Add your feedback on energy supplier Green Star Energy

DO YOU REALLY WANT THE HASSLE?

I don't think adding feedback is really worth it any more. I doubt anyone considering starting with them would read the whole thread, and if they did there are plenty of warnings, but while I'm waiting...


I did eventually get my closing statement, in fact it 'only' took a couple of weeks. Of course that won't be Green Star's fault, it will be because of the 'slow response' from the company I've just moved to.

Having received my closing statement I did as requested, phoned up and begged for MY money back. Just to emphasise, this is MY MONEY that Green Star had no intention of returning unless I phoned up and asked. (I think it would be reasonable to say that most joining Green Star did so because they offered a competitive price, and most are leaving because they no longer do. Maybe some are unhappy with the level of service. Suffice to say, not many will just forget about their £50, £200, £500... credit balance, so forcing customers to phone up and ask for it, is nothing more than an unnecessary delaying tactic)

Now I just have the long wait until the Green Star Employee arrives on my doorstep with the funds, at least I assume that the refund that I'm having to wait 'up to six weeks' for is being personally delivered by one of their agents, travelling on foot from their head office. They can't be using the electronic direct debit system or it could be done in hours, a couple of days at worst.

A more sceptical person might think they were just stalling on the refund, but I appreciate how exhausting it must be having to return money by hand to all these disgruntled ex customers, especially in this recent, unusually warm weather.


Now I may be wrong, but when changes are made in processes such as returning money owed to someone, it tends to work in favour of the consumer, at least in recent times.
The last time I transferred to a new utility company was about 3 years ago. As with all transfers I had to phone them to say I was leaving, and...... wait.
That's it, just wait. I didn't have to keep asking about my final bill. I didn't have to phone up and ask if I could have MY MONEY back. The old utility company didn't keep taking money out of my bank account once I'd stopped getting my energy supplied by them.
It wasn't instant either. I had to wait just under 4 weeks until the money was credited back in my account. But that was it. One call and everything was sorted.

I'd love to know the outcome of this one. I too am trying to switch from GSE and they too have opened up an objection because I owe money because their direct debits are too low. I've written them a formal complaint but have heard nothing but now my new supplier has also received the objection. Not sure what to do but I spoke to GSE and said they needed to give me a final bill before I paid them anything - at the moment its about £200 but will be more because they are crap and charging me too little. I'm going to speak to Citizens Advice tomorrow but I'd love to know what your experience was with the switch.