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  • FIRST POST
    • mofopants
    • By mofopants 8th Nov 19, 2:00 PM
    • 269Posts
    • 111Thanks
    mofopants
    argos and faulty goods
    • #1
    • 8th Nov 19, 2:00 PM
    argos and faulty goods 8th Nov 19 at 2:00 PM
    i bought an honor 8x phone in August 2019.

    this week it stopped charging and will not charge up at all.

    took it to the argos store i collected it from and they have told me to go directly to honor, i quoted the consumer rights act and the fact that my contract is with them as they sold me the phone but the manager refused to budge!

    any ideas how to approach this? - currently without a phone, but feel frustrated that argos are just washing their hands of the issue and fobbing me off to honor.
Page 1
    • spadoosh
    • By spadoosh 8th Nov 19, 2:07 PM
    • 7,831 Posts
    • 11,677 Thanks
    spadoosh
    • #2
    • 8th Nov 19, 2:07 PM
    • #2
    • 8th Nov 19, 2:07 PM
    The easiest way of solving things like this is usually leaving a comment on the argos twitter page.

    The official way would be to send a letter before action.

    Ive not dealt with Honor before but in some cases you can get a better result dealing with the manufacture directly over the retailer but it depends on the manufacture and what youd prefer in terms of refund, repair or replacement. Ie the manufacture wont offer the refund option. But then if you want that specific phone and argos dont have it anymore youll need to go manufacture to get the repair or replacement (theyre not obliged to legally, thats the retailer, but its not uncommon)
    Don't be angry!
    • lincroft1710
    • By lincroft1710 8th Nov 19, 5:26 PM
    • 12,392 Posts
    • 10,989 Thanks
    lincroft1710
    • #3
    • 8th Nov 19, 5:26 PM
    • #3
    • 8th Nov 19, 5:26 PM
    As Argos are a non specialist retailer, they have no repair facilities. So if you went through them they would send the item back to the manufacturer when they had the time. By going direct the manufacturer may be able to repair and return it more quickly

    Your consumer rights are of course still with Argos
    Last edited by lincroft1710; 08-11-2019 at 5:31 PM.
    • zoob
    • By zoob 8th Nov 19, 6:48 PM
    • 342 Posts
    • 211 Thanks
    zoob
    • #4
    • 8th Nov 19, 6:48 PM
    • #4
    • 8th Nov 19, 6:48 PM
    First thing, you could insist Argos sort the phone out for you but generally it’s a lot quicker dealing directly Honer rather than waiting for the store to send it off
    It’s over 1 month old so they can insist on having a repair and only if that’s not successful can you demand a replacement or money back
    Dealing direct for phone repaired is generally very quick but legally they’ve up to 28 days from reporting to them returning it before it’s classed as unreasonable
    • mofopants
    • By mofopants 8th Nov 19, 7:20 PM
    • 269 Posts
    • 111 Thanks
    mofopants
    • #5
    • 8th Nov 19, 7:20 PM
    • #5
    • 8th Nov 19, 7:20 PM
    i feel like i am banging my head against a brick wall.

    phoned honor, they said argos should replace the phone. the shop manager still refused. called argos cs and they said that yes, given its only 2 months old then the store should replace. they refused. i called honor again and they also emailed argos to say that this should be replaced as a repair would take up to a month.

    i am just confused because some parts of argos and even honor themselves are saying it should be replaced, but the manager is refusing.

