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    • Emmaharris
    • By Emmaharris 20th Jun 17, 3:23 PM
    • 5Posts
    • 0Thanks
    Flight claims company sending threatening letters
    • #1
    • 20th Jun 17, 3:23 PM
    Flight claims company sending threatening letters 20th Jun 17 at 3:23 PM
    Hoping I've posted this in the right place, if not, apologies.
    Bit of a complicated one. On return of a holiday to Costa Rica with Thompson we were told we were entitled to claim for a delay. Unfortunately although my stepmum was told to wait until we did it for her she went online and added all flight details to an online claims company she came across. ( Flight delay claims team. Based in Northants )
    She filled in most info then they asked her to fill in a power of attorney form and she decided not to carry on online. She received an email saying thanks for signing up with us and called them a couple of weeks later to say she didn't want to go ahead as it was being dealt with by my brother. On the phone they said that was ok and that would be the end of it. Fast forward to recent weeks and she is recieving letters saying she owes them nearly 1600 for ignored reminders, the work they did processing the claim etc. The are adding interest daily and adding charges for random stuff and I have no idea what to do next. They won't discuss over the phone and say they don't take phone calls. Have emailed and they are pretty much saying tough luck pay up.
    She hasn't heard anything from Thompson regarding the compensation but the two other people that claimed together officially with Thompson have had their money back already. ( no one knew she'd put any details in online as we all did ours with resolver )
    It's all a mess and we have no clue how to sort it!
    Any help or advice would be great.
    Thank you.
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    • legal magpie
    • By legal magpie 7th Nov 19, 4:48 PM
    • 1,133 Posts
    • 478 Thanks
    legal magpie
    That is very good advice, Dave.
    • legal magpie
    • By legal magpie 11th Nov 19, 4:02 PM
    • 1,133 Posts
    • 478 Thanks
    legal magpie
    If legal proceedings have been commenced, may I reiterate that it would be very unwise to post any more details (apart from the date of any court hearing) so as to avoid any possible prejudice to those proceedings.
    Does anyone know the date?
    • JAM2018
    • By JAM2018 11th Nov 19, 6:05 PM
    • 109 Posts
    • 23 Thanks
    Court Case
    Legal Magpie is right, not a good idea to post anything about the legal proceedings. FDCT might be reading these forums.
    • By THE.TRAVELLER 11th Nov 19, 7:26 PM
    • 19 Posts
    • 2 Thanks
    Just the date please if anyone knows. Im sure many would love to attend....
    • ania1980
    • By ania1980 12th Nov 19, 2:58 PM
    • 6 Posts
    • 0 Thanks
    Trading Standards are taking FDCT to court finally.
    Please make sure you reply to Vanessa with all information you can provide to support punishement for those scammers.
    • legal magpie
    • By legal magpie 12th Nov 19, 3:54 PM
    • 1,133 Posts
    • 478 Thanks
    legal magpie
    By "taking to court" do you mean starting proceedings (issuing a summons) or is it the hearing?
    • Camdan123
    • By Camdan123 12th Nov 19, 6:20 PM
    • 7 Posts
    • 5 Thanks
    FDCT Pleaded Not Guilty at Northampton Magistrates Court on 28th Oct 2019
    Matter now listed for Plea and Trial preparation hearing in the Crown Court on 10th Dec 2019
    • Justice13075
    • By Justice13075 12th Nov 19, 8:55 PM
    • 1,853 Posts
    • 609 Thanks
    Brilliant News
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