Cinema Chain takes cash but does not issue tickets
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barneylodge
Posts: 5 Forumite
We purchased 2 cinema tickets using the Picture House website.
I then had to authorise payment using our Monzo Bank app..which meant we had to move away from our desktop and find the phone.
When the phone was found, I authorised payment and assumed that, as usual we would receive tickets by email.
It was only in the day of the performance that we realised the tickets had not been issued, and the reason was obvious ..the delay between the online booking and authorisation on the Monzo Bank app was long enough for the booking to be invalidated.
We still attended the cinema, but had to plead with the manager to allow us to view the film. The manager was excellent, provided seats. but warned us that we may be evicted if others had booked the seats, which made us feel like second class citizens for a service which we had paid fully.
Both the Bank and Picture House say the cinema fulfilled their obligation by allowing us to see the film.
I think their first obligation was to give us the tickets we had paid for, or spot there was a problem and provide an automatic refund.
The cinema still has our cash.
I then had to authorise payment using our Monzo Bank app..which meant we had to move away from our desktop and find the phone.
When the phone was found, I authorised payment and assumed that, as usual we would receive tickets by email.
It was only in the day of the performance that we realised the tickets had not been issued, and the reason was obvious ..the delay between the online booking and authorisation on the Monzo Bank app was long enough for the booking to be invalidated.
We still attended the cinema, but had to plead with the manager to allow us to view the film. The manager was excellent, provided seats. but warned us that we may be evicted if others had booked the seats, which made us feel like second class citizens for a service which we had paid fully.
Both the Bank and Picture House say the cinema fulfilled their obligation by allowing us to see the film.
I think their first obligation was to give us the tickets we had paid for, or spot there was a problem and provide an automatic refund.
The cinema still has our cash.
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Comments
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Why would the cinema not still have your cash? You saw the film as planned.All shall be well, and all shall be well, and all manner of things shall be well.
Pedant alert - it's could have, not could of.0 -
I think Picturehouses web site gives you 10 minutes to pay after you have chosen seats.
Presumably money has gone from your Monzo site and I hope that Picturehouses have received it.
Picturehouses cannot be faulted in allowing you in without a ticket. Many businesses would not have been so generous - I can't imagine a railway company, for instance, letting you off travelling without a ticket.0 -
Need to use a proper bank in future !0
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So you want a refund from the picture house despite being allowed in to see the film?
Is it just me or these threads getting more and more ridiculous?0
This discussion has been closed.
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