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We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

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  • FIRST POST
    • Former MSE Andrea
    • By Former MSE Andrea 28th Feb 17, 10:14 AM
    • 9,419Posts
    • 22,334Thanks
    Former MSE Andrea
    Contacting the Forum Team
    • #1
    • 28th Feb 17, 10:14 AM
    Contacting the Forum Team 28th Feb 17 at 10:14 AM
    As suggested by Wig (thank you!) here's the best way to contact the Forum Team.

    We regularly check the Site Feedback board and do our best to reply where we can (we have a team rota) but sometimes staff are off sick, we have an urgent issue come up e.g., a defamation complaint, all of which unfortunately can take our time up on something else.

    If that happens and you feel we haven't seen something urgent here's how you can get in touch with us:

    Report an issue to us the usual way by clicking on the report button in the post.

    Feel free to post the issue on the Site Feedback board then click the report button on your post to let us know. Your query will then go into our Zendesk queue and be picked up quickly. Many forum users already do this to let us know about an issue. Make sure you explain why you're reporting your own post

    You can also PM me with the links to threads too.

    If you've done the above we will be aware. If you still don't think we are, though, you can private message me.
    Last edited by Former MSE Andrea; 24-08-2018 at 9:46 AM.
    Could you do with a Money Makeover?


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Page 2
    • lovingthemoney
    • By lovingthemoney 2nd Feb 18, 11:08 AM
    • 8 Posts
    • 3 Thanks
    lovingthemoney
    MSE STOP SEARCING my credit history!
    Hi MSE,
    I am getting 'security alerts' from equifax to say that Money Saving Expert (inc "Money Saving Expert Credit Cards") are requesting searches upon my files.
    These are BEING RECORDED as Credit Searches against me.
    I DO NOT CONSENT TOO THIS, and would like MSE to desist and DELETE ALL MY DATA immediately.
    How do I request this ?
    thank you,
    • Former MSE Andrea
    • By Former MSE Andrea 2nd Feb 18, 1:08 PM
    • 9,419 Posts
    • 22,334 Thanks
    Former MSE Andrea
    Hi lovingthemoney

    It sounds as though you've used either our Credit Club or Eligibility tools.

    These searches are ‘soft searches’ and are only visible by the yourself, they don't affect your credit score and lenders can't view this.

    If you want to leave credit club can you please email creditclub@moneysavingexpert.com and the team can look after this for you.

    Alternatively if you're certain you haven't used either, it is worth contacting one of the credit reference agencies to start a 'Victims of Fraud' review. I've included a link below to Experian's who power the data behind our Credit Club and Eligibility tools.

    https://www.experian.com/blogs/ask-experian/credit-education/preventing-fraud/victim-assistance/

    I hope this is helpful.
    Last edited by MSE Dan L; 02-02-2018 at 1:12 PM.
    Could you do with a Money Makeover?


    Follow MSE on other Social Media:
    MSE Facebook, MSE Twitter, MSE Deals Facebook, MSE Deals Twitter, Forum Twitter, Instagram, Pinterest
    Join the MSE Forum
    Get the Free MoneySavingExpert Money Tips E-mail
    Report inappropriate posts: click the report button
    Point out a rate/product change
    Flag a news story: news@moneysavingexpert.com
  • archived user
    Thank you so much for my diary back, is it possible to merge the old and new ?
  • archived user
    It!!!8217;s been done by one of the forum guides now so pleased.
    • orange-juice
    • By orange-juice 14th Apr 18, 2:39 PM
    • 15 Posts
    • 0 Thanks
    orange-juice
    Hello,

    It's saying that the site's connection isn't secure. Not sure if it's just me but may be a good idea for that to be looked at, seeing as we're logging on with passwords etc..?

    Thanks.
    • condoghost
    • By condoghost 14th May 18, 9:37 AM
    • 65 Posts
    • 19 Thanks
    condoghost
    Hello,

    It's saying that the site's connection isn't secure. Not sure if it's just me but may be a good idea for that to be looked at, seeing as we're logging on with passwords etc..?

    Thanks.
    Originally posted by orange-juice
    The site connection is secure when you type https:// rather than http:// There are a number of ways for your browser to automatically set http:// to https://

    Many websites these days allow us to access both secure https:// and not secure http://

    It really is down to us to make this choice and enforce it ourselves.

