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  • FIRST POST
    • LeeAdams
    • By LeeAdams 10th Apr 19, 3:05 PM
    • 6Posts
    • 6Thanks
    LeeAdams
    I Satellite Services
    • #1
    • 10th Apr 19, 3:05 PM
    I Satellite Services 10th Apr 19 at 3:05 PM
    Afternoon all,

    Apologies if I am posting in the wrong forum, I am still very new to this and this is only my second post.

    Shortly after myself and my mother returned home from town this afternoon, at approximately 3:00 pm, we received a telephone call from a mobile number of 07999 386289; it was a young girl claiming to be from some company called "I Satellite Services". Apparently it is all to do with nuisance calls and them supposedly preventing us from receiving any.

    She wanted to speak to Mr Xxxxxx - I am the only the Mr Xxxxxx in the house now after my father passed away in January, so I presumed she wanted to speak to me. After she said: "We spoke to you last December," the penny dropped and I realised she was referring to my father. I went on to say that my father passed away in January and she insisted on speaking to my mother. As my mother is in the late-70's and still very upset, I did not want her exposed to this sort of telephone call and took charge of the call.

    The young girl - I say girl - she was probably in her early 20's (which is young to me) said that it was all to do with nuisance calls. I explained that all that was dealt with. We did have a thing with a company who specialised in nuisance calls but we cancelled it (I forget who the company was). I explained this and said that we cancelled it. She said it was cancelled but that we still owed them 159.99 and that if we did not settle up today they would be referring this to a debt collector. By this point lost my temper and explained that this was a bit extreme considering this call to our landline was the first we heard from it. No letters; no previous telephones calls - nothing at all!

    I asked her to repeat where she was from. After speaking to my mother, she had no idea who this company was and had never heard of them. It's a good job I was here, as she was going to settle up the bill. Having been scammed in the past, I am little wiser (or so I like to think), I asked the girl to once again confirm where she was from and if she could give me a number to call back to make the payment. She gave me the number - 0845 300 8025 and threatened us with debt collectors if we did not pay up by today.

    I googled the number and it is for this company called "I Satellite Services", so I rang the number (on my mobile) and guess what... ? It rang for several seconds before going to the following answer phone message: "WELCOME TO THE TESCO MOBILE MESSAGING SERVICE; THE PERSON YOU ARE CALLING IS NOT AVAILABLE RIGHT NOW..." Etc., etc..

    I left a voicemail asking them to call me back on my mobile number and clarify what this is all about. That was nearly an hour ago.

    What do you think? A scam?

    Should we be worried?

    All the best,

    Lee
    Last edited by Cornucopia; 10-04-2019 at 4:23 PM. Reason: Removal of personal info
Page 1
    • Colin_Maybe
    • By Colin_Maybe 10th Apr 19, 3:14 PM
    • 4,131 Posts
    • 2,385 Thanks
    Colin_Maybe
    • #2
    • 10th Apr 19, 3:14 PM
    • #2
    • 10th Apr 19, 3:14 PM
    Absolute scam, you should never have even called them back. Ignore all future correspondence.
    • Colin_Maybe
    • By Colin_Maybe 10th Apr 19, 3:21 PM
    • 4,131 Posts
    • 2,385 Thanks
    Colin_Maybe
    • #3
    • 10th Apr 19, 3:21 PM
    • #3
    • 10th Apr 19, 3:21 PM
    https://who-called.co.uk/Number/07999386289
    • macman
    • By macman 10th Apr 19, 4:10 PM
    • 43,308 Posts
    • 18,492 Thanks
    macman
    • #4
    • 10th Apr 19, 4:10 PM
    • #4
    • 10th Apr 19, 4:10 PM
    How did you cancel the original contract with the nuisance call 'preventer' (which sounds like a scam operation itself, since TPO offers the same service for free)? Cancelling the DD does not end the contract.
    This company does exist, but offers Sky box/and TV breakdown cover. No mention of nuisance call prevention.
    http://i-satelliteservices.co.uk/our_prices.html
    The price you were quoted is a year's sub for TV and Sky box cover: are you sure your parents didn't take this out?
    If so, it's a complete waste of money.
    Last edited by macman; 10-04-2019 at 4:17 PM.
    No free lunch, and no free laptop
    • LeeAdams
    • By LeeAdams 10th Apr 19, 4:15 PM
    • 6 Posts
    • 6 Thanks
    LeeAdams
    • #5
    • 10th Apr 19, 4:15 PM
    • #5
    • 10th Apr 19, 4:15 PM
    Thank you Colin,

    Alas I saw this reply way too late. I should have trusted my instinct and ignored it. However, as I had left them a rather angry voicemail they called me back. I outlined my concerns but basically said I had until 4:30 pm to pay up or they would refer it to a debt collector. I certainly didn't want this hanging over mine or my mother's head, so I paid it and warned them I would raise such a fuss if it turned out to be a scam; I said I would go to the press; Members of Parliament; the Minister responsible etc.

    Once it was paid I was put through to their manager a Frederick Francis, who said I would get written confirmation of the payment etc., by recorded delivery, within 10 working days.

