, Premier Parking Solutions Limited changed machine in that car park as it was not possible to pay by coins at first occasion, which is the sign of faulty or nor working properly machine, which also takes time on top of there are no cameras and no grace period mentioned. It takes time to come from car to machine and back, too on arrival and on return, which was the case because mass was prolonged that day because of many people in church and I was not feeling well to drive, so I paid another £1 and the have proof it was done 8 minutes after first ticked expired, not used full hour and there been space free, too.



    You have now sent a Letter of Claim. However, your letter contains insufficient detail of the claim and, again, fails to provide the photographic evidence which I requested as long ago as2014/ 2015. It does not even say what the cause of action is. Nor does it contain any mention of what evidence your client intends to rely on, or enclose copies of such evidence.
    In terms of timing data, Premier Parking Solutions Limited changed machine in that car park as it was not possible to pay by coins at first occasion, which is the sign of faulty or nor working properly machine, which also takes time on top of there are no cameras and no grace period mentioned. It takes time to come from car to machine and back, too on arrival and on return, which was the case because mass was prolonged that day because of many people in church and I was not feeling well to drive, so I paid another £1 and the have proof it was done 8 minutes after first ticked expired, not used full hour and there been space free, too.


    This action on the part of your client is a clear breach of its pre-action obligations set out in the Practice Direction - Pre-Action Conduct, with which as solicitors you must surely be familiar (and with which your client, a serial litigator of small claims, must also be familiar). As you (and your client) must know, the Practice Direction binds all potential litigants, whatever the size or type of the claim. Its express purpose is to assist parties in understanding the claim and their respective positions in relation to it, to enable parties to take stock of their positions and to negotiate a settlement, or at least narrow the issues, without incurring the costs of court proceedings or using up valuable court time.


    Nobody, including your client, is immune from the requirements and obligations of the Practice Direction. Your client cannot simply refuse to provide the relevant information "until this gets to court" [or whatever they said].

    I require your client to comply with its obligations by sending me the following information/documents:

    1. an explanation of the cause of action
    2. whether they are pursuing me as driver or keeper
    3. whether they are relying on the provisions of Schedule 4 of POFA 2012
    4. what the details of the claim are (where it is claimed the car was parked, for how long, how the monies being claimed arose and have been calculated, what contractual breach (if any) is being claimed)
    5. a copy of the contract with the landowner under which they assert authority to bring the claim
    6. a copy of any alleged contract with the driver
    7. a plan showing where any signs were displayed
    8. details of the signs displayed (size of sign, size of font, height at which displayed)
    9. If they have added anything on to the original charge, what that represents and how it has been calculated.

    I am clearly entitled to this information under paragraphs 6(a) and 6(c) of the Practice Direction. I also need it in order to comply with my own obligations under paragraph 6(b).

    If your client does not provide me with this information then I put you on notice that I will be relying on the cases of Webb Resolutions Ltd v Waller Needham & Green [2012] EWHC 3529 (Ch), Daejan Investments Limited v The Park West Club Limited (Part 20) !!!8211; Buxton Associates [2003] EWHC 2872, Charles Church Developments Ltd v Stent Foundations Limited & Peter Dann Limited [2007] EWHC 855 in asking the court to impose sanctions on your client and to order a stay of the proceedings, pursuant to paragraphs 13 ,15(b) and (c) and 16. I will draw to the court the fact that I have expressly requested this information since as early as [date or month/year of first request] yet your client has refused to provide it, saying that it will not do so until this matter reaches the court.


    Until your client has complied with its obligations and provided this information, I am unable to respond properly to the alleged claim and to consider my position in relation to it, and it is entirely premature (and a waste of costs and court time) for your client to issue proceedings. Should your client do so, then I will seek an immediate stay pursuant to paragraph 15(b) of the Practice Direction and an order that this information is provided.

    Yours faithfully,
    XY

    Hi everybody, I was reading about subject access, GDPR break or rules and other break of rules of K...which I do not know what do they mean so not sure if to include it in my letter and if it is ok like this. Thank you for your advice and comments.
  • Palec
    Palec Posts: 219 Forumite
    First Anniversary First Post Combo Breaker
    Not sure if to include this in my letter, any advice please?
  • waamo
    waamo Posts: 10,298 Forumite
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    A subject access request is a wonderful thing. Personally I would do one separately from the response to the LBC. There is the danger of them ignoring it and saying it wasn't clear what exactly the document is.

    DPA is data protection act.

    KADOE is Keeper at date of event.
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