Reclaim Care Home Costs for Free- New MSE guide

Doc N - insist on a face to face meeting. These dispute resolution meetings very often make little difference, and are often simply a forum for the CCG to try to persuade you they are right and you are wrong. It means many people end up going to the next level of appeal anyway. However, you need to go through this stage first - but be sure it's face to face, and make sure you've documented in writing all the mistakes made by assessors in all previous meetings and assessments. Make the people at the meeting address these points one by one. Don't let them fob you off with 'a quick chat'. Hope that helps. Wishing you well.

Help.....we are currently paying a whopping £1300 week for mum with alzeiemrs in nursing carehome in sutton. I understood we should recieve NHS £165 weekly for mum and mentioned this to manageress. THey gave us a room that was £1600, [was only one available as other cheaper one went] when mum was in hospital who pressured me to find a place quickly...she has to have oxygen for her COPD although hasnt had any for a while now but its in her room and has to be adminstered by a nurse. He other carehome didnt have this facility so could return unfortuantly. Ive rung a few times and yesterday spoke with the manageress about "when do we recieve the £165 off her £1300 week care...she was reluctant and said i should go in for meeting about mums health, i did see this but live in chichester so miles away, and its difficult for me as suffering with Lyme disease and getting treatment currently. do you think they are claiming this money and not passing on the reduction? and also sounds like coercion re "well re assess her and bump up your costs......."?? Is this against the law for the nursing home to keep claimed £165 of NHs funding ??? what can i do about it and how do i go about it?? Quite frankly mums frail and 90ys march 26th ..im thinking of moving her, i have been on and off,the care is adequate here but she rarely leaves her room...its like im paying for good meals and a bed with TV....like Hilton hotel i feel....less personal than last carehome which was non profit..this ones bought building next door so will be even bigger next year.....I dont feel i like whats going on...thanks