    Then I saw your response and the link and immediately called them back. I rang the mobile she said I was lucky to get through as the number I rang back on only makes calls, it does not receive them. How lucky must I be then? I think not. She said her name was Amanda and a "senior manager" there and they are regulated by the Financial Conduct Authority. Seemed nice enough, but I don't trust anyone like this now. She then asked if I get warnings from NatWest about unusual transactions? I said no, I couldn't be sure.

    Luckily I get a text from NatWest saying that they had noticed unusual transactions and listed all three that I had made today; they asked me to confirm Y or N if I made them. I responded N and they informed me that someone from NatWest fraud team would call me back. So they have now declined the payment; disabled my card and asked me to destroy it - with a replacement one being sent in the post.

    What annoys me - apart from the fact that I didn't stick to my suspicions and disregard it as a threat is that these parasites them to pray on the elderly; my father died in January, my mum's alone. She said so herself she would have just paid up. I cannot believe how these people sleep at night I really don't. I will go to my Member of Parliament about it - this website/forum is great and everything and I do appreciate the advice, but something needs to be done about this.

    The only thing that swayed me to pay was that they claim they had signed documents from my parents. I wanted to see them before making a payment, but no - pay by 4:30 pm or we send your details to the bailiffs. We don't need that sort of stress and hassle on top of everything else. Mum being a pensioner and myself having to quit work to look after her.

    I really don't think I will trust anyone ever again when it comes to bills and things.

    All the best, Lee
    • macman
    • By macman 10th Apr 19, 4:25 PM
    • 43,308 Posts
    • 18,492 Thanks
    macman
    • #6
    • 10th Apr 19, 4:25 PM
    • #6
    • 10th Apr 19, 4:25 PM
    Oh dear. So you've now told your bank that you've had 3 fraudulent transactions made on your account, which you in fact made yourself. You might have some explaining to do to them about that.
    Why would you give out info about your bank account security to a random caller called 'Amanda'?
    To have bailiffs arrive, you first need to have a summons and a CCJ against you by the court, and even then they have no right to force entry, only if you allow them in.. If your father did contract to this cover, and did owe the money, then the debt is owed by his estate: not by you or your mother.
    Last edited by macman; 10-04-2019 at 4:32 PM.
    No free lunch, and no free laptop
    • Cornucopia
    • By Cornucopia 10th Apr 19, 4:31 PM
    • 12,103 Posts
    • 13,610 Thanks
    Cornucopia
    • #7
    • 10th Apr 19, 4:31 PM
    • #7
    • 10th Apr 19, 4:31 PM
    There is a lot of this kind of thing about - both outright scams and legitimate companies with aggressive sales forces/techniques.

    In the first instance, it's important to be clear about what goods/services the Company believes have been requested and supplied, and no legitimate company would quibble about providing that info, once you have consent from your relative to speak for them.


    @OP: I have removed your name from your opening post. Please let me know if you want any other details removed.
    Last edited by Cornucopia; 10-04-2019 at 4:33 PM.
    I'm a Board Guide on the Phones & TV, Techie Stuff, In My Home,
    The Money Savers Arms and Food Shopping boards. I'm a volunteer to help the boards run smoothly, and I can move and merge threads there. Any views (especially those on the UK TV Licence) are mine and not the official line of moneysavingexpert.com.

    Board guides are not moderators. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com
    • macman
    • By macman 10th Apr 19, 4:36 PM
    • 43,308 Posts
    • 18,492 Thanks
    macman
    • #8
    • 10th Apr 19, 4:36 PM
    • #8
    • 10th Apr 19, 4:36 PM
    I suspect that this company is not a scam. i.e. it does exist, but what they are selling, and their alleged method of operating, is clearly unacceptable.
    No free lunch, and no free laptop
    • Cornucopia
    • By Cornucopia 10th Apr 19, 4:40 PM
    • 12,103 Posts
    • 13,610 Thanks
    Cornucopia
    • #9
    • 10th Apr 19, 4:40 PM
    • #9
    • 10th Apr 19, 4:40 PM
    I suspect that this company is not a scam. i.e. it does exist, but what they are selling, and their alleged method of operating, is clearly unacceptable.
    Originally posted by macman
    It does sound that way.

    There definitely are over-priced and mis-sold products targeting the elderly.
    I'm a Board Guide on the Phones & TV, Techie Stuff, In My Home,
    The Money Savers Arms and Food Shopping boards. I'm a volunteer to help the boards run smoothly, and I can move and merge threads there. Any views (especially those on the UK TV Licence) are mine and not the official line of moneysavingexpert.com.

    Board guides are not moderators. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com
    • macman
    • By macman 10th Apr 19, 4:48 PM
    • 43,308 Posts
    • 18,492 Thanks
    macman
    Company is overdue with it's accounts and a striking-off order was recently discontinued for a second time..
    The sole director, one Danny Hayes, had a previous company struck off in September 2018.
    https://beta.companieshouse.gov.uk/officers/PzIwUFsu2BG9wKMEXk4zj1vKwlk/appointments
    This doesn't fill me with confidence...
    Last edited by macman; 10-04-2019 at 4:52 PM.
    No free lunch, and no free laptop
    • Ian011
    • By Ian011 13th Apr 19, 7:10 PM
    • 2,237 Posts
    • 1,354 Thanks
    Ian011
    She gave me the number - 0845 300 8025
    Originally posted by LeeAdams
    Offering any number starting 084, 087 or 09 for customer service or after-sales contact has been illegal since 13 June 2014.

