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  • FIRST POST
    • MSE Jenny
    • By MSE Jenny 16th Nov 09, 6:14 PM
    • 1,232Posts
    • 3,566Thanks
    MSE Jenny
    HATTON GARDEN METALS Feedback Thread
    • #1
    • 16th Nov 09, 6:14 PM
    HATTON GARDEN METALS Feedback Thread 16th Nov 09 at 6:14 PM
    This thread is specifically to discuss feedback on

    HattonGardenMetals.com
    (
    Link)


    For a step-by-step guide to flogging old jewellery, see Sell Your Gold.

    If you've used this company, please can you tell us the following...
    • When did you use it?
    • What did you send it?
    • How much did it promise you?
    • How much did it deliver?
    • How efficient was the service?
    • If it didn't deliver the full amount, what was its reason?
    • Anything else other people should know?

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

    Thank you for your help

    Important note for representatives of gold companies


    We will be monitoring the threads, and if we believe any company has got its own representatives to deliberately post positive feedback (or negative on its competitors) it will be deleted, and we will count that as negatively towards any company's reliability and trustworthiness.


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    Last edited by MSE Jenny; 12-03-2013 at 12:15 PM.
Page 2
  • Melvyn Evans
    Excellent Service
    I used this company in July 09 and sent 9,14,18 carat gold and some mixed that I could not identify
    It worked out to approx 490 without the unidentified - i received 524 in return, which was in my bank account by midday the following day
    I spoke to Gary, who was very helpful and attentive
    My friends have used this company on my recommendation and I will do so again
    Excellent service - well recommended
    • pebbles2911
    • By pebbles2911 18th Nov 09, 6:45 PM
    • 17 Posts
    • 24 Thanks
    pebbles2911
    I have used them twice now. I knew what I would get as they tell you on the web when you complete your forms. On both occasions I have received more than they quoted as I had weighed it all at 9 carat and some was 14 and 22. I also had some where I wasn't sure if it was gold or not i.e. couldn't find a hallmark. I got money for this as well - honesty for you. Both times, I have posted monday and the money has been in my account Tuesday. I have recommended this company to others.

    I initially used this company as you knew what you would get before you sent the gold. Majority of those that have popped up recently don't tell you what you are going to get and you can't find out what they will pay per gram.

    Happy to also forward on the emails from both dealings with HGM to MSE if you want confirmation I have dealt with HGM. If you want confirmation I am a genuine customer.
    Last edited by pebbles2911; 18-11-2009 at 6:54 PM. Reason: Add additional information
    • Kimitatsu
    • By Kimitatsu 18th Nov 09, 6:56 PM
    • 3,779 Posts
    • 7,834 Thanks
    Kimitatsu
    Thanks for this. I just looked at their site and they say they do NOT return or buy diamonds! :confused: I have emailed them before, and received no answer.
    Originally posted by Mikafan
    Sorry Mike they have changed their website since I last looked at it. T's & C's now state:
    • Do you buy diamonds?
    No, We only deal in precious metals (please see the section below regarding stones within your scrap jewellery.
    • Do you buy Other Stones?
    No, all stones that are left in items of jewellery that are sent in are non returnable and are either smashed out or melted along with your metals. Under no circumstances do these stones get returned. The section on the form that states "RETURN NON GOLD ITEMS" does not mean stones this refers to items such as costume jewellery and other fake goods. In most cases stones are removed by either crushing them out with a hammer or a vice, When this method is not possible stones are melted along with your gold. Hatton Garden Metals will not be held responsible for the loss of any stones you fail to remove. Should you wish to keep your stones we suggest that you have these removed before you send your items in for scrapping, as stone removal is not a service we offer.

    When I sent my stuff in they were definitely buying diamonds as it said to contact them for details.
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    • f1re_cr4cker
    • By f1re_cr4cker 18th Nov 09, 7:28 PM
    • 1,422 Posts
    • 602 Thanks
    f1re_cr4cker
    i have used them twice and always founds them to be very good even returning an item when they thought i would get more if i sold it privately!!
  • smcl42
    I used Hatton Garden Metals to sell some old / broken 9ct gold and platinum jewellery. Rate given was slightly higher than original quote, as Hatton Garden use current daily rates. Weight I sent was the weight they paid out on. Really couldn't have been simpler; gold sent on Monday 16th November (special delivery); delivery acknowledged and remittance advice received the next day; cheque (357) arrived day after that. Would have absolutely no hesitation in recommending.
    • rolo1
    • By rolo1 18th Nov 09, 10:59 PM
    • 503 Posts
    • 241 Thanks
    rolo1
    Got around 205 for 27.1 g of scap gold. Cash4gold offered me 109 -says it all!!!!!!!