    My choice is to use a browser add-on HTTPS Everywhere.
    Last edited by condoghost; 14-05-2018 at 9:41 AM.
    • howi
    • By howi 9th Aug 18, 4:52 PM
    • 1 Posts
    • 0 Thanks
    howi
    Creating a post
    hi,
    I have been on M.S.E before, and I felt so strongly about a certain point and I looked through all of your posts and couldnt believe that you didnt have a post on Dating Agencies. I have tried sending a message on whats supppose to be a regulative organisation on introductive dating, but had no luck with a response.I've tried a couple. They are probably run by dating agencies, protecting the racket they have going. I am being scammed by a leading dating agency at the moment. I would like to create a post, but do not see how. Possibly need a bit more time to look at the site, it's been a while since I have read into it all.
    Thank you
    Howard
    • DCFC79
    • By DCFC79 9th Aug 18, 8:17 PM
    • 33,996 Posts
    • 21,458 Thanks
    DCFC79
    hi,
    I have been on M.S.E before, and I felt so strongly about a certain point and I looked through all of your posts and couldnt believe that you didnt have a post on Dating Agencies. I have tried sending a message on whats supppose to be a regulative organisation on introductive dating, but had no luck with a response.I've tried a couple. They are probably run by dating agencies, protecting the racket they have going. I am being scammed by a leading dating agency at the moment. I would like to create a post, but do not see how. Possibly need a bit more time to look at the site, it's been a while since I have read into it all.
    Thank you
    Howard
    Originally posted by howi
    Pick the relevant forum and the word new thread will be near the top of the page, ok maybe not directly at the top but near enough.
    • Archie E
    • By Archie E 2nd Jan 19, 1:06 PM
    • 2 Posts
    • 0 Thanks
    Archie E
    Pages Not Loading.
    Hi Happy New Year to you all.
    Just here to report that pages aren't loading from the links in the monthly e-mail. This problem has been happening for a couple of months. Occasionally the page header appears and a fraction of the page loads,but the rest is blank. I have checked the settings on my device. I would appreciate your help. Many thanks. ���� *** NOT SURE IF I HAVE POSTED THIS IN THE CORRECT PLACE !
    Last edited by Archie E; 02-01-2019 at 1:09 PM.
    • Shamsan
    • By Shamsan 15th Feb 19, 3:38 PM
    • 150 Posts
    • 18 Thanks
    Shamsan
    My Newsletters stopped last year
    Hi I don't know if this is the right place but I have searched for Newsletter help and can't find it.


    My newsletters stopped coming last autumn, I only just noticed.(We have a lot on our minds.)


    I tried signing up again but of course my email is already on your system so it won't let me.


    These have not been appearing in my spam filters. We didn't make any email changes around that time. My partner is still getting his emails!



    Now I don't know what to do. Please advise or point me at the right place.


    Thank you
    • John_Pierpoint
    • By John_Pierpoint 20th Mar 19, 11:20 AM
    • 8,248 Posts
    • 7,388 Thanks
    John_Pierpoint
    Is this a scam attempt to use the good name of MSE (& The Daily Mirror)?
    I hope someone can forward this to the relevant section of MSE:


    I receive a regular newsletter on tax matters that looks like this:
    emailbulletin@email.accountingweb.co.uk
    This included a link to this story:
    https://www.accountingweb.co.uk/tax/hmrc-policy/hmrc-campaigns-where-have-they-gone?utm_medium=email&utm_campaign=AWUKPOW200319&u tm_content=AWUKPOW200319+CID_aa7fe6216d50a880adc75 fe4c6fcb8f8&utm_source=internal_cm&utm_term=HMRC%2 0campaigns%20Where%20have%20they%20gone


    The story about tax clampdowns included an advert, showing a slightly grim looking Martin.


    Clicking the picture took the punter to:
    https://ecoenergized.com/
    Which appeared to display a page of the Daily Mirror where Martin was explaining how to get in on a crypto currency investment.

    https://ecoenergized.com/


    appears to be a site for generating instant "click bait"
    • MSE Tine
    • By MSE Tine 21st Mar 19, 8:11 AM
    • 92 Posts
    • 195 Thanks
    MSE Tine
    I hope someone can forward this to the relevant section of MSE:


    I receive a regular newsletter on tax matters that looks like this:
    emailbulletin@email.accountingweb.co.uk
    This included a link to this story:
    https://www.accountingweb.co.uk/tax/hmrc-policy/hmrc-campaigns-where-have-they-gone?utm_medium=email&utm_campaign=AWUKPOW200319&u tm_content=AWUKPOW200319+CID_aa7fe6216d50a880adc75 fe4c6fcb8f8&utm_source=internal_cm&utm_term=HMRC%2 0campaigns%20Where%20have%20they%20gone


    The story about tax clampdowns included an advert, showing a slightly grim looking Martin.


    Clicking the picture took the punter to:
    https://ecoenergized.com/
    Which appeared to display a page of the Daily Mirror where Martin was explaining how to get in on a crypto currency investment.

    https://ecoenergized.com/


    appears to be a site for generating instant "click bait"
    Originally posted by John_Pierpoint
    Hi there,

    We have a team who deals with these scam adds - please email them all details you have to fakead@moneysavingexpert.com. Thank you for telling us about it!
    Could you do with a Money Makeover?


    Follow MSE on other Social Media:
    MSE Facebook, MSE Twitter, MSE Deals Facebook, MSE Deals Twitter, Forum Twitter, Instagram, Pinterest
    Join the MSE Forum
    Get the Free MoneySavingExpert Money Tips E-mail
    Report inappropriate posts: click the report button
    Point out a rate/product change
    Flag a news story: news@moneysavingexpert.com
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