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  • FIRST POST
    • Former MSE Andrea
    • By Former MSE Andrea 10th Jan 13, 9:41 AM
    • 9,418Posts
    • 22,339Thanks
    Former MSE Andrea
    Ask Atos Healthcare disability assessment questions
    • #1
    • 10th Jan 13, 9:41 AM
    Ask Atos Healthcare disability assessment questions 10th Jan 13 at 9:41 AM
    Atos Healthcare assesses disability on behalf of the government. This highly controversial issue has been discussed many times on these forums and in the press.

    This is a trial thread to allow Atos to provide guidance about the process. We have agreed, but it can only post specifically within this thread.

    Subjects it can answer questions on include:

    • Clarifications about the Work Capability Assessment questionnaire
    • Appointments/Assessments
    • Travel and travel expenses to the assessment
    • Home visits
    • Health Care Professionals and their qualifications (but not specific individuals)

    It won't be able to answer questions on:

    • The policy for decisions itself (DWP is responsible for this, not Atos)
    • The appeals process
    • The DWP staff who made the decision
    • Questions that would need your personal details
    • It can obviously only answer questions on the parts of the ESA Work Capability Assessment it carries out.

    Why we’re allowing this:

    As the issue is controversial and often causes anger amongst some affected, we think it even more important to facilitate the ability for people to contact Atos directly and get answers in a public space. Many people have demanded answers on this forum – this should help them get them – we will be monitoring the trial to see if it does.

    Of course this is not an endorsement of the firm or government policy by MSE or Martin.

    Before we allowed this to happen we asked and received assurances that during this (initial trial) period they would provide sufficient resources to answer people’s questions.

    Please don’t debate the firm or policy in this thread

    We have the forum Discussion Time board which allows discussion of that. This thread is a question and answer thread.

    To ask a question

    Just click reply below to ask your question and the Atos representative will aim to answer your question within 2 working days (ie Mon-Fri). More complicated questions could take longer so keeping posts simple, with one question per post, should help get a quicker response.

    You’ll recognise the Atos Healthcare representative as the username will be displayed in bold purple and have a special representative signature.

    As always, abusive posts will be removed – please report any inappropriate posts to forumteam@moneysavingexpert.com and don’t feed the trolls.
    Last edited by Former MSE Andrea; 10-01-2013 at 4:02 PM.
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Page 88
    • zzzLazyDaisy
    • By zzzLazyDaisy 27th Jun 13, 10:14 AM
    • 12,134 Posts
    • 18,762 Thanks
    zzzLazyDaisy
    So she would have to claim ESA seperately?
    Originally posted by pip2012
    Yes but depending on her/your circumstances she may/maynot be eligible. I suggest you start a new thread on the benefits forum if you need help/advice as that isn't really what this thread is for, and your issue is likely to get lost/overlooked on here.
    I'm a retired employment solicitor. Hopefully some of my comments might be useful, but they are only my opinion and not intended as legal advice.
    • pip2012
    • By pip2012 27th Jun 13, 1:19 PM
    • 60 Posts
    • 17 Thanks
    pip2012
    Yes but depending on her/your circumstances she may/maynot be eligible. I suggest you start a new thread on the benefits forum if you need help/advice as that isn't really what this thread is for, and your issue is likely to get lost/overlooked on here.
    Originally posted by zzzLazyDaisy
    Thank you. I will do that now
    • LadyCava
    • By LadyCava 28th Jun 13, 12:03 AM
    • 13 Posts
    • 7 Thanks
    LadyCava
    Can someone clarify this points system for me please? Is it cumulative ie if you 'score' 15 points overall on the form does that put you in the support group or do you have to 'score' 15 points on one criteria only? I'm very confused and still waiting for the ATOS report upon which the DWP based their decision I should be in the WRAG. Help!
    • damo24
    • By damo24 28th Jun 13, 9:53 AM
    • 295 Posts
    • 200 Thanks
    damo24
    Can someone clarify this points system for me please? Is it cumulative ie if you 'score' 15 points overall on the form does that put you in the support group or do you have to 'score' 15 points on one criteria only? I'm very confused and still waiting for the ATOS report upon which the DWP based their decision I should be in the WRAG. Help!
    Originally posted by LadyCava
    In theory once you accumulate a total of 15 points no matter how you score them then that should be enough to put you in the support group. The problem you will have is that often you are not awarded the full points you should receive resulting in you being found fit for work or placed in the wrong group.
    • KxMx
    • By KxMx 28th Jun 13, 11:13 AM
    • 7,742 Posts
    • 11,440 Thanks
    KxMx
    That is incorrect. Getting into the support group is not about points (15 needed to pass on ESA); you have to meet one of the support group descriptors, otherwise you are put into the work group. Nothing to do with points beyond the 15 needed to qualify for ESA.
    • Richie-from-the-Boro
    • By Richie-from-the-Boro 4th Jul 13, 11:42 PM
    • 6,557 Posts
    • 4,896 Thanks
    Richie-from-the-Boro
    [IMG][/IMG]

