Mis-sold surf holiday?

katriona.mitchell wrote: »

I recently booked accommodation through surfholidays.com, following a phone call where I clearly stated that I would be travelling alone. He recommended to me a specific location, which I pursued and used the platform to "chat" directly with the host before booking.

When I arrived I discovered I was in a beach house, completely by myself, with no facilities to lock doors. When I contacted the owner she eventually told me that no-one else would be arriving while I was there. After two days I couldn't bear the isolation and felt at risk of robbery or violence at night, so decided to go home.

So I spent ~£1600 on booked flights and the extra flight to get me home as my return flight ticket wasn't valid for an early departure. The owner charged me for the nights I stayed and airport transfer.

I have informally complained to the holiday company who have refunded the deposit (~£200) with an apology. I maintain he mis-sold the holiday but upon further discussion he declines to accept culpability (specifically with regard to further financial recompense) - do I have any redress?

Thank you