Thomas Cook - what you need to know - MSE News

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  • Browntoa
    Browntoa Posts: 49,300 Forumite
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    Thomas Cook online claim form is live.

    You need

    Booking ref
    Date of travel
    Whole cost on invoice
    Date and amount of last payment.
    Method of payment.

    It then asks for details for repayment , ie bank account and sort code.
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  • bobblebob
    bobblebob Posts: 1,031 Forumite
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    Done mine, easy enough
  • bradders1983
    bradders1983 Posts: 5,684 Forumite
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    Plenty of people moaning the website keeps crashing, mind. Not surprised if everyone has piled on first thing to do it.
  • bobblebob
    bobblebob Posts: 1,031 Forumite
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    Anyone who has done it, did you get a confirmation email? I didnt but got a reference number
  • stemano
    stemano Posts: 5 Forumite
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    I keep getting the following message.
    An unhandled fault has occurred in this flow
    An unhandled fault has occurred while processing the flow. Please contact your system administrator for more information.
  • bradders1983
    bradders1983 Posts: 5,684 Forumite
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    stemano wrote: »
    I keep getting the following message.
    An unhandled fault has occurred in this flow
    An unhandled fault has occurred while processing the flow. Please contact your system administrator for more information.

    Yes, the server is overloaded. You have to keep trying until it goes through.

    Its taken someone on Twitter 17 goes.
  • Browntoa
    Browntoa Posts: 49,300 Forumite
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    bobblebob wrote: »
    Anyone who has done it, did you get a confirmation email? I didnt but got a reference number

    No email , yet , and I did mine as soon as it went live
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  • bobblebob
    bobblebob Posts: 1,031 Forumite
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    Doesnt help that i have 2 different holiday confirmation emails from Thomas Cook, both with different booking numbers on them
  • Alan_Bowen
    Alan_Bowen Posts: 4,850 Forumite
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    joc9410 you clearly need to make a claim to ABTA since they guaranteed non ATOL packages, NCL and nearly every other cruise line have joined ABTA in recent years, this is going to cost ABTA dearly. It is clear that since around January TC were collecting monies and not passing most, or in some cases, any of it on to the operators of the holidays they were selling.
  • joc9410
    joc9410 Posts: 3 Newbie
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    Thanks Alan
    I have made a claim to ABTA this morning. I did call them just after crash and was told that it would be NCL that needs to claim for it?
    Will see what happens in a few weeks I guess
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