    ATOS is it true you were paid £12,678,555 in total by the DWP in the month of April 2013:

    Information & Communications Technology £1,992,341
    Health & Disability Assessments £10,664,524
    Welfare to Work - £21,960
    Disclaimer : Everything I write on this forum is my opinion. I try to be an even-handed poster and accept that you at times may not agree with these opinions or how I choose to express them, this is not my problem. The Disabled : If years cannot be added to their lives, at least life can be added to their years - Alf Morris - ℜ
  • Atos Healthcare representative
    ATOS is it true you were paid £12,678,555 in total by the DWP in the month of April 2013:

    Information & Communications Technology £1,992,341
    Health & Disability Assessments £10,664,524
    Welfare to Work - £21,960
    Originally posted by Richie-from-the-Boro
    Hi Richie-from-the-Boro

    Iím sorry, you would need to contact DWP if you wanted to ask about the contract we have with them, and as a member of the customer services team Iím not able to talk about commercial details. But Iím happy to try and help with any customer support issues that I can.
    ďOfficial Company Representative
    I am the official company representative of Atos Healthcare. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Richie-from-the-Boro
    • By Richie-from-the-Boro 5th Jul 13, 1:09 PM
    • 6,557 Posts
    • 4,896 Thanks
    Richie-from-the-Boro
    Hi Richie-from-the-Boro

    Iím sorry, you would need to contact DWP if you wanted to ask about the contract we have with them, and as a member of the customer services team Iím not able to talk about commercial details. But Iím happy to try and help with any customer support issues that I can.
    Originally posted by Atos Healthcare representative
    - thanks for you quick response Atos Healthcare representative !
    Disclaimer : Everything I write on this forum is my opinion. I try to be an even-handed poster and accept that you at times may not agree with these opinions or how I choose to express them, this is not my problem. The Disabled : If years cannot be added to their lives, at least life can be added to their years - Alf Morris - ℜ
    • Widelats
    • By Widelats 9th Jul 13, 11:37 AM
    • 3,640 Posts
    • 2,716 Thanks
    Widelats
    Why is it that i failed the assessment the first time, and my documentation was not written down or recorded by the "Specialist", but on the second ATOS assessment i passed, while being told that none of my conditions had been recorded on the first assessment?

    Assessor "You have something wrong with your arm? We have no record of this, let me see....oh yes, that is terrible..."

    Me: "I had this in writing on my first assessment, why have you no record of this?"

    Assessor " um.... between you and me your last assessor was only a RGN and i am sorry she did not do her job properly.... (mortified blank look on her face)"

    Please tell me what i should do to put in a official complaint about ATOS and its assessor?
    Owed out = lots.
    • Widelats
    • By Widelats 9th Jul 13, 11:43 AM
    • 3,640 Posts
    • 2,716 Thanks
    Widelats
    Why is it that i failed the assessment the first time, and my documentation was not written down or recorded by the "Specialist", but on the second ATOS assessment i passed, while being told that none of my conditions had been recorded on the first assessment?