    That was another red flag.
    • coffeehound
    • By coffeehound 13th Apr 19, 8:28 PM
    • 2,600 Posts
    • 4,320 Thanks
    coffeehound
    It’s depressing that this group, using the same number, has been recognised (and presumably reported) as a scam outfit back in September, yet is still going about its seedy business over five months later. Is there no organisation to shut these parasites down? Little wonder the UK is such a magnet for crims.
    • Champ1960
    • By Champ1960 14th May 19, 8:13 AM
    • 1 Posts
    • 1 Thanks
    Champ1960
    Still trying to defraud the elderly
    Found this when I searched for I Satellite Services. Going through my elderly fathers bank statements I found two payments made by debit card on a three monthly basis to I Satellite Services. He already has his satellite covered by Sky TV and as he said he had just given them his card details again I went to the bank who stopped the payment and replaced his card with a new one. He then received several phone calls over a number of weeks demanding payment. My brother explained to the caller that the contract should be cancelled and probably in a slightly less tolerant manner than myself explained what might happen if they persisted with their demands. We managed to get the phone number they called from blocked by BT. Last week while I was at the property low and behold the phone rang and it was them again. A polite lady who explained that payment had to be made now or additional fees would be made to the contract. Explained that the contract was cancelled and said that if they sent me a final bill any outstanding payments would be made. She tried for card details again re iterating the former threats re charges and I responded if the same manner as before so she disconnected the call. The number she used was 07840 557246. My guess is that you can buy a sim card at Tesco Mobile for ten pounds, so if you block their number they just use an alternative number. A 10.00 card if successful a few times is a drop in the ocean. This is obviously a well thought out on-going effort to defraud the elderly, vulnerable and gullible in society. If I remember correctly companies house shows the trading address to be a terraced house near Southampton, where a painting and decorating company is also registered but I will check again. I am in that area in a few weeks so if I have time I might go and have a look. This si just to let anyone else know that THEY ARE STILL OUT THERE AND TRYING.
    • LeeAdams
    • By LeeAdams 19th May 19, 10:53 AM
    • 6 Posts
    • 6 Thanks
    LeeAdams
    Thanks for you response to my post Champ1960, I still cannot believe how these people operate, but you are right they do seem to prey on the elderly and vulnerable, which makes it all the more sickening.

    What struck me about the conversation - once I had got beyond the aggressive young girl saying we owed them money - was how insistent the other call operators, that I spoke to, were about them being a "legitimate company" and regulated by the Financial Conduct Authority. Another unusual aspect of the conversation, once I had paid them, was that I was put through to their (I think) Managing Director, or someone supposedly "senior" in any case, and his manor was peculiar to say the least.
    I asked for his name and he replied: "Francis."
    So I asked for his surname in addition to his first name (assuming Francis was his first name).
    "It's Francis," he replied, "my surname is Francis."
    So I asked for his first name and he replied: "Frederick. Frederick Francis".
    It just struck me as odd, when a person is asked for their name they usually reply with their first name. If someone asked for my name, I wouldn't reply "Adams".
    I won't forget his voice; he had this smug superior sort of voice. I am half tempted to look up this name on LinkedIN and see if he really does exist, or if it was just a pseudonym.
    He went on to say that I would have written confirmation the debt was cleared, via recorded delivery, within seven to ten days and guess what...? It never arrived.

    Luckily my bank picked up on this transaction and I managed to get it cancelled so we were not out of pocket. But there are lots of people who would not be so fortunate. Had I not been here, I think my mother would have paid it. Yes, I did fall for it, but only because I did not want bailiffs knocking on our door. I've never - and my family have never - been in debt, so we don't know how these things work. My parents did have a company that dealt with nuisance calls, but it definitely wasn't this one.

    I would like to know how these people sleep at night and how they can go into work in the morning, doing the sort of job they do? Conning people out of money, that is what it amounts to. These people must have families; elderly relatives of their own, so how would they feel if some stranger contacted their nearest and dearest, demanding money with menaces.

    I think a letter to my Member of Parliament will be in order as a next step for me.

    Thanks for looking into this.
    • Chino
    • By Chino 21st May 19, 10:21 PM
    • 916 Posts
    • 610 Thanks
    Chino
    I asked for his name and he replied: "Francis."
    So I asked for his surname in addition to his first name (assuming Francis was his first name).
    "It's Francis," he replied, "my surname is Francis."
    So I asked for his first name and he replied: "Frederick. Frederick Francis".
    It just struck me as odd, when a person is asked for their name they usually reply with their first name. If someone asked for my name, I wouldn't reply "Adams".
    Originally posted by LeeAdams
    This isn't odd at all in a professional context. You aren't engaged in a social conversation.
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