    Gold fix advertised on HGM website. Money paid into my account the day after I sent it (special delivery). Why get less than your gold is worth. I would have no hesitation in using HGM again.
    • northwest1965
    • By northwest1965 19th Nov 09, 8:27 AM
    • 1,780 Posts
    • 4,637 Thanks
    northwest1965
    When did you use it This week
    What did you send it Monday
    How much did it promise you 208
    How much did it deliver 208
    How efficient was the service Great
    If it didn't deliver the full amount, what was its reason N/A
    Anything else other people should know No
    Loved our trip to the West Coast USA. Death Valley is the place to go!
    • flourpower1
    • By flourpower1 19th Nov 09, 9:59 AM
    • 42 Posts
    • 4 Thanks
    flourpower1
    • When did you use it: Oct/nov 2009
    • What did you send it: 9ct, 18ct and 22ct broken, worn and old jewellery
    • How much did it promise you: 676
    • How much did it deliver: 666
    • How efficient was the service: superb, received payment direct into my bank account the same day they received my package
    • If it didn't deliver the full amount, what was its reason: The gold price fell a little on the day they received mine and stones and other none gold bits left in items had to be removed before a price could be given. one item was 18ct and I had included it in the 22ct bag.
    • Anything else other people should know: I received a telephone call from them giving me a price because of the 18ct/22ct gold mistake and the call was before the daily gold price change of the day.
    • I took the 9ct gold was taken to a local merchant offering the same type of deals, they offered 180 HGM paid me 372
    • royal mail special delivery should be used, it cost me 5.80 for insurance cover of 1000 and I used a small jiffy bag.
    • I weighed my jewellery on kitchen scales but theirs are accurate to a fraction of an ounce.
    • tigger69
    • By tigger69 19th Nov 09, 11:39 AM
    • 37 Posts
    • 18 Thanks
    tigger69
    Nexuss Everyone has their first post and I wonder how many of those are in response to newsletters?

    I've actually posted about Hatton before yesterday on another thread, its interesting when a company receives a few positive comments (regardless of individual post counts) its
    presumed to be something underhand.

    Just to clarify I am not a spammer and I don't work for Hatton!
  • Lynatali
    re: hatton Garden metals
    I found them to be brilliant. I checked the amount with the "sell Gold" calculator on their site, posted off my gold registered post and on the day they received my gold the amount stated was paid into my account. Other sellers stated a delay of one week. I had previously sent my gold to another gold buyer in Cornwall but found through a friend that hatton Garden paid a higher rate so I immediately requested the return of my gold. I was very happy as the change netted me over 160 more!
    • MrsB2100
    • By MrsB2100 19th Nov 09, 1:01 PM
    • 781 Posts
    • 585 Thanks
    MrsB2100
    I used them back in Spetember this year (and posted about them somewhere) - excellent service, very reliable and they paid more than I was quoted! (The gold prove had gone up overnight). I'm about to use them again - will be posting some more off tomorrow. Highly recommended by me - I WILL be using them again!
    • MrsB2100
    • By MrsB2100 19th Nov 09, 1:03 PM
    • 781 Posts
    • 585 Thanks
    MrsB2100
    I used them back in Spetember this year (and posted about them somewhere) - excellent service, very reliable and they paid more than I was quoted! (The gold prove had gone up overnight). I'm about to use them again - will be posting some more off tomorrow. Highly recommended by me - I WILL be using them again!
  • JMayer
    HGM may offer a good service, but I bet most of their custom is from spamming forums.
    Hi everyone, I have never used HGM and there is a bloody good reason. I heard about HGM on MSE about a year ago but before posting off my gold, i did some research...I have found with a simple google search, countless cases where HGM have spammed forums including MSE to increase business and bounce up google's natural listings. It looks like they have established their business by advertising on forums like this and pretending to be a customer. All it takes is for a MSE reader to use their service based on a false recommendation and write a review and all of a sudden, every MSE reader seems to be a HGM customer. Example below where I also found out that Mattafc is the owner of HGM. I think he has got smart now and stopped using his own name to spam the forums.e.g. forums.moneysavingexpert.com/showthread.html?t=772763
    other examples include Sheffieldforum, UKhotdeals, yahoo answers. Nexuss - you are right to be weary of HGM spam.
    Last edited by JMayer; 19-11-2009 at 1:33 PM.
  • JMayer
    Basically, as Nexuss says, take any recommendations on here with a pinch of salt.
    • sueinscotland
    • By sueinscotland 19th Nov 09, 3:46 PM
    • 28 Posts
    • 11 Thanks
    sueinscotland
    I cant fault the service that i got from HGM .. my money was in the bank the day they received my gold ..would use them again and would also recommend them
    • pennieblue
    • By pennieblue 19th Nov 09, 4:14 PM
    • 2 Posts
    • 0 Thanks
    pennieblue
    Hatton garden metals
    I have dealt with Hatton garden metals in the past, and have always got a reasonable price for any scrap that i have sent in, they are quick in any response, email you with all the details and give you a choice.