    Assessor "You have something wrong with your arm? We have no record of this, let me see....oh yes, that is terrible..."

    Me: "I had this in writing on my first assessment, why have you no record of this?"

    Assessor " um.... between you and me your last assessor was only a RGN and i am sorry she did not do her job properly.... (mortified blank look on her face)"

    Please tell me what i should do to put in a official complaint about ATOS and its assessor?
    Originally posted by Widelats
    Hi Widelats,

    You could try contacting ATOS complaints, but don't hold your breath, we will just spout some copy and pasted apology and that will make things better, in the meantime, did you know that you lost a year of benefits and it was all down to our unbelievable assessments, and that we probably got your benefits in payment from the Govt instead of you? HA HA HA HA HA, anyways, good luck in your quest to bring any justice coz we are exempt from prosecution HA HA HA HA HA
    Owed out = lots.
  • isolation

    Please tell me what i should do to put in a official complaint about ATOS and its assessor?
    Originally posted by Widelats
    Formal ATOS Complaint: Write to ATOS customer services and label as a formal written complaint. When fobbed off, escalate to second tier. When fobbed off, escalate to Independent Tier. ATOS have targets that 19 out of 20 of their assessments remain fit for purpose, so earlier tiers are often fruitless.

    Complaint procedure is here: http://dwpnegligence.wordpress.com/2012/11/27/atos-complaints-procedure/

    Complaint to NMC: Details here. They will probably do very little but it is good to build up a case history: http://www.nmc-uk.org/patients-public/Reporting-a-nurse-or-midwife-to-the-NMC/

    MP: Copy correspondence to your MP and possibly Michael Meecher

    As the poster above intimated, ATOS and the DWP are currently quite unaccountable for their actions, but the more (legitimate) complaints which are highlighted, the better.

    Best of luck with it,
    Dee
    http://dwpnegligence.wordpress.com
    • Widelats
    • By Widelats 9th Jul 13, 5:44 PM
    • 3,640 Posts
    • 2,716 Thanks
    Widelats
    Formal ATOS Complaint: Write to ATOS customer services and label as a formal written complaint. When fobbed off, escalate to second tier. When fobbed off, escalate to Independent Tier. ATOS have targets that 19 out of 20 of their assessments remain fit for purpose, so earlier tiers are often fruitless.

    Complaint procedure is here: http://dwpnegligence.wordpress.com/2012/11/27/atos-complaints-procedure/

    Complaint to NMC: Details here. They will probably do very little but it is good to build up a case history: http://www.nmc-uk.org/patients-public/Reporting-a-nurse-or-midwife-to-the-NMC/

    MP: Copy correspondence to your MP and possibly Michael Meecher

    As the poster above intimated, ATOS and the DWP are currently quite unaccountable for their actions, but the more (legitimate) complaints which are highlighted, the better.

    Best of luck with it,
    Dee
    http://dwpnegligence.wordpress.com
    Originally posted by isolation
    Cheers Dee, i am going to go ahead with this complaint right to the top. I will let you know how it goes.
    Owed out = lots.
  • Atos Healthcare representative
    Please tell me what i should do to put in a official complaint about ATOS and its assessor?
    Originally posted by Widelats
    Hi Widelats,

    we take all complaints seriously and there is a thorough, in-depth process in place for dealing with them. If you contact us we will take all the details and can carry out an independent investigation of your concerns. We can be contacted by emailing customer-relations@atoshealthcare.com.

    Thanks
    ďOfficial Company Representative
    I am the official company representative of Atos Healthcare. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Olive Oyl
    Hi Widelats,

    we take all complaints seriously and there is a thorough, in-depth process in place for dealing with them. If you contact us we will take all the details and can carry out an independent investigation of your concerns. We can be contacted by emailing customer-relations@atoshealthcare.com.

