Together Energy?

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  • Fromply
    Fromply Posts: 174 Forumite
    First Anniversary Name Dropper First Post Combo Breaker
    I also note that "charges" have been filed against TE by BP, listed at Companies House: https://beta.companieshouse.gov.uk/company/SC533489/charges


    If TE do go under, and I have an outstanding adjudication against them, does anyone know if that liability transfers over to the new company that take over their accounts? (I am no longer a TE customer)
  • Hoof_Hearted
    Hoof_Hearted Posts: 2,361 Forumite
    First Post First Anniversary
    I doubt another company would have to comply with the Ombudsman's decision against the previous company. However, I think they honour your credit.

    I have to say TE looks in trouble. I wouldn't want a big credit if I was still a customer:

    Financials Overview
    CASH £342.6k
    NET WORTH - £828.7k
    TOTAL LIABILITIES £1.7M
    NET ASSETS - £828.7k

    One director left in August.

    https://www.companysearchesmadesimple.com/company/uk/sc533489/together-energy-limited/#balance-sheet
    Je suis sabot...
  • dr_obscure
    dr_obscure Posts: 1 Newbie
    Check TrustPilot today, many people with non existent debt getting letters from Opos debt collection - me included for a final bill £1.12 that was paid by DD on 22/10. This is after I left them because of the horrible customer service I had received.

    Utter shambles. Of course no reply from TE or Opos by phone or to the emails I sent yesterday.
  • PurpleMoonlight
    PurpleMoonlight Posts: 57 Forumite
    Can you believe that Ofgem has permitted TE to take over the client base of bust energy supplier One Select!

    I am near on 14 weeks from the Ombudsman determination and TE still haven't taken back my supply from E.on. Every time I go back to the Ombudsman they just give TE another two weeks to comply.

    I'm getting really frustrated.
  • Fromply
    Fromply Posts: 174 Forumite
    First Anniversary Name Dropper First Post Combo Breaker
    Shocking!
    I don't get the impression that the Ombudsman/Ofgem have their finger on the pulse for just how bad TE are!
  • Fromply
    Fromply Posts: 174 Forumite
    First Anniversary Name Dropper First Post Combo Breaker
    Just reading through the thread on here - looks like they might be realising that they are jumping out of the pan and into the fire
  • PurpleMoonlight
    PurpleMoonlight Posts: 57 Forumite
    Fromply wrote: »
    Just reading through the thread on here - looks like they might be realising that they are jumping out of the pan and into the fire

    Pushed more like.

    :rotfl:
  • FestiveJoy
    FestiveJoy Posts: 229 Forumite
    PurpleMoonlight wrote: »
    Can you believe that Ofgem has permitted TE to take over the client base of bust energy supplier One Select!...
    .
    Yes, it says so on the Ofgem website
    Ofgem has appointed Together Energy to take on supplying OneSelect’s 36,000 domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for the customers of OneSelect, which ceased trading on Monday 10 December.
    Together Energy is offering OneSelect’s customers a competitive tariff and will honour all outstanding credit balances, including money owed to both existing and former customers of OneSelect.
    For existing customers, energy supplies will continue as normal as they switch over to Together Energy on Friday 14 December.
    Customers of OneSelect will be contacted over the coming days about the changes. If customers wish to change their tariff or switch supplier they should ask to be switched to another Together Energy tariff, or shop around. Customers will not be charged exit fees if they decide to switch to another supplier.
    Philippa Pickford, Ofgem’s director for future retail markets, said:
    “We are pleased to secure a deal with Together Energy, where OneSelect’s customers will be offered a competitive tariff for their energy. Their credit balances will be honoured and their energy supply will continue as normal.
    “Together Energy will be in contact with customers over the coming days with further information. Once their account is fully set up, customers can shop around for a better deal if they wish to.”
    Customers with questions should contact Together Energy’s customer service team, on 0333 1501699.
    More information for OneSelect’s customers can be found on the Ofgem website.
    Notes to editors

    • OneSelect’s customers will be supplied by Together Energy as of Friday 14 December. Accounts will be fully set up as soon as possible over the coming weeks.
    • Together Energy will be in touch with customers in the coming days. Any questions customers have should be directed to Together Energy.
    • Customers can find support and advice on the Ofgem website. Alternatively, if they need additional support, they can call Citizens Advice on 03454 04 05 06 or email them via webform, or get in touch through Ofgem’s facebook or twitter feed @ofgem
    • Together Energy will honour the credit balances of current and former OneSelect customers. Former customers should wait for Together Energy to contact them.
    • Current and former customers who owe money, or are in debit to OneSelect should wait to hear from OneSelect’s administrators or Together Energy who will talk to them about repayment arrangements.
    • Customers with direct debits should not cancel their arrangement, although please do not panic if you have already done so. Together Energy will contact you shortly to explain how they will set up your account.
    • The cost of protecting customers’ credit balances will be met partly by Together Energy, and the rest will be covered by the safety net put in place by Ofgem. This is funded by a levy recovered through energy network charges.
    • Together Energy is the trading name of Eddington Energy Supply Limited which holds a gas and electricity supply licence.
    https://www.ofgem.gov.uk/publications-and-updates/ofgem-appoints-together-energy-take-customers-oneselect

    But I can't believe it's not butter is no longer called I can't believe it's not butter.
    ... nor am I convinced it's so good for everything.

    :xmastree::xmastree::xmastree::xmassign:
  • Fromply
    Fromply Posts: 174 Forumite
    First Anniversary Name Dropper First Post Combo Breaker
    Together Energy is offering OneSelect’s customers a competitive tariff and will honour all outstanding credit balances, including money owed to both existing and former customers of OneSelect.


    This gives me some hope that if TE goes bust, that my award from the ombudsman will be carried over to any new supplier.
  • masonic
    masonic Posts: 23,271 Forumite
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    Fromply wrote: »
    This gives me some hope that if TE goes bust, that my award from the ombudsman will be carried over to any new supplier.
    Together going bust must be a pretty unlikely scenario (at least in the near future). They are certainly charging enough for the energy they supply and have just taken on a massive number of new customers and put them on a tariff based on current peak wholesale prices. But I think you can rest assured OFGEM will not allow people to lose credit balances as that could cause a collapse in the whole market as people flee to perceived safety of the biggest suppliers.
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