    i'm pregnant and i have a disabled 4 year old who has seizures - i cannot wait 28 days or longer with no mobile phone to use!
    • Diamandis
    • By Diamandis 8th Nov 19, 7:55 PM
    • 330 Posts
    • 501 Thanks
    Diamandis
    • #6
    • 8th Nov 19, 7:55 PM
    • #6
    • 8th Nov 19, 7:55 PM
    So they have offered a repair?
    • mofopants
    • By mofopants 9th Nov 19, 9:53 AM
    • 269 Posts
    • 111 Thanks
    mofopants
    • #7
    • 9th Nov 19, 9:53 AM
    • #7
    • 9th Nov 19, 9:53 AM
    yes the store has offered a repair but honor and argos own customer service say it should be replaced. I don't have several weeks to wait for it to be repaired. Its only 2 months old.
    • Diamandis
    • By Diamandis 9th Nov 19, 3:15 PM
    • 330 Posts
    • 501 Thanks
    Diamandis
    • #8
    • 9th Nov 19, 3:15 PM
    • #8
    • 9th Nov 19, 3:15 PM
    They are entitled to repair the phone. You can't demand a refund.
    • shaun from Africa
    • By shaun from Africa 9th Nov 19, 3:33 PM
    • 11,376 Posts
    • 13,011 Thanks
    shaun from Africa
    • #9
    • 9th Nov 19, 3:33 PM
    • #9
    • 9th Nov 19, 3:33 PM
    i cannot wait 28 days or longer with no mobile phone to use!
    Originally posted by mofopants
    Let them send the phone for repair and buy a cheapo unlocked phone that will do you until the Honor comes back.
    That way, when yours does return, you will still have the cheap phone as a backup should you need it.
    You can get a very basic phone for about £13
    • deannatrois
    • By deannatrois 9th Nov 19, 4:15 PM
    • 6,469 Posts
    • 9,182 Thanks
    deannatrois
    As you really need the phone to be working, if you can, consider getting something more reliable. I'm afraid going to the main phone makers does tend to give you reliability. Learned this the hard way lol.

    I have had really unstable diabetes when pregnant, so had to have a working phone. So I do get it, not trying to be funny x x
    • bris
    • By bris 9th Nov 19, 9:56 PM
    • 8,922 Posts
    • 7,835 Thanks
    bris
    It doesn't matter what Honor tell Argos, Argos get to call the shots on this.


    Did you ask Honor why they won't replace It? it is their warranty after all. Argos have the right to have it repaired, it just take an extra couple of weeks going through them that's all.


    It's all very well having a little knowledge about your consumer rights, but you have to learn that retailers also have rights.
    • visidigi
    • By visidigi 9th Nov 19, 10:02 PM
    • 5,741 Posts
    • 3,619 Thanks
    visidigi
    Try a different Argos store with a different management?
    • mattyprice4004
    • By mattyprice4004 10th Nov 19, 12:39 AM
    • 4,271 Posts
    • 3,946 Thanks
    mattyprice4004
    You wonít get a replacement - Argos are entitled to repair and your own circumstances donít come into it. Buy a cheap phone if you canít be without it, but people managed without mobile phones years ago and Iím sure youíre capable now.

    The fact you canít live without it isnít Argosí problem, no matter what the reasoning is.
    • CreditCardJunkie
    • By CreditCardJunkie 15th Nov 19, 11:29 PM
    • 228 Posts
    • 635 Thanks
    CreditCardJunkie
    I've also had a nightmare with a faulty pram with argos, returned pram to manufacturer as told to do so by Argos, manufacturer won't respond to Argos to confirm they've received it so Argos won't refund...seems to be the way they're going! Wonder how long they'll last...
    • powerful_Rogue
    • By powerful_Rogue 15th Nov 19, 11:57 PM
    • 4,008 Posts
    • 6,109 Thanks
    powerful_Rogue
    I've also had a nightmare with a faulty pram with argos, returned pram to manufacturer as told to do so by Argos, manufacturer won't respond to Argos to confirm they've received it so Argos won't refund...seems to be the way they're going! Wonder how long they'll last...
    Originally posted by CreditCardJunkie

    Never had a problem with Argos along with millions of other people no doubt. They have a good buisness model, acceptable prices and will be round for a long time to come.
  • archived user
    Sorry to hear about your circumstances. As advised above, maybe a cheap phone might be the best solution in the short term? Maybe from eBay or Facebook Marketplace and then sell on when you're done or alternatively to buy new there's some fairly cheap basic phones?

    I hadn't heard of HONOR Mobile Phones until this post by the way, interesting.
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