    Thanks
    Originally posted by Atos Healthcare representative
    Of course you do . I wish your assessors would be as conscientious .
    Last edited by Olive Oyl; 17-07-2013 at 1:05 AM.
  • Atos Healthcare representative
    Of course you do . I wish your assessors would be as conscientious .
    Originally posted by Olive Oyl
    Hi Olive Oyl

    If any of our HCPs haven't been so with you please contact us using that address so that we can investigate it.
    ďOfficial Company Representative
    I am the official company representative of Atos Healthcare. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • schrodie
    • By schrodie 17th Jul 13, 9:20 AM
    • 7,667 Posts
    • 11,281 Thanks
    schrodie
    Hi Olive Oyl

    If any of our HCPs haven't been so with you please contact us using that address so that we can investigate it.
    Originally posted by Atos Healthcare representative
    • markmarkmark
    • By markmarkmark 17th Jul 13, 11:17 AM
    • 84 Posts
    • 90 Thanks
    markmarkmark
    [IMG][/IMG]

    ATOS is it true you were paid £12,678,555 in total by the DWP in the month of April 2013:

    Information & Communications Technology £1,992,341
    Health & Disability Assessments £10,664,524
    Welfare to Work - £21,960
    Originally posted by Richie-from-the-Boro
    Wow - 12.5 million for 22 grands worth of jobs - what great value for the taxpayer!
  • isolation
    Hi Olive Oyl

    If any of our HCPs haven't been so with you please contact us using that address so that we can investigate it.
    Originally posted by Atos Healthcare representative
    Oh please don't jest so much. I had recordings of 2 of my partners assessments including one of doctor aggression and impropriety (in addition, both showed that the assessments bore no resemblance to the report). You refused to accept them as the assessor didn't know he was being recorded. How can you possibly say that you investigate properly ?

    In all 3, you repeatedly stated they were fit for purpose repeatedly until intervention from my MP and the involvement of your independent tier.

    Dee
    http://dwpnegligence.wordpress.com
    • schrodie
    • By schrodie 23rd Jul 13, 12:52 PM
    • 7,667 Posts
    • 11,281 Thanks
    schrodie
    Oh please don't jest so much. I had recordings of 2 of my partners assessments including one of doctor aggression and impropriety (in addition, both showed that the assessments bore no resemblance to the report). You refused to accept them as the assessor didn't know he was being recorded. How can you possibly say that you investigate properly ?

    In all 3, you repeatedly stated they were fit for purpose repeatedly until intervention from my MP and the involvement of your independent tier.

    Dee
    http://dwpnegligence.wordpress.com
    Originally posted by isolation

    Perhaps this case and many many many many more poor quality WCAs carried out by atos has eventually persuaded Hoban to remove atos's monopoly on the WCA.

    "Hoban Ė taking action to improve the Work Capability Assessment"

    Here

    Care to comment on the above MSE Sponsored Atos Rep!!!!
    • Richie-from-the-Boro
    • By Richie-from-the-Boro 23rd Jul 13, 2:03 PM
    • 6,557 Posts
    • 4,896 Thanks
    Richie-from-the-Boro
    That would be the same Mark Hoban who :

    - used to work for PWC [Price Waterhouse Cooper]
    - and the same Mark Hoban who took over £22,000 in non - cash donations from PWC
    - that's the same PWC that was paid £2.7 mi££ion to look in to mortality rates at the NHS
    - and the same PWC whose inside knowledge of the UK treasury helps [conflict of interest] tax avoiders for money
    - and the same PWC that gave Davy boy half a mi££ion + donations to the Tory party

    So the man responsible for sorting out ATOS, used to work for PWC, took a £22k non - cash donation, his party took a £2.7 mi££ion cash donation .. .. yes he, in my opinion, is a good man for the job !
    Disclaimer : Everything I write on this forum is my opinion. I try to be an even-handed poster and accept that you at times may not agree with these opinions or how I choose to express them, this is not my problem. The Disabled : If years cannot be added to their lives, at least life can be added to their years - Alf Morris - ℜ
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