    Unlike Cash4gold who are in my opinion a total ripoff

    I sent quite a sizeable amout of gold and silver to them and they sent me a check for less than 50.00.

    So i sent them back the check, it took a while and numerous calls to get my jewellery back and also after reading many bad reviews on the web contacted trading standards.

    They are dreadfull to deal with would not recomend them to anyone.

    Hatton garden Metals offered 569 for the same stuff that i sent Cash4 gold. go figure people
    • m_13
    • By m_13 19th Nov 09, 4:16 PM
    • 919 Posts
    • 617 Thanks
    m_13
    I had a couple of single earrings - like teaspoons and socks, one always seems to disappear - and a broken chain. Went on a few sites and was offered half what HGM paid me. Did have to pay my own postage to get the gold there (unlike the others who send you an envelope) and foolishly asked for money to be paid via PayPal so had to pay fees to receive the money (duh!) but very pleased. The necklace along was worth more than I paid for it in 1989 (found the receipt inside the box).

    No link to HGM more's the pity!
    • Kimitatsu
    • By Kimitatsu 20th Nov 09, 10:29 AM
    • 3,779 Posts
    • 7,834 Thanks
    Kimitatsu
    Hi everyone, I have never used HGM and there is a bloody good reason. I heard about HGM on MSE about a year ago but before posting off my gold, i did some research...I have found with a simple google search, countless cases where HGM have spammed forums including MSE to increase business and bounce up google's natural listings. It looks like they have established their business by advertising on forums like this and pretending to be a customer. All it takes is for a MSE reader to use their service based on a false recommendation and write a review and all of a sudden, every MSE reader seems to be a HGM customer. Example below where I also found out that Mattafc is the owner of HGM. I think he has got smart now and stopped using his own name to spam the forums.e.g. forums.moneysavingexpert.com/showthread.html?t=772763
    other examples include Sheffieldforum, UKhotdeals, yahoo answers. Nexuss - you are right to be weary of HGM spam.
    Originally posted by JMayer
    Interesting that your only posts are to put his company down though :rolleyes:

    If you look on the great gold hunt you will find lots of recommendations for HGM already, and many people log in as guests onto this site, cruise the threads but do not wish to contribute. Thats fine that is their choice - personally its nice to see people coming onto the boards, it would be great to think they will stick around and contribute

    My own view of this company has been posted above, professional and excellent customer service. From the amount of good publicity they had already had, I dont feel they would need to spam this forum, especially when you compare the other gold companies
    Free/impartial debt advice: Consumer Credit Counselling Service (CCCS) | National Debtline | Find your local CAB
  • JMayer
    Kimitatsu - The only reason I posted RE HGM was because this particular page is dedicated to HGM and they were one of the companies I researched. I was just sharing my findings.

    Did you did you even visit the link from my last post? They have established a good reputation in forums by SPAMMING the forums in the first place.

    Do a google search for "mattafc hattongardenmetals" and you will see for yourself how much HGM have been promoting themselves on forums.

    This is similar to viral marketing. Any forum user who wants to sell gold will have heard of HGM, not because of the good service, but because of their presence in forums.

    I am not saying that HGM do not offer a good price or a good service, I am just saying that the only reason that so many MSE readers have commented on HGM is because HGM have been promoting themselves on here for the last year or 2!
  • emsaver
    • When did you use it 20 November 2009
    • What did you send it an old man's wedding ring we don't know who it belonged to but it was in with some jewellery we inherited, an engagement ring from my first engagement when I was 19 - very cheap and a chav gold bracelet I found on the street! 3 items in total - 2 rings, 1 bracelet, all 9 ct
    • How much did it promise you I didn't weigh it before I sent it
    • How much did it deliver 131
    • How efficient was the service posted Wednesday, emailed Friday, money in account Friday
    • If it didn't deliver the full amount, what was its reason no, an excellent service which I used after seeing recommendations on this website
    • Anything else other people should know a local policeman told me that this plethora of new postal gold companies has led to a rise in jewellery thefts, burglars are now targeting people's gold because they know they can use these services - no questions asked. I think there needs to be much more regulation of this growing industry!
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